ZipRecruiter

Log In

1

Technical Success Manager Jobs in Springfield, VA

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

... Success Manager , you will partner with customer stakeholders to understand their business ... This role is ideal for someone with a strong technical aptitude, customer-first mindset, and ...

Authorium

Customer Success Manager

Washington, DC · On-site

Customer Success Manager We are hiring a Customer Success Manager who is outcomes-driven, organized ... Translate the product roadmap, new capabilities, and platform direction into language non-technical ...

Authorium, Inc

Customer Success Manager

Washington, DC · On-site

ABOUT THE CUSTOMER SUCCESS MANAGER ROLE We are hiring a Customer Success Manager who is outcomes ... Translate the product roadmap, new capabilities, and platform direction into language non-technical ...

Authorium, Inc.

Customer Success Manager

Washington, DC · On-site

$80 - $100/hr

ABOUT THE CUSTOMER SUCCESS MANAGER ROLE We are hiring a Customer Success Manager who is outcomes ... Translate the product roadmap, new capabilities, and platform direction into language non-technical ...

Socket.dev

Client Success Manager

Mclean, VA · On-site

$100 - $125/hr

The client success manager will build relationships and become established with our clients as a ... Proficient aptitude for technical and SME support services as they relate to cybersecurity and ...

Authorium

Customer Success Manager

Washington, DC · On-site

$80 - $100/hr

ABOUT THE CUSTOMER SUCCESS MANAGER ROLE We are hiring a Customer Success Manager who is outcomes ... Translate the product roadmap, new capabilities, and platform direction into language non-technical ...

Second Front Systems

Mission Success Manager

Washington, DC · Remote

$130K - $160K/yr

... Success Manager to strengthen our Mission Success team. Operating at the frontline of the Second ... Own high-severity technical escalations. Coordinate cross-functional resolution with support and ...

TechnoMile

Senior Customer Success Manager

Mclean, VA · On-site

Our Customer Success Managers are responsible for building and maintaining strong working ... Act as POC for technical inquiries, issues or escalations from assigned customers and work with ...

Energy Exemplar

Customer Success Manager

Washington, DC · On-site +1

... technical account management, Customer Success, or enterprise software sales * Consistent record of achieving targets and goals, preferably in a SaaS or enterprise sales environment * Proven ...

NFP Corp

Client Success Manager

Potomac, MD · On-site

The Client Success Manager is responsible for managing the delivery of our workplace financial ... Technical Experience * Bachelor's Degree or relevant work experience * 3-5 years of experience in ...

nitra

Customer Success Manager

Washington, DC · On-site

$80 - $100/hr

... technical and fintech concepts into simple, actionable value for doctors, office managers, and ... You have: * 2‑8 years of Customer Success or Account Management experience. * BA degree or ...

Windward

Customer Success Manager DC

Washington, DC · On-site

Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer ... Strong communication and relationship-building skills, with the ability to engage both technical ...

Aon

Client Success Manager

Potomac, MD · On-site

The Client Success Manager is responsible for managing the delivery of our workplace financial ... Technical Experience * Bachelor's Degree or relevant work experience * 3-5 years of experience in ...

Aon

Client Success Manager

Mclean, VA · On-site

The Client Success Manager is responsible for managing the delivery of our workplace financial ... Technical Experience * Bachelor's Degree or relevant work experience * 3-5 years of experience in ...

NFP Corp

Client Success Manager

Mclean, VA · On-site

The Client Success Manager is responsible for managing the delivery of our workplace financial ... Technical Experience * Bachelor's Degree or relevant work experience * 3-5 years of experience in ...

NFP Corp

Client Success Manager

Potomac, MD · On-site

The Client Success Manager is responsible for managing the delivery of our workplace financial ... Technical Experience * Bachelor's Degree or relevant work experience * 3-5 years of experience in ...

NFP Corp

Client Success Manager

Mclean, VA · On-site

The Client Success Manager is responsible for managing the delivery of our workplace financial ... Technical Experience * Bachelor's Degree or relevant work experience * 3-5 years of experience in ...

AON PLC

Client Success Manager

Bethesda, MD · On-site

$80 - $100/hr

The Client Success Manager is responsible for managing the delivery of our workplace financial ... Technical Experience * Bachelor's Degree or relevant work experience * 3-5 years of experience in ...

NFP Corp

Client Success Manager

Mclean, VA · On-site

The Client Success Manager is responsible for managing the delivery of our workplace financial ... Technical Experience * Bachelor's Degree or relevant work experience * 3-5 years of experience in ...

previous pagenext page

Showing results 21-40

All JobsTechnical Success JobsTechnical Success Manager JobsTechnical Success Manager Jobs in Springfield, VA

Technical Success Manager information

See Springfield, VA salary details

$53.3K

$159.1K

$202.1K

How much do technical success manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for technical success manager in Springfield, VA is $159,068.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,700.00 and $189,100.00 per year, depending on experience, location, and employer.

What is a Technical Success Manager?

A Technical Success Manager is a professional who works with clients to ensure they are successfully using a company's technical products or services. They act as a bridge between customers and technical teams, helping to resolve issues, provide product guidance, and drive adoption. Their goal is to help clients achieve their business objectives by leveraging the technology effectively, leading to higher satisfaction and retention. Technical Success Managers often collaborate closely with sales, support, and engineering teams to deliver a seamless customer experience.

How does a Technical Success Manager typically collaborate with product and engineering teams to address client needs?

Technical Success Managers regularly act as a bridge between clients and internal product or engineering teams. They gather client feedback, identify technical challenges, and communicate these insights to development teams to help prioritize feature requests or resolve issues. This collaboration often involves participating in cross-functional meetings, providing client context for technical decisions, and ensuring that solutions align with both client goals and product capabilities. Building strong, proactive relationships with these teams is crucial for delivering a seamless client experience and driving product improvement.

What are the key skills and qualifications needed to thrive as a Technical Success Manager, and why are they important?

To thrive as a Technical Success Manager, you need a strong background in IT or computer science, customer success experience, and a deep understanding of technical products or services. Familiarity with CRM tools like Salesforce, ticketing systems, and technical troubleshooting platforms is typically required. Outstanding communication, problem-solving, and relationship-building skills set top performers apart in this role. These competencies are crucial for effectively guiding clients, resolving technical issues, and ensuring long-term customer satisfaction and retention.

What is the difference between Technical Success Manager vs Customer Success Manager?

AspectTechnical Success ManagerCustomer Success Manager
Required CredentialsTechnical background, certifications in relevant technologiesCustomer service, communication, and relationship management skills
Work EnvironmentTechnical teams, product deployment, technical supportClient interactions, onboarding, retention strategies
Employer & Industry UsageTech companies, SaaS providers, software firmsTech, SaaS, and service industries
Common Search & ComparisonYesYes

The main difference between a Technical Success Manager and a Customer Success Manager lies in their focus areas. Technical Success Managers typically have a technical background and work closely with product and engineering teams to ensure technical success and smooth deployment. Customer Success Managers focus on client relationships, onboarding, and retention, emphasizing customer satisfaction. Both roles are vital in tech and SaaS industries but serve different functions based on technical expertise and customer engagement.

How much does a technical success manager make?

The average salary for a Technical Success Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Senior roles or those in high-demand sectors may offer higher compensation, often including bonuses and benefits related to customer success and technical expertise.

What job categories do people searching Technical Success Manager jobs in Springfield, VA look for?

The top searched job categories for Technical Success Manager jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Technical Success Manager jobs?

Cities near Springfield, VA with the most Technical Success Manager job openings:

Technical Success Manager jobs near you
Infographic showing various Technical Success Manager job openings in Springfield, VA as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $159,068 per year, or $76.5 per hour.

Customer Success Manager

Reston, VA • On-site

IOTAP Inc
IT Services • 11 - 50 employees
Learn more about IOTAP Incexternal

Full-time

Re-posted 21 days ago

Job description

Job Type
Full-time
Description
Introduction:
IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are Services companies and Cloud Resellers that are looking to grow their revenue. We have users around the world and global team that supports our customer's needs. We are looking for someone with an imagination that can work in a fast-paced environment, with a global team with plenty of flexibility and opportunity to grow. You will be working with the business leaders to drive outcomes in a fast-growing market.
visit: www.work365apps.com
As a Customer Success Manager, you will partner with customer stakeholders to understand their business objectives and align Work 365's solutions accordingly, supporting growth in our scale-up accounts and interacting with founders, owner-operators, and other C-level executives within our scale-up accounts. You will monitor customer adoption, drive engagement, and support customers throughout their journey. This role is ideal for someone with a strong technical aptitude, customer-first mindset, and problem-solving skills.
Key Responsibilities
  • Guide customers to success by developing and executing strategic account plans focused on adoption, retention, and measurable outcomes
  • Monitor and analyze customer usage data to identify adoption trends, risks, and opportunities
  • Gather customer feedback to drive product improvements and advocate for user needs internally
  • Collaborate cross-functionally with onboarding, technical support, and product teams to resolve issues and optimize customer experience
  • Find paths for success, helping them unlock the full potential of Work 365's features
  • Manage and maintain customer product catalogs, including subscriptions, invoicing, and CSP integrations
  • Ensure contract adherence while supporting clients through renewals, expansions, and changes
  • Support customer escalations, troubleshooting business and technical challenges efficiently

Requirements
  • 2+ years of experience in customer success, account management, consulting, or a related role (SaaS or software experience preferred)
  • Strong relationship management skills, with a customer-centric and empathetic approach
  • Technical proficiency-comfortable explaining complex processes to both technical and non-technical stakeholders
  • Excellent communication skills (written, verbal, and presentation)
  • Data-driven mindset, able to use metrics and analysis to make strategic decisions
  • Project management skills-capable of juggling multiple priorities in a fast-paced environment
  • Experience with Microsoft Dynamics, Power Apps, or CSP programs
  • Strong troubleshooting and problem-solving skills, with a proactive approach to issue resolution
  • Detail-oriented with a sense of urgency, thriving in an environment that requires quick responses

Apply