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Technical Success Manager Jobs in Springfield, VA

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Customer Success Manager IOTAP is the creator of Work 365. Work 365 is a SaaS application for ... This role is ideal for someone with a strong technical aptitude, customer-first mindset, and ...

Doist

Federal Customer Success Manager

Washington, DC · On-site

$120 - $165/hr

Act as a customer advocate, relaying customer feedback and technical issues to our internal teams ... years in Customer Success, Technical Account Management, Client Services, within a SaaS ...

New

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

Through regular check-ins and alignment with technical leadership, you'll proactively address ... Client Success Manager Attributes and Characteristics * Strong understanding of the company ...

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

Combining your understanding of customer needs, your business and technical aptitude, and deep ... As a Customer Success Manager, your task will be to ensure progress against key customer outcomes ...

Bitdefender

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat ... Technical understanding of cybersecurity concepts, enterprise IT infrastructure, endpoint ...

Appian

Customer Success Manager

Mclean, VA · On-site

Combining your understanding of customer needs, your business and technical aptitude, and deep ... As a Customer Success Manager, your task will be to ensure progress against key customer outcomes ...

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

Combining your understanding of customer needs, your business and technical aptitude, and deep ... As a Customer Success Manager, your task will be to ensure progress against key customer outcomes ...

Socket.dev

Customer Success Manager

Mclean, VA · On-site

$125 - $250/hr

Combining your understanding of customer needs, your business and technical aptitude, and deep ... As a Customer Success Manager, your task will be to ensure progress against key customer outcomes ...

New

Wolters Kluwer

Customer Success Manager

Washington, DC

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Facilitate discussions with customers on complex or technical requirements in a manner that the ...

Posted today

Platform9

Customer Success Manager

Washington, DC · On-site

Lead recurring customer touchpoints and business reviews (QBRs/EBRs), translating technical status into business impact. * Mentor and help grow the Customer Success team as it scales. * Manage ...

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All JobsTechnical Success JobsTechnical Success Manager JobsTechnical Success Manager Jobs in Springfield, VA

Technical Success Manager information

See Springfield, VA salary details

$53.3K

$159.1K

$202.1K

How much do technical success manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for technical success manager in Springfield, VA is $159,068.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,700.00 and $189,100.00 per year, depending on experience, location, and employer.

What is a Technical Success Manager?

A Technical Success Manager is a professional who works with clients to ensure they are successfully using a company's technical products or services. They act as a bridge between customers and technical teams, helping to resolve issues, provide product guidance, and drive adoption. Their goal is to help clients achieve their business objectives by leveraging the technology effectively, leading to higher satisfaction and retention. Technical Success Managers often collaborate closely with sales, support, and engineering teams to deliver a seamless customer experience.

How does a Technical Success Manager typically collaborate with product and engineering teams to address client needs?

Technical Success Managers regularly act as a bridge between clients and internal product or engineering teams. They gather client feedback, identify technical challenges, and communicate these insights to development teams to help prioritize feature requests or resolve issues. This collaboration often involves participating in cross-functional meetings, providing client context for technical decisions, and ensuring that solutions align with both client goals and product capabilities. Building strong, proactive relationships with these teams is crucial for delivering a seamless client experience and driving product improvement.

What are the key skills and qualifications needed to thrive as a Technical Success Manager, and why are they important?

To thrive as a Technical Success Manager, you need a strong background in IT or computer science, customer success experience, and a deep understanding of technical products or services. Familiarity with CRM tools like Salesforce, ticketing systems, and technical troubleshooting platforms is typically required. Outstanding communication, problem-solving, and relationship-building skills set top performers apart in this role. These competencies are crucial for effectively guiding clients, resolving technical issues, and ensuring long-term customer satisfaction and retention.

What is the difference between Technical Success Manager vs Customer Success Manager?

AspectTechnical Success ManagerCustomer Success Manager
Required CredentialsTechnical background, certifications in relevant technologiesCustomer service, communication, and relationship management skills
Work EnvironmentTechnical teams, product deployment, technical supportClient interactions, onboarding, retention strategies
Employer & Industry UsageTech companies, SaaS providers, software firmsTech, SaaS, and service industries
Common Search & ComparisonYesYes

The main difference between a Technical Success Manager and a Customer Success Manager lies in their focus areas. Technical Success Managers typically have a technical background and work closely with product and engineering teams to ensure technical success and smooth deployment. Customer Success Managers focus on client relationships, onboarding, and retention, emphasizing customer satisfaction. Both roles are vital in tech and SaaS industries but serve different functions based on technical expertise and customer engagement.

How much does a technical success manager make?

The average salary for a Technical Success Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Senior roles or those in high-demand sectors may offer higher compensation, often including bonuses and benefits related to customer success and technical expertise.

What job categories do people searching Technical Success Manager jobs in Springfield, VA look for?

The top searched job categories for Technical Success Manager jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Technical Success Manager jobs?

Cities near Springfield, VA with the most Technical Success Manager job openings:

Technical Success Manager jobs near you
Infographic showing various Technical Success Manager job openings in Springfield, VA as of August 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $159,068 per year, or $76.5 per hour.

Technical Customer Success Manager - Cyber Security

Armis Security

Washington, DC • On-site

$120K - $159K/yr

Other

Medical

Posted 16 days ago

Job description

Technical Customer Success Manager - Cyber Security

We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients' business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we're looking for individuals who are passionate about making customers successful.

What you'll do:

  • Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
  • Understand customer use cases and provide recommendations to improve security posture and platform utilization.
  • Build and maintain trusted relationships with technical stakeholders and decision-makers.
  • Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
  • Ensure deployment and configuration align with key business use cases and are delivered on schedule.
  • Stay current on third-party integrations and how they interact with Armis within customer environments.
  • Serve as a subject matter expert in your area of technical proficiency.
  • Partner with Product, Engineering, Support, and Sales teams to drive account success.

What we expect:

  • Bachelor's degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
  • 5+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
  • 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
  • Strong communication and presentation skills across technical and executive audiences.
  • 5+ years experience in Cyber Security, IT, Healthcare tech, or similar environments.
  • Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Preferred:

  • Cyber Security experience is Required
  • Experience in Network Engineering, Network Architecture, support, or design.
  • Experience using AI Tools and Product AI
  • Knowledge of healthcare/ICT devices, manufacturers, or applications.
  • Experience securing IT, IoT, or healthcare systems.
  • Ability to travel up to 20% per quarter, as business needs dictate

Salary range guidance for this position is: $120,000 - 159,000

The salary range listed does not include other forms of compensation or benefits (e.g. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.

Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.

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