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Technical Success Manager Jobs in Reston, VA (NOW HIRING)

MongoDB

Senior Customer Success Manager

Washington, DC · On-site +1

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping ...

New

MongoDB

Senior Customer Success Manager

Washington, DC · On-site

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping ...

Everfox

Sr. Customer Success Manager

Herndon, VA · On-site +1

The Customer Success Manager (CSM) is a strategic, customer-facing role responsible for building ... Acting as a trusted technical advisor, the CSM develops a deep understanding of Everfox products ...

Everfox

Sr. Customer Success Manager

Herndon, VA · Hybrid

The Customer Success Manager (CSM) is a strategic, customer-facing role responsible for building ... Acting as a trusted technical advisor, the CSM develops a deep understanding of Everfox products ...

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All JobsTechnical Success JobsTechnical Success Manager JobsTechnical Success Manager Jobs in Reston, VA

Technical Success Manager information

See Reston, VA salary details

$53.1K

$158.4K

$201.3K

How much do technical success manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for technical success manager in Reston, VA is $158,433.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,200.00 and $188,300.00 per year, depending on experience, location, and employer.

How does a Technical Success Manager typically collaborate with product and engineering teams to address client needs?

Technical Success Managers regularly act as a bridge between clients and internal product or engineering teams. They gather client feedback, identify technical challenges, and communicate these insights to development teams to help prioritize feature requests or resolve issues. This collaboration often involves participating in cross-functional meetings, providing client context for technical decisions, and ensuring that solutions align with both client goals and product capabilities. Building strong, proactive relationships with these teams is crucial for delivering a seamless client experience and driving product improvement.

What is a Technical Success Manager?

A Technical Success Manager is a professional who works with clients to ensure they are successfully using a company's technical products or services. They act as a bridge between customers and technical teams, helping to resolve issues, provide product guidance, and drive adoption. Their goal is to help clients achieve their business objectives by leveraging the technology effectively, leading to higher satisfaction and retention. Technical Success Managers often collaborate closely with sales, support, and engineering teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a Technical Success Manager, and why are they important?

To thrive as a Technical Success Manager, you need a strong background in IT or computer science, customer success experience, and a deep understanding of technical products or services. Familiarity with CRM tools like Salesforce, ticketing systems, and technical troubleshooting platforms is typically required. Outstanding communication, problem-solving, and relationship-building skills set top performers apart in this role. These competencies are crucial for effectively guiding clients, resolving technical issues, and ensuring long-term customer satisfaction and retention.

What is the difference between Technical Success Manager vs Customer Success Manager?

AspectTechnical Success ManagerCustomer Success Manager
Required CredentialsTechnical background, certifications in relevant technologiesCustomer service, communication, and relationship management skills
Work EnvironmentTechnical teams, product deployment, technical supportClient interactions, onboarding, retention strategies
Employer & Industry UsageTech companies, SaaS providers, software firmsTech, SaaS, and service industries
Common Search & ComparisonYesYes

The main difference between a Technical Success Manager and a Customer Success Manager lies in their focus areas. Technical Success Managers typically have a technical background and work closely with product and engineering teams to ensure technical success and smooth deployment. Customer Success Managers focus on client relationships, onboarding, and retention, emphasizing customer satisfaction. Both roles are vital in tech and SaaS industries but serve different functions based on technical expertise and customer engagement.

What job categories do people searching Technical Success Manager jobs in Reston, VA look for? The top searched job categories for Technical Success Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Technical Success Manager jobs? Cities near Reston, VA with the most Technical Success Manager job openings:
Technical Success Manager jobs near you
Customer Success Manager

Customer Success Manager

QTS Realty Trust, Inc.

Ashburn, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Who We Are:
It's pretty exciting, to find yourself standing in a pivotal moment in time. It's even more exciting to be out front leading it. At QTS, our world-class data centers are supporting our customers most strategic growth initiatives, positioning us at the forefront of today's dynamic digital transformation.
As AI and cloud drive the demand for increased speed, capacity and capability, QTS has emerged as the global digital infrastructure leader, committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation, QTS designs, builds and operates some of the world's most advanced, forward-thinking data centers. QTS is a portfolio company of Blackstone.
QTS is Powered by People. People who play a vital role in our company's culture, innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable, resourceful and mission driven. Together, we do great things.
Who You Are:
The Customer Success Manager (CSM) for Strategic and Hyperscale Accounts serves as the primary point of contact and trusted advisor, responsible for delivering a seamless, high-quality customer experience across the full lifecycle. This role drives structured customer engagement, proactively manages performance and risk, and leads cross-functional alignment to ensure consistent execution against customer expectations. The CSM also translates customer insights into actionable improvements, strengthening service delivery and long-term partnership success.
What You Will Do:
  • Build and strengthen trusted customer relationships through a structured governance model, leading Monthly, Quarterly, and Executive Business Reviews (MBRs, QBRs, EBRs) to evaluate performance, identify growth opportunities, and assess overall satisfaction

  • Serve as the primary point of contact for day-to-day customer needs and requests, ensuring timely and effective resolution of inquiries

  • Proactively monitor customer health, including utilization, operational performance, and potential risks, to drive informed engagement and outcomes

  • Align with customers on priorities and expectations to ensure consistent delivery against business objectives and tracking what success looks like throughout each phase of the customer journey.

  • Understand and translate customer business requirements and goals into actionable plans by aligning the appropriate internal teams to support delivery

  • Serve as the voice of the customer by translating feedback and insights into actionable recommendations that enhance the customer experience across the organization

Customer Onboarding & Training
  • Lead customer onboarding efforts, including training on the customer portal, key operational processes, escalation paths, and ongoing communication cadence

Issue & Escalation Management
  • Assess issues and manage escalations with urgency, coordinating cross-functional teams to drive timely and effective resolution

Cross-Functional Collaboration
  • Drive cross-functional alignment across internal teams to deliver a seamless, consistent customer experience

  • Lead and support efforts to improve efficiency and processes

What You Will Need to be Successful:
  • 7+ years of experience in Customer Success, Account Management, Program Management, or related customer-facing roles supporting complex strategic accounts

  • Experience within data center, colocation, cloud infrastructure, or other critical facilities environments

  • Proven ability to lead structured governance cadences, including Monthly, Quarterly, and Executive Business Reviews (MBRs, QBRs, EBRs), with both operational and executive stakeholders

  • Proven ability to manage customer relationships end-to-end, including onboarding, operational support, and ongoing governance

  • Strong ability to translate customer business requirements into actionable plans and align cross-functional teams to deliver outcomes

  • Demonstrated experience managing multiple priorities, customer engagements, and internal coordination simultaneously while maintaining a high level of service

  • Experience driving issue resolution and coordinating cross-functional teams across operations, engineering, product, and sales organizations

  • Excellent communication, presentation, and relationship management skills, with the ability to engage both technical and executive stakeholders

  • Strong problem-solving and critical thinking skills, with a proactive and customer-focused mindset

Nice To Have:
  • Experience supporting hyperscale or large-scale single-tenant deployments

  • Familiarity with data center operations concepts (e.g., power, cooling, operational readiness, telemetry/monitoring)

  • Experience engaging with C-level stakeholders and leading executive-level conversations

  • Proficiency with CRM, ticketing, and operational tools (e.g., Salesforce, ServiceNow, or similar platforms)

  • Understanding of service management frameworks (SLA management, incident and escalation processes)

  • Bachelor's degree in Business, Communications, Information Technology, or a related field (or equivalent experience)

The Perks (and these are just a few!):
  • QRest Sabbatical
  • Employee Stock Purchase
  • QTS scholarship for dependents
  • Eagle Club award trip eligibility
  • Paid volunteer days
  • Tuition assistance, parental leave and military leave assistance

Total Rewards
This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
This position is Bonus eligible.
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
The "Know Your Rights" Poster is included here:
Know Your Rights (English)
Know Your Rights (Spanish)
The pay transparency policy is available here:
Pay Transparency Nondiscrimination Poster-Formatted
QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.

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