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Technical Success Manager Jobs in Reston, VA (NOW HIRING)

Guardz

Customer Success Manager

Washington, DC

Requirements: * 3+ years in Customer Success, Account Management, or a related post-sales role in ... Strong written and verbal communication, with the ability to build trust with owners, technical ...

Guardz

Customer Success Manager

Alexandria, VA · On-site

Requirements: * 3+ years in Customer Success, Account Management, or a related post-sales role in ... Strong written and verbal communication, with the ability to build trust with owners, technical ...

nitra

Customer Success Manager

Washington, DC · Hybrid

A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a ... Ability to simplify complex concepts and drive action with non-technical users * Strong cross ...

nitra

Customer Success Manager

Washington, DC · On-site

A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a ... Ability to simplify complex concepts and drive action with non-technical users * Strong cross ...

Anthropic

Customer Success Manager, GSI

Washington, DC · On-site

Customer Success Manager, GSI San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC ... You'll draw on both your business acumen and technical expertise to serve as a strategic advisor ...

anthropic

Customer Success Manager, GSI

Washington, DC · On-site

Customer Success Manager, GSI San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC ... You'll draw on both your business acumen and technical expertise to serve as a strategic advisor ...

Nitra, Inc.

Customer Success Manager

Washington, DC · On-site

... technical and fintech concepts into simple, actionable value for doctors, office managers, and ... You have: * 2-8 years of Customer Success or Account Management experience. * BA degree or ...

Genesys

Sr. Customer Success Manager

Washington, DC

Strong written and verbal communication skills, including the ability to translate complex technical concepts into clear business value * Proficiency with CRM systems and customer success platforms ...

Enhesa

Customer Success Manager

Arlington, VA · On-site

Position Description The Customer Success Manager maintains and expands relationships with existing ... Project management/ cross functional collaboration Technical Skills Office Suite Problem solving ...

New

Zenoti

Lead Customer Success Manager

Washington, DC · On-site

$135K - $140K/yr

Lead Customer Success Manager Seattle, Washington, United States Zenoti provides an all-in-one ... Your ability to combine technical knowledge with strong communication and relationship-building ...

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All JobsTechnical Success JobsTechnical Success Manager JobsTechnical Success Manager Jobs in Reston, VA

Technical Success Manager information

See Reston, VA salary details

$53.2K

$158.7K

$201.7K

How much do technical success manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for technical success manager in Reston, VA is $158,725.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,400.00 and $188,600.00 per year, depending on experience, location, and employer.

What is a Technical Success Manager?

A Technical Success Manager is a professional who works with clients to ensure they are successfully using a company's technical products or services. They act as a bridge between customers and technical teams, helping to resolve issues, provide product guidance, and drive adoption. Their goal is to help clients achieve their business objectives by leveraging the technology effectively, leading to higher satisfaction and retention. Technical Success Managers often collaborate closely with sales, support, and engineering teams to deliver a seamless customer experience.

How does a Technical Success Manager typically collaborate with product and engineering teams to address client needs?

Technical Success Managers regularly act as a bridge between clients and internal product or engineering teams. They gather client feedback, identify technical challenges, and communicate these insights to development teams to help prioritize feature requests or resolve issues. This collaboration often involves participating in cross-functional meetings, providing client context for technical decisions, and ensuring that solutions align with both client goals and product capabilities. Building strong, proactive relationships with these teams is crucial for delivering a seamless client experience and driving product improvement.

What are the key skills and qualifications needed to thrive as a Technical Success Manager, and why are they important?

To thrive as a Technical Success Manager, you need a strong background in IT or computer science, customer success experience, and a deep understanding of technical products or services. Familiarity with CRM tools like Salesforce, ticketing systems, and technical troubleshooting platforms is typically required. Outstanding communication, problem-solving, and relationship-building skills set top performers apart in this role. These competencies are crucial for effectively guiding clients, resolving technical issues, and ensuring long-term customer satisfaction and retention.

What is the difference between Technical Success Manager vs Customer Success Manager?

AspectTechnical Success ManagerCustomer Success Manager
Required CredentialsTechnical background, certifications in relevant technologiesCustomer service, communication, and relationship management skills
Work EnvironmentTechnical teams, product deployment, technical supportClient interactions, onboarding, retention strategies
Employer & Industry UsageTech companies, SaaS providers, software firmsTech, SaaS, and service industries
Common Search & ComparisonYesYes

The main difference between a Technical Success Manager and a Customer Success Manager lies in their focus areas. Technical Success Managers typically have a technical background and work closely with product and engineering teams to ensure technical success and smooth deployment. Customer Success Managers focus on client relationships, onboarding, and retention, emphasizing customer satisfaction. Both roles are vital in tech and SaaS industries but serve different functions based on technical expertise and customer engagement.

How much does a technical success manager make?

The average salary for a Technical Success Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Senior roles or those in high-demand sectors may offer higher compensation, often including bonuses and benefits related to customer success and technical expertise.

What are popular job titles related to Technical Success Manager jobs in Reston, VA?

For Technical Success Manager jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Technical Success Manager jobs in Reston, VA look for?

The top searched job categories for Technical Success Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Technical Success Manager jobs?

Cities near Reston, VA with the most Technical Success Manager job openings:

Technical Success Manager jobs near you
Infographic showing various Technical Success Manager job openings in Reston, VA as of September 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $158,725 per year, or $76.3 per hour.

Customer Success Manager

Washington, DC

Guardz
See more jobs at Guardzexternal

Full-time

Posted 16 days ago

Job description

Established in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $85M in funding and rallying a dedicated team of 120 industry professionals. Our vision is to foster a safer digital landscape for small and medium businesses across the globe. To this end, we introduced our comprehensive all-in-one platform, and continue to grow and expand our team, our partnerships and our revenue.

Customer Success at Guardz is being rebuilt around AI, data, and digital-first engagement, and this role sits at the center of that shift. Playbooks are still being written and automation is actively being developed, so we're looking for someone who takes action without waiting for perfect structure - sharp, curious, accountable, and energized by building. You'll own a portfolio of MSP accounts end-to-end and be measured on retention, adoption, time-to-value, and expansion.

Responsibilities:

  • Own a portfolio of MSP accounts from post-sales handoff through onboarding, adoption, renewal, and expansion.
  • Lead onboarding, adoption check-ins, business reviews, and renewals with clear agendas and documented next steps.
  • Guide new partners to first value and monitor adoption to catch risk before it affects renewals.
  • Use health scores, usage data, and AI-generated insights to prioritize outreach and own resolution plans for at-risk accounts.
  • Identify and qualify expansion opportunities, leading upsell conversations in partnership with Sales.
  • Pilot AI-enabled CS workflows and help build the playbooks and processes that scale the team.


Requirements:

  • 3+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS.
  • Experience managing a high-velocity, full-lifecycle customer base across low-touch engagement models.
  • Proven ability to manage a book of business — driving retention, spotting expansion, and owning outcomes.
  • Comfort using data, dashboards, and customer signals to prioritize work and make decisions.
  • Strong written and verbal communication, with the ability to build trust with owners, technical leads, and decision-makers.
  • Strong presentation and facilitation skills across trainings, business reviews, and executive conversations.
  • High agency and follow-through: you close loops, keep commitments, and hold yourself accountable.

Preferred Qualifications: 

  • Experience with MSPs, MSSPs, channel partners, or technology resellers.
  • Hands-on use of AI tools as part of a CS workflow (Claude a plus).
  • Familiarity with customer success platforms such as Totango, ChurnZero, or Gainsight.
  • Comfort with health scoring, churn-risk analysis, and customer journey mapping.