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Technical Services Team Leader Jobs (NOW HIRING)

Otava, LLC

Sr Team Lead Technical Services

Denver, CO · On-site

$89K - $100K/yr

The Sr Technical Services Team Lead at OTAVA is responsible for overseeing a team of technical ... This role involves a combination of leadership, technical expertise, and strategic problem-solving ...

Garver

Utility Management Services Team Leader

Atlanta, GA · On-site

$15.25 - $20/hr

The Utility Management Services Team Leader will be responsible for guiding strategy, building a ... Registered Professional Engineer (PE) preferred. * 15-20 years of progressive technical experience ...

Cisco

Packaging Technical Leader

San Jose, CA · On-site

$168K - $241K/yr

Meet the Team Cisco is seeking a seasoned Packaging Technical Leader to join the Semi & Optics Packaging team within our world-class Supply Chain Organization. As a Technical Leader you will drive ...

Cisco

PCB Technical Leader

San Jose, CA · On-site

$168K - $241K/yr

You will be a part of a diverse team that seamlessly blends different levels of expertise in ... Take part in technical and process audits of suppliers as needed * Lead PCB failure analysis and ...

Msmc

Environmental Services Team Leader

Miami Beach, FL

$17.25 - $21.25/hr

Five years' experience as a team leader, lead person or environmental services project specialist, in a commercial/industrial sanitation or health care related field or customer service-related ...

Patterson

Technical Services Manager

Greeley, CO · On-site

$111K - $111K/yr

Aligned with sales team on maintaining current business and closing new opportunities * Develop and ... Leadership experience and capability within project execution and service delivery * Competent ...

Caterpillar

Technology Team Leader

Clayton, NC · On-site

Products and Services Knowledge : Working knowledge of how products, services, and supporting ... Technical Excellence : Ability to apply sound technical judgment to solve technical and system ...

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How much do technical services team leader jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for technical services team leader in the United States is $34.67, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $46.63 per hour, depending on experience, location, and employer.

What is a Technical Services Team Leader?

A Technical Services Team Leader is responsible for overseeing a team of technical professionals who provide support and maintenance for an organization's IT systems or products. They coordinate tasks, manage workflows, and ensure that service levels are met while also providing technical guidance and support to their team. Additionally, they act as a liaison between technical staff and upper management, helping to communicate priorities and resolve any issues that arise. Their role is crucial in delivering efficient technical support and maintaining system reliability.

What is the role of a technical leader?

A technical services team leader oversees technical operations, manages team members, and ensures project goals are met efficiently. They often coordinate with other departments, provide technical guidance, and may be responsible for training and performance evaluations.

What are the key skills and qualifications needed to thrive as a Technical Services Team Leader, and why are they important?

To thrive as a Technical Services Team Leader, you need strong technical expertise in your industry, leadership experience, and typically a relevant degree or certification. Familiarity with service management tools, troubleshooting platforms, and ITIL or similar frameworks is highly valuable. Outstanding communication, problem-solving abilities, and team motivation skills help you lead effectively and resolve escalated issues. These competencies are essential for maintaining high service standards, ensuring team productivity, and delivering excellent support to clients or internal stakeholders.

What is the difference between Technical Services Team Leader vs Technical Support Specialist?

AspectTechnical Services Team LeaderTechnical Support Specialist
CredentialsRelevant certifications (e.g., CompTIA, Cisco), technical degreesTechnical certifications, basic degrees often sufficient
Work EnvironmentSupervisory role overseeing teams, project managementCustomer-facing, troubleshooting, remote or on-site support
Employer & Industry UsageIT service providers, tech companies, large organizationsIT support centers, software companies, hardware vendors
Search & Comparison IntentUnderstanding leadership and management in technical supportTechnical troubleshooting and customer assistance

The Technical Services Team Leader typically oversees technical support teams, manages projects, and requires leadership skills along with technical certifications. In contrast, a Technical Support Specialist focuses on troubleshooting, assisting customers directly, and often requires technical certifications but less managerial experience. Both roles are vital in tech industries but serve different functions within organizations.

Is team leader a high position?

A team leader is a supervisory role responsible for guiding and managing a group of employees, often reporting to higher management. While it is considered a mid-level position, it can serve as a stepping stone to higher leadership roles such as manager or supervisor, depending on the organization. The level of authority and responsibility varies by company and industry.

What are some common challenges faced by Technical Services Team Leaders, and how can they be effectively managed?

Technical Services Team Leaders often encounter challenges such as balancing hands-on technical work with team management responsibilities, addressing diverse skill levels within their team, and ensuring consistent service quality under tight deadlines. Effective leaders manage these challenges by delegating tasks according to team members' strengths, fostering open communication, and providing ongoing training to keep skills current. Regularly reviewing processes and encouraging collaboration also help maintain high service standards and a positive team environment.

What is a team leader's salary?

The salary for a Technical Services Team Leader typically ranges from $60,000 to $100,000 annually, depending on experience, industry, and location. Factors such as certifications, technical skills, and team size can influence compensation levels.
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Technical Services Team Leader jobs near you
Infographic showing various Technical Services Team Leader job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $72,110 per year, or $34.7 per hour.
Sr Team Lead Technical Services

Sr Team Lead Technical Services

Otava, LLC

Denver, CO • On-site

$89K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

The Sr Technical Services Team Lead at OTAVA is responsible for overseeing a team of technical professionals who provide high-quality managed cloud and infrastructure services to clients. This role involves a combination of leadership, technical expertise, and strategic problem-solving to ensure exceptional service delivery, process efficiency, and continuous improvement.
Role Responsibilities:
  • Lead, mentor, and develop a team of Technical Services professionals to ensure high performance and career growth.
  • Manage daily operations, including incident resolution, service request fulfillment, and escalations.
  • Act as a technical escalation point, providing guidance and hands-on support for complex customer issues.
  • Ensure adherence to service level agreements (SLAs) and proactively address potential service delivery challenges.
  • Collaborate with cross-functional teams, including Engineering, Product, and Customer Success, to improve service offerings and customer experience.
  • Drive process improvements and automation initiatives to enhance operational efficiency.
  • Develop and maintain documentation, training materials, and best practices for the Technical Services team.
  • Participate in technical assessments, audits, and compliance initiatives to ensure adherence to industry standards.
  • Maintain up-to-date knowledge of cloud, security, and infrastructure technologies relevant to OTAVA's service offerings.
  • Support strategic planning for resource allocation, capacity management, and team scalability.

Experience:
  • Strong hands-on experience with VMware technologies, including vSphere, ESXi, vCenter, virtual machine administration, host and cluster management, and enterprise virtualization support.
  • Experience supporting VMware-based private cloud, hosted cloud, or managed infrastructure environments.
    5+ years of experience in technical support, managed services, or IT infrastructure roles.
  • 2+ years of experience in a leadership or supervisory capacity.
  • Strong expertise in cloud computing, virtualization, networking, and cybersecurity.

Required Experience Knowledge, Skills, and Abilities:
  • Strong understanding of VMware/Broadcom enterprise virtualization technologies and the ability to troubleshoot issues across compute, storage, networking, and virtual machine layers.
    Excellent troubleshooting and problem-solving skills with a customer-focused approach.
  • Proven ability to coach, mentor, and develop technical staff.
  • Strong organizational skills with the ability to manage multiple priorities effectively.
  • Excellent verbal and written communication skills.
  • Relevant industry certifications (e.g., AWS, Azure, VMware, ITIL, CISSP).
  • Experience with automation tools and scripting languages (e.g., PowerShell, Python).
  • Familiarity with compliance frameworks such as SOC 2, HIPAA, and PCI DSS.

Education:
  • Bachelor's degree in a technology related field

Licensing/Certifications:
  • Certification will be required to be completed within the first year of employment

What We Offer:
Hybrid work, competitive compensation package, base ( $89k - $100k annually), 401(k) with company match, medical, dental, vision, HSA options, life and disability insurance, generous flexible PTO, paid holidays, paid volunteer time off, paid parental leave, professional development opportunities, and an Employee Assistance Program.
At Otava, we are people empowering people to enable growth. We are excited for you to join us!
As a global leader in secure, compliant, enterprise-class cloud hosting, we deliver a full range of solutions from colocation to private and hybrid cloud computing. We're creative thinkers who love to serve others, automate where possible, and change when required. Above all, we love to help our clients. We aim for superior client service in everything we do and strive to get even better.
Application Window: Applications are anticipated to close four (4) weeks from the posting date unless extended based on business need.
OTAVA is committed to equal employment opportunity and compliance with all applicable pay transparency requirements.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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