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Technical Services Team Leader Jobs (NOW HIRING)

CSA Global LLC

For nearly 50 years, CSA has delivered integrated technology and operational support services to ... Acts as the overall communications architect and network team manager for the MTC. * Designs, plans ...

Meijer_Stores_Leadership

Service Team Leader

Grand Rapids, MI

$15.25 - $20.25/hr

... leadership, personal growth and development. Consider joining our family - take care of your career ... Mentors and coaches the team members to ensure customer service and sales goals are exceeded and ...

New

State of Virginia

Client Service Team Leader

Richmond, VA · On-site +1

$69K - $103K/yr

What You'll Do As the Client Services Team Leader, you'll lead a team of claims professionals while helping CICF strengthen its processes, service, and relationships. Key responsibilities include:

New

Cisco

ASIC DFT Technical Leader - CDC

Austin, TX · On-site

$186K - $267K/yr

Meet the Team: The Common Hardware Group (CHG) creates innovative hardware platforms central to the AI era, powering Cisco's core Switching, Routing, and Wireless products for organizations globally.

Enid

Technical Services Supervisor

Enid, OK · On-site

$31.86/hr

Technical Services Personnel BLS COMPARABLE: 51-1011, First-line Supervisors of Production/Operating Workers LEADERSHIP: Supervise/manage/direct the selection, training, development, appraisal, and ...

Bertelsmann-Jobs

Company Description Arvato is an innovative and leading global 3PL service provider in supply chain ... Arvato is hiring a Technical Operator team Lead for our Las Vegas team. You'll assemble and prepare ...

Impact.com

Manager, Technical Services

Columbus, OH · On-site

$110K - $135K/yr

About impact.com : impact.com is the world's leading commerce partnership marketing platform ... Lead, coach, and develop a team of Technical Services Engineers, setting clear expectations around ...

Aggreko

Service Team Leader

Chicago, IL · On-site

$85K - $120K/yr

You will base out of our Lemont, IL. service center to manage a team of 20+ technical employees ... Excellent interpersonal, teamwork, customer service and Leadership skills * Strong organizational ...

Connection

Technical Services Admin - PCC

Wilmington, OH · On-site

$20.19 - $25.48/hr

Overview Technical Services Administrator Under direct supervision of the Manager, Customer ... Works with the team leads to insure proper stock is being brought into the lab * Tracks and assists ...

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Technical Services Team Leader information

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How much do technical services team leader jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for technical services team leader in the United States is $34.67, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $46.63 per hour, depending on experience, location, and employer.

What is a technical services team leader?

A Technical Services Team Leader is responsible for overseeing a team of technical professionals who provide support and maintenance for an organization's IT systems or products. They coordinate tasks, manage workflows, and ensure that service levels are met while also providing technical guidance and support to their team. Additionally, they act as a liaison between technical staff and upper management, helping to communicate priorities and resolve any issues that arise. Their role is crucial in delivering efficient technical support and maintaining system reliability.

What are the key skills and qualifications needed to thrive as a technical services team leader, and why are they important?

To thrive as a Technical Services Team Leader, you need strong technical expertise in your industry, leadership experience, and typically a relevant degree or certification. Familiarity with service management tools, troubleshooting platforms, and ITIL or similar frameworks is highly valuable. Outstanding communication, problem-solving abilities, and team motivation skills help you lead effectively and resolve escalated issues. These competencies are essential for maintaining high service standards, ensuring team productivity, and delivering excellent support to clients or internal stakeholders.

What are some common challenges faced by technical services team leaders, and how can they be effectively managed?

Technical Services Team Leaders often encounter challenges such as balancing hands-on technical work with team management responsibilities, addressing diverse skill levels within their team, and ensuring consistent service quality under tight deadlines. Effective leaders manage these challenges by delegating tasks according to team members' strengths, fostering open communication, and providing ongoing training to keep skills current. Regularly reviewing processes and encouraging collaboration also help maintain high service standards and a positive team environment.

What is the difference between Technical Services Team Leader vs Technical Support Specialist?

AspectTechnical Services Team LeaderTechnical Support Specialist
CredentialsRelevant certifications (e.g., CompTIA, Cisco), technical degreesTechnical certifications, basic degrees often sufficient
Work EnvironmentSupervisory role overseeing teams, project managementCustomer-facing, troubleshooting, remote or on-site support
Employer & Industry UsageIT service providers, tech companies, large organizationsIT support centers, software companies, hardware vendors
Search & Comparison IntentUnderstanding leadership and management in technical supportTechnical troubleshooting and customer assistance

The Technical Services Team Leader typically oversees technical support teams, manages projects, and requires leadership skills along with technical certifications. In contrast, a Technical Support Specialist focuses on troubleshooting, assisting customers directly, and often requires technical certifications but less managerial experience. Both roles are vital in tech industries but serve different functions within organizations.

What cities are hiring for Technical Services Team Leader jobs?

Cities with the most Technical Services Team Leader job openings:

Who are the top companies hiring for Technical Services Team Leader jobs?

The top employers for Technical Services Team Leader jobs are:

Technical Services Team Leader jobs near you
Infographic showing various Technical Services Team Leader job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $72,110 per year, or $34.7 per hour.

Technical Support Representative Team Lead

Facility Solutions Group, Inc.

Round Rock, TX • On-site

Full-time

Medical, Dental, Life, Retirement

Re-posted 8 days ago

Key responsibilities

  • Lead, support, and manage an assigned team of technical support representatives.

  • Resolve technical issues for clients through methods such as inbound calls, emails, alarms, and chat, including troubleshooting and configuration.

  • Escalate unresolved issues to the Floor Manager and coordinate service calls as needed.

Job description

Overview
Facility Solutions Group is dedicated to timeless contribution and service in lighting, electrical, energy, and technology fields. Our mission is to consistently provide our customers with superior value through quality products, service and support by contributing to the quality of life of all employees.
As one of the nation's largest single-source providers of lighting and electrical products, electrical services, electrical construction, and energy management solutions, Facility Solutions Group is expanding their staff and seeking a Team Lead, Technical Support Representative - Level 4, to join the
Round Rock, TX team.
As a Team Lead, Technical Support Representative - Level 4, you will work in a fast-paced communication center to resolve technical issues in a variety of methods, such as inbound phone calls, emails, alarms and chat. You will listen then analyze, troubleshoot and resolve technical issues for various types, including connectivity, installation, and equipment defects. You may remotely configure and troubleshoot client's equipment or simply educate customers. The Lead Technical Service Representative will lead, support and manage an assigned team as well as act as an escalation point to team members in an effort to successfully achieve departmental and company goals. In the event that an issue cannot be resolved at this level, you will escalate to the Floor Manager for support or arrange dates, times and access arrangements for a service call. You'll utilize multiple computers and databases to record the results of interactions.
Responsibilities
A Team Lead, Technical Support Representative - Level 4 will:
  • Provides answers to clients by identifying problems; researching; guiding client through corrective steps
  • Research required information using available resources
  • Respond to tickets, resolve underlying issues and document occurrences and solutions
  • Identify and escalate priority issues per Client specifications
  • Act as technical and soft skills lead for assigned team(s)
  • Contribute to internal knowledge base
  • Performs adhoc training for team members during low volume periods and as required
  • Improves system performance by identifying problems; recommending changes
  • Follow up and make scheduled callbacks to customers where necessary
  • Stay current with system information, changes and updates
  • Drive your team using Scrum methodology and execution
  • Work as a team using Sprints

Qualifications
The ideal candidate will satisfy the following requirements and qualifications:
  • World-class customer service skills
  • Active listening skills
  • Problem solving capabilities
  • Proficient computer skills in remote desktops, G-Suite and OS navigation
  • Ability to lead a team of 3 or more people
  • Remarkable attention to proper phone etiquette
  • Demonstrated proficiency in typing and grammar
  • Ability to organize documents and records as well as detailed note taking.
  • High School diploma or General Education Degree
  • Demonstrated proficiency in EMS, HVAC and relay logic lighting controls
  • 2-5 years experience as a Technical Service Representative - Level 2 or above preferred

Benefits
  • Providing support for cutting edge technology
  • Stable employment
  • 401K Program with matching contribution
  • Medical, Dental and Life benefits
  • Advancement opportunities for outstanding performers

FSG is an EEO/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
Facility Solutions Group logo

About Facility Solutions Group

Sourced by ZipRecruiter

For 40 years, FSG has helped Businesses of all sizes with Lighting, Electrical, Signage & Technology challenges. But it is not what we do that makes us different, it's why we do it. FSG was founded in 1982 on the guiding principle that Hard work, Dedication to excellence, and Continual learning will always yield a positive result for everyone involved. Since then, FSG has grown from a Small lighting Distributor in San Antonio Texas, to one of the Nation's largest lighting Distributors and Electrical Contractors. Today, FSG employs more than 2000 Employees Nationwide and works with more than a thousand affiliate vendors from all four corners of the Nation. FSG's customers list includes every type of Business from top name Multisite Consumer Brands, to General Contractors, to local neighborhood Businesses.

Industry

Facilities support services

Company size

1,001 - 5,000 Employees

Headquarters location

Austin, TX, US

Year founded

1982

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