Technical Program Manager Scrum Master Jobs in Naperville, IL

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range ofoutstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are seeking an experienced Scrum Master to support the mCDP Integration Services and mParticle Engineering teams by driving agile excellence, delivery discipline, and operational consistency across multiple squads.This role will serve as the primary facilitator and champion of agile ways of working, ensuring teams maintain strong delivery practices, Jira hygiene, predictable sprint execution, and adherence to established engineering and product development processes.

The ideal candidate has experience supporting multiple delivery squads operating as a single cohesive product team and is comfortable managing complex dependencies across data, platform, and digital engineering initiatives.The successful candidate will partner closely with Engineering Managers, Product Managers, Stakeholders, and Engineering squads to improve delivery effectiveness, increase transparency, and foster a culture of continuous improvement throughout the mCDP organization.

Agile Delivery & Ways of Working

• Lead and facilitate all agile ceremonies including sprint planning, daily stand-ups, backlog refinement, sprint reviews, retrospectives, and release planning activities.
• Champion agile best practices and ensure consistent adoption of established ways of working across the mCDP Integration Services and mParticle Engineering teams.
• Coach teams on agile principles, continuous improvement, team accountability, and delivery predictability.

Delivery Governance & Jira Excellence

• Establish and enforce standards for Jira hygiene, backlog management, sprint readiness, story quality, estimation practices, workflow compliance, and reporting.
• Ensure work items are appropriately sized, prioritized, documented, and tracked throughout the delivery lifecycle.
• Monitor sprint commitments, team capacity, velocity, and delivery health metrics to improve predictability and execution.
• Maintain delivery dashboards and reporting to provide clear visibility into team progress, risks, blockers, and outcomes.

Cross-Team Coordination & Dependency Management

• Coordinate dependencies across engineering, product, architecture, data, and platform teams to ensure successful delivery of roadmap commitments.
• Facilitate collaboration between geographically distributed teams and stakeholders.
• Support release planning activities and ensure alignment across multiple concurrent initiatives.

Continuous Improvement & Delivery Optimization

• Drive continuous improvement initiatives focused on team effectiveness, quality, velocity, and operational maturity.
• Analyze delivery metrics and identify opportunities to improve planning accuracy, execution efficiency, and team performance.
• Help establish scalable delivery practices that support growth across the broader mCDP ecosystem.

Stakeholder Communication

• Serve as a trusted partner to Engineering Managers, Product Managers, and stakeholders by providing transparency into delivery progress, risks, dependencies, and execution challenges.

Experience

• 5+ years supporting agile software and/or data engineering delivery teams.
• Experience coordinating multiple squads within a complex platform or product organization.
• Experience supporting Data Engineering, Analytics, Cloud, Martech, Customer Data Platform, or Digital Product teams.
• Proven success driving agile adoption, delivery improvements, and operational excellence across engineering organizations.
• Familiarity with software development lifecycles, CI/CD practices, and modern engineering organizations.Experience managing dependencies across cross-functional technical teams.
• Advanced experience with Jira, Jira Product Discovery, Confluence, and agile reporting tools.

Preferred Qualifications

• Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Agilist, or equivalent agile certification.
• Experience supporting customer data platforms, marketing technology platforms, data engineering teams, or digital product organizations.
• Familiarity with customer data, audience activation, MarTech, loyalty, or digital customer engagement platforms.

Bonus Eligible:Yes

Long - Term Incentive:Yes

Benefits Eligible: Yes

The expected salary range for this role is$127,332.00 -$159,165.00per year The above represents the expectedsalaryrange for this job requisition. Ultimately, in determining yourpay, we may also consider your experience, and other job-related factors.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.