Technical Program Delivery Manager Jobs in Santa Rosa, CA

Description

COMPANY DESCRIPTION

EDMO is a thriving educational nonprofit that has been inspiring and empowering young minds since 2004. With a dedicated team of 30+ passionate full-time professionals and 400+ summer and school year staff, we have grown into a leading provider of out-of-school program providers.

Our award-winning summer camps and after-school programs have reached hundreds of thousands of children, making a significant impact in their lives. Over the years, EDMO has gained recognition for its innovative approach to STEAM (Science, Technology, Engineering, Arts, and Math) and SEL (Social and Emotional Learning) education, as well as its commitment to making learning engaging and accessible to all.

EDMO's growth trajectory has been impressive, with expansion into multiple regions and over 200 partnerships with school districts in Northern California. Our organization's commitment to quality programming and equitable access has been acknowledged through various accolades, including:

• Recipient of the 2020 NSLA Excellence in Summer Learning Award
• Voted "Best of the Bay" for 15 consecutive years
• Featured on CNN, ABC, TODAY, Common Sense Media, Wall Street Journal, NPR Forum, and more!

With a strong foundation and a clear vision for the future, EDMO continues to make a positive difference in the lives of children and communities. We envision a more connected world where all people feel confident on their journey toward self-discovery and cultivate a deep sense of responsibility. Join our team and be part of an organization that is providing every child with the opportunity to cultivate curiosity, courage, and kindness!

Position Overview:

The Program Manager is responsible for overseeing all aspects of their assigned comprehensive after-school program. This includes pre-season training, in-season program management, staff coaching and management, and interactions with students and parents. The Program Manager ensures the smooth operation of daily program activities, which include snack time, outdoor play, homework help, and SEL (Social-Emotional Learning) and STEAM (Science, Technology, Engineering, Arts, Mathematics) activities. Exact parameters and daily schedules vary by partnership/site and the Program Manager is accountable for catering tools and information from the larger company to the specifics of their partnership/site. This is an on site role.

Key Responsibilities:

• Maintains a positive relationship all key contacts of the Partnership.
• Has healthy and positive relationships with all site staff including Principals, Office Staff, Teachers and Custodians.
• Meets regularly with any relevant site staff to ensure smooth collaboration between the EDMO program and host site and adheres to any and all site specifications.
• Manages site budget and ensures all line items are within agreed upon budget. Creates bi-weekly touchpoints to reconcile actuals with agreed upon budget. This includes flex budget (site specific supplies), all payroll expenses and when applicable staff appreciation and professional development.
• Ensures payroll is on budget based on the agreements between EDMO and District Partners. Oversees payroll and ensures timesheets are accurate and overtime is under budget.
• Manages, directs, and coordinates the programs for assigned location(s). Leads accountability for the site for which they are the Program Manager.
• Leads and supervises small and large employee teams, recognizes potential issues and applies problem solving methods as needed.
• Able to observe student behavior, assess its appropriateness and apply appropriate behavior management techniques, positive redirection, or appropriate corrective action as necessary to support students in making positive behavior choices, while collaborating with the Program Culture Manager when needed.
• Collaborates with the Recruiting team to recruit, hire, and train effective program staff, capable of managing and leading a classroom and ensuring that staff are delivering EDMO's comprehensive after-school curriculum.
• Maintains ongoing, supportive coaching, progressive counseling and goal setting for program staff.
• Conducts performance reviews and evaluations for program staff.
• Implements all EDMO's program policies and procedures. Closely follow all training guides, tools and written policies and be the expert on where to find answers from the provided tools when needed.
• Plans and implements program activities for "Community Week" that are culturally relevant, developmentally appropriate and consistent with EDMO values and submits plans within deadlines to the Program Culture Manager.
• Adheres to program standards including safety and cleanliness. In addition, ensures the safety and well-being of all staff, children, and parents, fostering a positive program environment.
• Leads all site staff meetings and training, including regular refreshers and safety demonstrations.
• Trains, coaches and manages a team of Instructors (and a Site Assistant, if applicable).
• Participates in all program training, professional development, and in-season meetings.
• Provides exceptional customer service by anticipating and addressing any issues involving children, staff, partners, site staff or parents.
• Communicates with parents as needed to keep them informed about their child's experiences in the program.
• Manages site inventory, ensuring that all necessary materials are requested, received, and organized.
• Exemplifies the EDMO Method by demonstrating and promoting the SEL skills of Self-Awareness, Problem-Solving, Advocacy, Collaboration, and Empathy.
• Completes all assigned tasks and maintains all assigned deadlines.
• Performs all other duties as assigned to support the success and continuous improvement of the program.

Requirements

Knowledge, Skills, and Abilities:

• Passion and experience working with children.
• Experience working with youth of all ages.
• Previous involvement or experience in an after-school environment, either as staff or as a participant.
• Proven experience in hiring, coaching and managing a team of employees.
• Experience building and maintaining relationships with key stakeholders.
• Ability to work effectively with a diverse team.
• High sense of responsibility and dependability.
• Strong communication skills, especially in interactions with parents and via computer (emails, slack to other EDMO staff, etc).
• Skilled in problem-solving, multi-tasking, creativity, and flexibility.
• Experience in facilitating groups of children and proven classroom management.
• A large supply of costumes and/or a plethora of skits and songs is a plus!

Education Requirements:

Candidates must meet one of the following criteria:

• Bachelor's degree in education or a related field
• Completion of 48 college units
• Ability to take and pass the EDMO Instructional Exam

Additionally:

• CPR/First Aid Certification is required by the start date. The certification must include an in-person CPR component. If you are not already certified, some compensation will be provided to help obtain the certification.

Physical Requirements:

Physical Abilities And Working Conditions:

The physical abilities, working conditions and other conditions of employment listed in this document are representative of, but are not intended to provide an exhaustive list of the requirements for positions in this classification. In the event of an emergency or situation requiring guidance from Federal, State, or local or school district authorities, the requirements of this position may change temporarily or for the school year to best serve the needs of our students.

• Vision: Ability to read small print and view a computer screen for prolonged periods.
• Hearing: Ability to tolerate exposure to noisy conditions.
• Speech: Ability to be understood in face-to-face communications, to speak with a level of proficiency and volume to be understood over a telephone or computer.
• Upper Body Mobility: Ability to use hands to grasp, and manipulate small objects; manipulate fingers, twist and bend at wrist and elbow; extend arms to reach outward and upward; use hands and arms to lift objects; turn, raise, and lower head.
• Strength: Ability to lift, push, pull and/or carry objects which weigh up to 50 pounds on a frequent basis. Incumbents may be required to to move bins of supplies off of delivery trucks and into needed classrooms/spaces or to physically restrain parties involved in a conflict.
• Environmental Requirements: Ability to encounter constant work interruptions; work cooperatively with others; work independently; work indoors and outdoors.
• Mental Requirements: Ability to read, write, understand, interpret and apply information at a moderately complex level essential for successful job performance; math skills at a high school proficiency level; judgment and the ability to process information quickly; learn quickly and follow verbal procedures and standards; give verbal instruction; rank tasks in order of importance; copy, compare, compile and coordinate information and records. Understand how to manage stress

EDMO OFFERS:

Workplace Culture and Environment:

• An inclusive, supportive, and growth-oriented workplace.
• A diverse workforce fostering a collaborative, people-oriented culture.

Employee Benefits:

• New hire welcome package/gift.
• Health Benefits: Medical, Dental, Vision, Life AD&D.
• Paid Time Off.
• Holiday Pay: 13 Federal Holidays + winter holidays (TBD closure days in December - January) - subject to specific site/school schedules.
• After one year and 1000 hours of service, 401k with matching (immediate vesting when contributions begin).
• Pretax Health and dependent care flex plans.
• Employee Assistance Programs (EAPs), including employee discounts on wellness and pet insurance.

Professional Development:

• Learning and development opportunities through LinkedIn Learning.

COMPENSATION:

This is a Full time, regular exempt position. The salary is $70,304 annually and will be commensurate with experience and location.

EDMO is an equal opportunity employer that is committed to diversity, equity inclusion, and belonging in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. EDMO makes hiring decisions based solely on qualifications, merit, business needs at the time, and organizational value fit.