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Technical Phone Support Full Time information

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How much do technical phone support full time jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for technical phone support full time in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Technical Phone Support Full Time vs Technical Customer Service Representative?

AspectTechnical Phone Support Full TimeTechnical Customer Service Representative
CredentialsTypically requires technical certifications or knowledgeOften requires customer service or basic technical knowledge
Work EnvironmentCall centers, remote support, technical departmentsCall centers, retail, or online support roles
Industry UsageIT, telecom, software companiesIT, retail, service industries
Job FocusDiagnosing and resolving technical issuesHandling customer inquiries and basic troubleshooting

Technical Phone Support Full Time roles focus on resolving technical issues with specialized knowledge, often requiring certifications. Technical Customer Service Representatives handle customer inquiries, emphasizing communication skills. While both roles involve phone support, the technical support position is more technically oriented, whereas customer service roles focus on customer satisfaction and basic troubleshooting.

What cities are hiring for Technical Phone Support Full Time jobs? Cities with the most Technical Phone Support Full Time job openings:
What are the most commonly searched types of Technical Phone Support jobs? The most popular types of Technical Phone Support jobs are:
What states have the most Technical Phone Support Full Time jobs? States with the most job openings for Technical Phone Support Full Time jobs include:
Technical Phone Support Full Time jobs near you
IT Support Technical Lead - Onsite

IT Support Technical Lead - Onsite

Eaglepicher Technologies

Joplin, MO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Overview
ABOUT EAGLEPICHER
EaglePicher Technologies is driving the electrification of defense, aviation and space. We provide the broadest range of battery systems in the world for the most demanding applications. We develop leading-edge products that make drones fly higher, undersea vessels run longer, aircraft fly farther, rockets launch safely and satellites operate longer. With our cutting-edge research and manufacturing, we continue to set new standards in the industry. For 100 years, we have provided mission-critical power solutions to the defense, aviation and space markets. EaglePicher provides custom battery assemblies, battery management systems, pyrotechnic devices and other power solutions.
Our employees are passionate, dedicated and empowered to realize our vision. We strive for the right mix of people with diverse backgrounds personalities and perspectives, and to ensure this works, we create an inclusive work environment that places a premium on communication and collaboration. At EaglePicher, we will give you the opportunity to harness all that is within you with access to the latest tools, information and training.
EaglePicher is headquartered in Joplin, MO with manufacturing and research and development facilities in Joplin, MO, Seneca, MO, Pittsburg, KS, and Southbridge, MA.
For more information visit www.eaglepicher.com
ABOUT THE POSITION
Serve as an escalation point and deliver technical assistance to team members and end users, both local and remote. Answer questions and resolve computer problems in person, via telephone, or electronically. Aids in the use of computer hardware and software including printing. Provides answers to team members and end users by identifying problems, researching answers, and guiding end users through corrective steps.
Responsibilities
  • Provide Help Desk support for end-user and PC issues and requests.
  • Serves as a point of escalation for team members, the department, and end users.
  • Facilitate training of new team members on procedures and tools used for their role.
  • Assist with vetting and interviewing potential candidates for open System Support positions.
  • Leads small team projects & support large department and business projects.
  • Assist in procuring hardware and software.
  • Aid in the development in documentation and procedures for the System Support team.
  • Complete tasks such as hardware inventory, shipping, testing, etc.
  • Works independently or as a team member on new applications, processes, or projects.
  • Able to work and make decisions under minimal supervision.
  • Applies thorough understanding and broad application of technical principles, theories, and concepts.
  • All other duties as assigned.

Additional Training Requirements
A+ and/or ITIL Certification
Qualifications
  • Bachelor's Degree in Business or Information Technology Preferred.
  • 5 to 9 years of general technical support experience and 1 to 3 years of leadership experience or an equivalent combination of both.
  • Advanced working knowledge of Windows Active Directory, Windows OS, Mac OS and VPN.
  • Experience with Microsoft 365, VOIP, networked printers, laptops, and workstations.
  • Aptitude for following established procedures while working independently.
  • Capable of working independently or in a group
  • Experience troubleshooting and documenting Software and Hardware issues including mobile devices.
  • Proficiency for communicating effectively both orally and in writing, in person and by telephone.
  • Ability to deliver training to end users, whose technical skills may range from beginner to expert.
  • Knack for immediate self-education in use of new systems and software applications.
  • Strong customer service skills and technical phone support experience
  • An understanding of the impact of technology on remotely located end users.
  • U.S. Persons

PERKS OF BEING AN EAGLEPICHER EMPLOYEE
Some of the great things about being an EaglePicher employee include:
  • Medical, dental, vision, life, and disability insurance;
  • 10 paid holidays and PTO;
  • Matching 401K;
  • Annual Profit Sharing;
  • Tuition reimbursement;
  • Dependent scholarship programs.

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