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Technical Phone Support Full Time Jobs (NOW HIRING)

Walter Tools

Technical Support Specialist

Greer, SC

The Technical Support Specialist manages and supports the Walter Technical phone line and email requests by supplying product recommendations and solutions as well as helping provide solutions to ...

Walter

Technical Support Specialist

Greer, SC · On-site

The Technical Support Specialist manages and supports the Walter Technical phone line and email requests by supplying product recommendations and solutions as well as helping provide solutions to ...

Siemens

Technical Support Specialist

Harleysville, PA · On-site

$61K - $105K/yr

Experience providing detailed information over the phone in a prior technical support role with the ability to provide a moderate level of technical phone support to both internal and external ...

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Technical Phone Support Full Time information

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How much do technical phone support full time jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for technical phone support full time in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Technical Phone Support Full Time vs Technical Customer Service Representative?

AspectTechnical Phone Support Full TimeTechnical Customer Service Representative
CredentialsTypically requires technical certifications or knowledgeOften requires customer service or basic technical knowledge
Work EnvironmentCall centers, remote support, technical departmentsCall centers, retail, or online support roles
Industry UsageIT, telecom, software companiesIT, retail, service industries
Job FocusDiagnosing and resolving technical issuesHandling customer inquiries and basic troubleshooting

Technical Phone Support Full Time roles focus on resolving technical issues with specialized knowledge, often requiring certifications. Technical Customer Service Representatives handle customer inquiries, emphasizing communication skills. While both roles involve phone support, the technical support position is more technically oriented, whereas customer service roles focus on customer satisfaction and basic troubleshooting.

What cities are hiring for Technical Phone Support Full Time jobs? Cities with the most Technical Phone Support Full Time job openings:
What are the most commonly searched types of Technical Phone Support jobs? The most popular types of Technical Phone Support jobs are:
What states have the most Technical Phone Support Full Time jobs? States with the most job openings for Technical Phone Support Full Time jobs include:
Technical Phone Support Full Time jobs near you

Technical Service Representative

Taylor Commercial Foodservice LLC

Rockton, IL • On-site

$60K - $67K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 5 days ago

Job description

Job Type
Full-time
Description
Why Choose Us?
Taylor Company, an Equal Opportunity Employer, is a dynamic global organization with a rich history of pioneering innovation and operating at the leading edge of manufacturing commercial foodservice equipment. Founded in 1926 and headquartered in Rockton, Illinois, the organization operates through distributorships in 125+ countries world-wide, providing business solutions for major foodservice operations. Taylor Company is a division of Middleby Corporation.
Be a part of the team that is a leader in the food service industry. Free ice cream every day might be enticing but Taylor company is much more than ice cream! Taylor Company encourages employees to be the best they can be. Our business offers our employees the tools to learn and advance in their careers. With on site training and succession plans, Taylor sets up employees for success.
Competitive salary with bonus opportunity, plus full benefits package including medical, dental, and vision insurance; Short Term and Long Term Disability, tuition reimbursement, parental leave, 401k match, and other optional benefit coverages.
Position Overview
The Technical Service Representative provides technical phone support to Taylor distributors, customers, and internal colleagues for all Taylor equipment, including freezers, grills, and RAM systems. This role requires strong communication skills, mechanical aptitude, and the ability to troubleshoot electrical and refrigeration systems while delivering a high level of customer service.
Key Responsibilities
  • Provide professional, accurate technical phone support for Taylor equipment, including troubleshooting and service guidance.
  • Demonstrate proper phone etiquette with effective listening skills and clear verbal and written communication.
  • Interpret service manuals, schematics, and wiring diagrams to diagnose electrical and refrigeration-related issues.
  • Utilize basic knowledge of electronics, standard test instruments, and hand tools to support troubleshooting efforts.
  • Identify recurring service issues, capture detailed information, and communicate findings internally to support root cause analysis and corrective actions.
  • Work effectively with customers, distributors, and colleagues in challenging or high-pressure situations, using appropriate techniques
  • Apply knowledge of commonly used concepts, practices, and procedures within the field service environment.
  • Use Windows-based software applications and related computer systems to document and support service activities.
  • Participate in limited travel, including ride-alongs, to gain field experience and support service initiatives as needed.
  • Perform other duties as assigned.

Requirements
Qualifications
Mechanical aptitude with the ability to troubleshoot electrical and refrigeration systems.
Basic working knowledge of electronics and standard diagnostic tools.
Strong interpersonal and communication skills, both verbal and written.
Ability to manage conflict professionally and maintain a customer-focused approach.
Familiarity with field service operations and service support processes.
Preferred experience or technical expertise in the operational and functional aspects of Taylor or foodservice equipment.
Salary Description
60,000-67,500

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