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Technical Operations Manager Jobs in Illinois (NOW HIRING)

Green Plains, Inc.

Operations Manager

Madison, IL · On-site

You will also maintain technical skills and knowledge of state-of-the-art level while continuing to develop people management skills. As the Operations Manager, you will possess solid skills in ...

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Technical Operations Manager information

See Illinois salary details

$34.4K

$88.5K

$140K

How much do technical operations manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for technical operations manager in Illinois is $88,455.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,800.00 and $108,000.00 per year, depending on experience, location, and employer.

What does a technical operations manager do?

A Technical Operations Manager oversees the daily operations of an organization's technical teams, ensuring systems and infrastructure run smoothly and efficiently. They coordinate between departments, manage technical staff, and implement processes to improve service delivery. Their responsibilities often include troubleshooting issues, optimizing workflows, and supporting project execution. The role requires strong leadership, technical expertise, and the ability to solve complex problems quickly.

What are the key skills and qualifications needed to thrive as a technical operations manager?

To thrive as a Technical Operations Manager, you need strong leadership, project management expertise, and a solid background in IT systems or engineering, often supported by a relevant degree. Familiarity with tools like ITSM platforms, network monitoring solutions, and certifications such as ITIL or PMP are typically advantageous. Outstanding problem-solving, communication, and team-coordination skills help you excel in guiding teams and managing cross-functional projects. These capabilities are crucial for ensuring efficient technical operations, minimizing downtime, and driving continuous improvement in fast-paced environments.

What are some common challenges faced by technical operations managers and how can they be addressed?

Technical Operations Managers often encounter challenges such as balancing resource allocation, managing cross-functional teams, and ensuring system uptime. Navigating shifting project priorities while maintaining operational efficiency requires strong communication and problem-solving skills. Building robust processes, fostering collaboration between technical and non-technical teams, and proactively identifying potential bottlenecks can help mitigate these challenges. Regular training and clear documentation also support smoother operations and team alignment.

What is the difference between Technical Operations Manager vs Network Operations Center (NOC) Technician?

AspectTechnical Operations ManagerNetwork Operations Center (NOC) Technician
CredentialsBachelor's in IT, Engineering, or related field; certifications like ITIL, PMPAssociate's or Bachelor's in IT or Networking; certifications like CompTIA Network+, Cisco CCNA
Work EnvironmentOversees teams, manages projects, strategic planningMonitors network systems, troubleshoots issues, performs maintenance
Employer & IndustryTech companies, service providers, large enterprisesTelecom, internet service providers, data centers

The Technical Operations Manager focuses on overseeing technical teams and strategic operations, while the Network Operations Center Technician handles day-to-day network monitoring and troubleshooting. Both roles are essential in tech environments but differ in scope and responsibilities.

Is a technical operations manager a high paying job?

A technical operations manager typically earns a competitive salary that reflects their experience, technical skills, and industry. Salaries can vary based on location, company size, and certifications, but it is generally considered a well-paying role within the technology and operations sectors.

What are the most commonly searched types of Technical Operations jobs in Illinois?

The most popular types of Technical Operations jobs in Illinois are:

What are popular job titles related to Technical Operations Manager jobs in Illinois?

For Technical Operations Manager jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Technical Operations Manager jobs in Illinois look for?

The top searched job categories for Technical Operations Manager jobs in Illinois are:

What cities in Illinois are hiring for Technical Operations Manager jobs?

Cities in Illinois with the most Technical Operations Manager job openings:

Technical Operations Manager jobs near you
Infographic showing various Technical Operations Manager job openings in Illinois as of August 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $88,455 per year, or $42.5 per hour.

Technical Operations Manager, FTTP Pavlov Media

Champaign, IL • On-site

Pavlov Media, Inc.
IT Services • 201 - 500 employees
Learn more about Pavlov Media, Inc.external

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Key responsibilities

  • Act as the primary advocate for customers, ensuring their needs are met and issues are resolved promptly.

  • Own the end-to-end customer experience, including onboarding, service delivery, and ongoing support.

  • Coordinate across and within teams to ensure timely resolution of escalations.

Pavlov Media rating

7.7

Company rating: 7.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Technical Operations Manager, FTTP Job Description

Pavlov Media is seeking a Technical Operations Manager to champion the customer experience and ensure seamless service delivery within an assigned territory or region. This role will serve as the primary point of escalation and ownership for customers, managing technical, administrative, and field service functions to deliver exceptional outcomes, proactively assist our customers and increase retention.

Duties / Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

  • Act as the primary advocate for customers, ensuring their needs are met and issues are resolved promptly.
  • Own the end-to-end customer experience, including onboarding, service delivery, and ongoing support.
  • Proactively identify opportunities to improve customer satisfaction and retention.
  • Coordinate across and within teams (technical support, field services, account management) to ensure timely resolution of escalations.
  • Monitor service performance and implement corrective actions when necessary.
  • Provide regular updates and reporting to leadership on service status and improvement initiatives.
  • Available to support team during some evenings, weekends, and occasional holidays.
Required Qualifications
  • Strong background in customer success, account management, or operations.
  • Excellent communication and problem-solving skills.
  • Ability to manage multiple priorities and work cross-functionally.
  • Experience in telecom, networking, or technology services preferred but not required.
  • Proven ability to build trust and maintain long-term customer relationships.
Desired Qualifications
  • Familiarity with CRM systems, service platforms, and tools like Odoo or CDG Elements a plus.
  • Technical aptitude in networking or fiber optics a plus.
  • Strong understanding of customer success frameworks and lifecycle management.
  • Experience with data analysis tools (PowerBI, Tableau, etc.).
  • Previous management experience preferred but not required.
Physical Requirements
  • Long periods of sitting.
  • Ability to lift 10 pounds.
  • Some travel required; 10% ability to travel via commercial air/driving.
Compensation & Benefits

The salary range for this position is: 65,000-95,000.

Actual base pay for this job will depend on the candidate’s primary work location and other factors, such as relevant skills and experience. Pavlov Media is committed to complying with the Equal Pay Act and places a strong emphasis on internal equity when determining compensation. Final pay will be determined based on the candidate’s skills, experience, and alignment with our internal equity standards, ensuring fairness and consistency across the organization. The salary banding for this role also allows room for growth, with opportunities for pay increases within the band based on performance and contributions.

Compensation is one part of the total rewards package at Pavlov Media. We also offer the following benefits to support the well-being of our employees:

  • 15 company paid holidays
  • 3 weeks PTO
  • Medical, Dental, Vision starting day one
  • 401K with company match
  • Health and Flexible Savings Account
  • Life and AD&D, Spousal Life, Child Life Insurance Plans
  • Educational and professional reimbursement
  • Short- and long-term disability benefits.

Pavlov Media is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application process, read more about requesting accommodation.

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