Technical Infrastructure Program Manager Jobs in Commerce, MI

       Initial Communication & Issue Resolution:

o    Serve as the first point of contact for any business-related issues, ensuring prompt and effective resolution.

o    Function as a liaison between customers and internal teams, facilitating clear and timely communication.

        Coordination with Headquarters (HQ):

o    Work closely with HQ to monitor and resolve issues, ensuring alignment with company policies and procedures.

o    Provide regular updates to HQ on project status, customer feedback, and potential challenges.

        Customer Requirement Analysis & Solution Provision:

o    Clarify customer requirements through detailed discussions and documentation.

o    Provide tailored solutions to address both business and engineering-related challenges.

        Customer Support & Engineering Collaboration:

o    Assist customers in resolving technical and operational issues, ensuring smooth project execution.

o    Collaborate with engineering teams to develop and implement effective solutions.

        Program Leadership & Ownership

o    Own and manage assigned programs across the full product lifecycle, including program award, development, supplier selection, launch, series production, post-production performances and lessons learned, in alignment with the LGD product delivery process lead and coordinate multi-disciplinary, cross functional teams to achieve program objectives related to timing, quality and customer satisfaction.

o    Establish, maintain, and monitor top-level programs plans, including customer milestones, internal deliverables, and resource requirements.

        Customer & Stakeholder interface:

o    Serve as the primary point of contact for customers on assigned programs, leading all programrelated communications.

o    Build strong customer relationships and represent with professionalism, accountability, and transparency.

o    Participate in lessonslearned analyses for both awarded and lost business opportunities.

        Meeting Coordination & Facilitation:

o    Arrange and facilitate meetings for design, innovative technology promotion, process, and business discussions between LG Display and customers.

o    Ensure all stakeholders are aligned on project goals, timelines, and deliverables.

        Program Execution & Performance:

o    Deliver business results that meet or exceed LGD expectations for awarded programs, with clear accountability for timing, quality performance.

o    Regularly communicate program status, risks, and mitigation plans to internal teams and management steering committees.

o    Coordinate and monitor program documentation, schedules, technical performance (including tooling, and capacity), quality deliverables, and production readiness.

o    Proactively manage risks, implement countermeasures, and escalate issues when required.

        Change, Risk & Production Management:

o    Lead the global Change Management process, ensuring alignment to design, specifications, cost, and timing commitments.

o    Manage the Series Production phase, including claims management, change execution, continuous improvement initiatives, ECR/APQP change/validation change activities, and ongoing commercial negotiations.

o    Ensure sufficient resources are planned and allocated to support quality, timing, safety, and security objectives.

        Compliance, Quality & Safety:

o    Ensure programs are executed in accordance with Supplier Quality Management System (SQMS) requirements.

o    Ensure compliance with applicable automotive standards and customerspecific requirements, including IATF 16949, Automotive SPICE, ISO 17025.

o    Maintain working knowledge of APQP and regulations and ensure all program activities are performed in a safe manner.

        Business Travel & Customer Support:

o    Conduct business trips to manufacturing sites or HQ to support customer visits and project reviews.

o    Function as a key representative during customer visits, ensuring a positive and productive experience.

Requirements

       Education & Experience:

o    Bachelor's degree required, or equivalent experience (three additional years of relevant technical experience in degree). A technical or engineering degree is strongly preferred.

o    Minimum of 5 years of project and/or program management experience within the automotive industry, with a demonstrated record of successful program execution.

o    Proven ability to lead crossfunctional teams and manage complex programs across multiple phases of the product lifecycle.

o    Experience coaching or developing project and/or program managers is preferred.

o    Project Management certification is preferred.

o    Prior experience in a Program manager or Design release engineer environment is a plus.

       Language Proficiency:

o    Bilingual in Korean and English preferred.

o    Ability to communicate effectively with global clients and internal teams.

       Technical Skills:

o    Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

o    Familiarity with project management tools and software.

o    Solid understanding of automotive product development processes and crossfunctional engineering practices.

o    Strong communication, leadership, and stakeholdermanagement skills, with the ability to drive results in a global environment.

       Confidentiality & Information Management:

o    Ability to manage sensitive and confidential information appropriately, ensuring data security and compliance.

Benefits

Heath, Dental and Vision and Life Insurance covered at 100% for employees

401(K) plan with company match

Paid Vacation/Sick

Lunch provided