ZipRecruiter

Log In

1

Technical Help Desk Agents Jobs (NOW HIRING)

Prescient Edge

Help Desk Lead

Miami, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... The contractor shall provide technical support for CAC authentication, Single Sign-On (SSO), Multi ...

Omniscius Consulting

Help Desk Technician

Orlando, FL · On-site

$18.75 - $25.25/hr

Meet established service level metrics for call response, technical support, and customer service ... Assign Trusted Agents (TA's) responsible for issuing alternate tokens to HQ personnel when required

Marriott Syracuse Downtown

Front Desk Agents

Syracuse, NY · On-site

$14 - $17.75/hr

Front Desk Agent The amazing Marriott Syracuse Downtown is seeking Front Desk Agents for this ... You can communicate well with guests and are willing to "pitch-in" and help co-workers with their ...

NYU Langone Health

Finance Help Desk Liaison

Manhattan, NY

$22.50 - $30.75/hr

Promote team environment through positive attitude, support and coaching to other help desk agents ... technical ability and an orientation towards problem resolution and servicing Preferred ...

NYULMC

Finance Help Desk Liaison

Bethpage, NY · On-site

$21 - $28.75/hr

Promote team environment through positive attitude, support and coaching to other help desk agents ... technical ability and an orientation towards problem resolution and servicing Preferred ...

NYU Langone Health

Finance Help Desk Liaison

Bethpage, NY · On-site

$21 - $28.75/hr

Promote team environment through positive attitude, support and coaching to other help desk agents ... technical ability and an orientation towards problem resolution and servicing Preferred ...

VSolvit

HELP DESK TECHNICIAN

Ventura, CA · On-site

$24 - $26/hr

Technical customer service to employees is a major part of this position and requiring a self ... Provide help-desk support and resolve problems to the satisfactory expectations * Modify ...

Chronos Operations, LLC

Provide real-time supervisory oversight of Helpdesk Tier I, II and ACE agents during assigned shift ... Strong written and verbal communication skills for technical documentation and stakeholder ...

Chenega Corporation

Help Desk Supervisor

Orlando, FL

... technical accuracy, and adherence to standard operating procedures. * Ensure compliance with all ... Serve as on-shift liaison between Helpdesk agents and TSD leadership. * Participate in major ...

Chenega MIOS

Help Desk Supervisor

San Antonio, TX · On-site

Provide real-time supervisory oversight of Helpdesk Tier I, II and ACE agents during assigned shift ... Strong written and verbal communication skills for technical documentation and stakeholder ...

previous page

Showing results 41-60

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsTechnical Help Desk Agents Jobs

Technical Help Desk Agents information

See salary details

$13

$19

$27

How much do technical help desk agents jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for technical help desk agents in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are popular job titles related to Technical Help Desk Agents jobs?

For Technical Help Desk Agents jobs, the most frequently searched job titles are:

Infographic showing various Technical Help Desk Agents job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 56% Full Time, 4% Part Time, 3% Temporary, 34% Contract, and 2% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,985 per year, or $19.7 per hour.

Help Desk Lead

Miami, FL • On-site

Prescient Edge
Guided Missile and Space Vehicle Manufacturing • 51 - 200 employees
Learn more about Prescient Edgeexternal

Other

Medical, Dental, Vision, Retirement

Re-posted 16 days ago

Job description

Job Title
Help Desk Lead
Location
Doral, FL 33122 US (Primary)
Category
Intelligence
Job Type
Full-Time
Career Level
Staff
Education
Bachelor's Degree
Travel
Security Clearance Required
TS/SCI
Job Description
Prescient Edge is seeking a Help Desk Lead to support a Federal Government client.
Please note that the availability of this position is contingent upon contract award.
Benefits:
At Prescient Edge, we believe that acting with integrity and serving our employees is the key to everyone's success. To that end, we provide employees with a best-in-class benefits package that includes:

  • A competitive salary with performance bonus opportunities.
  • Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.
  • A substantial retirement plan with no vesting schedule.
  • Career development opportunities, including on-the-job training, tuition reimbursement, and networking.
  • A positive work environment where employees are respected, supported, and engaged.
Description:
  • The contractor shall manage global authentication support operations, ensuring efficient troubleshooting of user access issues related to IAM, security policies, and cloud authentication systems.
  • The contractor shall develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures.
  • The contractor shall coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting.
  • The contractor shall provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies.
  • The contractor shall submit the Help Desk Performance & Support Metrics Report, detailing ticket resolution rates, user support trends, and SLA adherence.
Job Requirements
Experience:
  • Proposed personnel possess the knowledge and capability to lead and manage a technical help desk team, ensuring high quality IT support services for cloud-based and on premises environments.
  • Personnel must be proficient in ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).
  • Strong customer service, team leadership, and incident resolution skills are required.
  • Personnel must have demonstrated experience in managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance. Experience with remote desktop management, enterprise device provisioning, and IT asset tracking is required.
Education:
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or five (5) years of equivalent experience in IT service management.
  • Desirable but not required certifications include ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA A+.
Security clearance:
  • Active TS/SCI clearance.
Location:
  • Doral, Florida. (USSOUTHCOM Headquarters)

Prescient Edge is a Veteran-Owned Small Business (VOSB) founded as a counterintelligence (CI) and Human Intelligence (HUMINT) company in 2008. We are a global operations and solutions integrator delivering full-spectrum intelligence analysis support, training, security, and RD&E support solutions to the Department of Defense and throughout the intelligence community. Prescient Edge is an Equal Opportunity Employer (EEO). All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic that is protected by law. We strive to foster equity and inclusion throughout our organization because we believe that diversity of thought is critical for creating a safe and engaging work environment while also enabling the organization's success.
Prescient Edge logo

About Prescient Edge

Sourced by ZipRecruiter

Prescient Edge is a prominent name in the global security industry, based out of McLean, VA, US. Established with the primary mission of harnessing science and technology for safety and security purposes, the company specializes in providing a wide range of products and services. This includes research and development, consulting, global operations support, intelligence evaluation, and advanced data solutions. These offerings make Prescient Edge an integral factor in national defense and commercial innovations.

Industry

Guided missile and space vehicle manufacturing

Company size

51 - 200 Employees

Headquarters location

McLean, VA, US

Year founded

2008

Social media

FacebookTwitter

View All Prescient Edge Jobs

Apply