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It Help Desk Agent Jobs (NOW HIRING)

Adecco

IT Help Desk Agent

Plano, TX

$20 - $920/hr

If IT Help Desk Agent sounds like something you would be interested in, and you meet the qualifications listed below, apply now! Responsibilities for IT Help Desk Agent include but are not limited to ...

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI · On-site

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided required * Associate degree or higher * Help Desk ...

Purposelink Recruitment

IT Help Desk

Ann Arbor, MI · On-site

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided r equired * Associate degree or higher * Help ...

Amrize

IT Help Desk

Franklin, IN · On-site

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is ...

Amrize

IT Help Desk

Franklin, IN · On-site

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is ...

Tactacam

IT Help Desk Technician

Billings, MT · On-site

We are seeking a motivated and detail-oriented IT Help Desk Technician to join our growing team at Tactacam! In this role, you will be a key member of our exceptional IT Help Desk team, supporting ...

Safgard

IT Help Desk Technician

Greensboro, NC · On-site

$21/hr

IT Help Desk Technician Greensboro, NC | Full-Time | Information Technology | Saf-Gard Safety Shoe Company About the Role If you're looking for a career that combines customer service, problem ...

CFS

IT Help Desk Administrator

River Forest, IL · On-site

IT Help Desk Administrator l No Sponsorship Available Job Details - IT Help Desk Administrator Compensation: $60,000 - $70,000 Bonus: Discretionary Work Environment: Onsite Headquarters: Greater ...

New

Fox Motors

IT Help Desk

Grand Rapids, MI · On-site

The IT Help Desk role is to ensure proper computer operations so that end users can accomplish ... Build rapport and elicit problem details from help desk customers.Prioritize and schedule problems.

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:

US Tech Solutions

IT Help Desk Support

Woodland, CA · On-site

Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...

mendocinofarms

IT HELP DESK TECHNICIAN

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA Status: Non Exempt Compensation: $50,000 - $68,000 per year Summary: At Mendocino Farms, we don't ...

Tactacam

IT Help Desk Technician

Billings, MT · On-site

We are seeking a motivated and detail-oriented IT Help Desk Technician to join our growing team at Tactacam! In this role, you will be a key member of our exceptional IT Help Desk team, supporting ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days Start Date: Early July Duration: C2H Compensation Range: $35-44/hr Benefits: Eligible for Health, Dental, Vision Visa Sponsorship: Not ...

Ensign Services

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $2 differential for hours worked at night. Location: This position is based at our Service ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date: Early July Duration: Contract to Hire Compensation Range: $35-44/hr W2 Benefits: Eligible for Health ...

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It Help Desk Agent information

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How much do it help desk agent jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for it help desk agent in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What does an IT Help Desk Agent do?

An IT Help Desk Agent provides technical support and assistance to users experiencing issues with computer systems, software, hardware, or networks. They troubleshoot problems, answer questions, and guide users in resolving technical difficulties, either remotely or in-person. Their goal is to ensure users can effectively use technology to perform their jobs, escalating more complex issues to specialized IT staff when necessary.

What are the key skills and qualifications needed to thrive as an IT Help Desk Agent?

To thrive as an IT Help Desk Agent, you need strong problem-solving abilities, foundational knowledge of computer systems and networks, and typically a degree or certification in IT or related fields. Familiarity with ticketing systems, remote support tools, and operating systems such as Windows or macOS is essential. Excellent communication skills, patience, and a customer-focused mindset help you stand out in this role. These capabilities ensure effective troubleshooting, high user satisfaction, and efficient resolution of technical issues.

What are some common challenges IT Help Desk Agents face when assisting users, and how can they effectively overcome them?

IT Help Desk Agents frequently encounter challenges such as troubleshooting diverse technical issues remotely, managing high ticket volumes, and communicating complex solutions to users with varying technical backgrounds. To overcome these challenges, agents benefit from strong problem-solving skills, patience, and clear communication abilities. Leveraging knowledge bases, following structured troubleshooting protocols, and practicing active listening can help ensure efficient resolution of user issues while maintaining a positive customer experience.

What is the difference between It Help Desk Agent vs Technical Support Specialist?

AspectIt Help Desk AgentTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (often similar)
Work EnvironmentHelp desk, call centers, remote supportOn-site or remote, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departmentsIT companies, tech support firms, corporate IT
Search & Comparison IntentUnderstanding roles, entry-level supportJob differences, responsibilities, career path

The It Help Desk Agent and Technical Support Specialist roles share similar certifications and work environments, often overlapping in entry-level IT support tasks. However, Help Desk Agents typically focus on initial customer contact and basic troubleshooting, while Technical Support Specialists handle more complex technical issues. Both roles are vital in IT support structures and often serve similar industries, making them common comparison points for job seekers.

Can I get into an IT Help Desk Agent with no experience?

Entry-level IT Help Desk Agent positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Candidates can improve their chances by obtaining certifications like CompTIA A+ and gaining familiarity with common tools such as ticketing systems and remote support software.

What cities are hiring for It Help Desk Agent jobs?

Cities with the most It Help Desk Agent job openings:

What states have the most It Help Desk Agent jobs?

States with the most job openings for It Help Desk Agent jobs include:

What are popular job titles related to It Help Desk Agent jobs?

For It Help Desk Agent jobs, the most frequently searched job titles are:

It Help Desk Agent jobs near you
Infographic showing various It Help Desk Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $40,985 per year, or $19.7 per hour.

IT Help Desk Agent

Plano, TX

Adecco
Recruiting and Staffing Services • 10K+ employees
Learn more about Adeccoexternal

$20 - $920/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Adecco is assisting a local client recruiting for IT Help Desk Agent opportunities in Plano TX 75024. This is an excellent opportunity to join an American diversified global insurer and the sixth-largest property and casualty insurer in the world. It ranks 71st on the Fortune 100 list of largest corporations in the United States based on 2020 revenue. If IT Help Desk Agent sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Responsibilities for IT Help Desk Agent include but are not limited to: 

·       Serve as the primary point of contact for technology-related support requests via phone, email, and web channels.

·       Document incidents, service requests, and resolutions within the incident tracking system.

·       Provide Level 1 technical support for low to medium complexity issues.

·       Troubleshoot and resolve problems involving network connectivity, email systems, operating systems, hardware, software, and business applications.

·       Diagnose technical issues through collaboration with users and team members.

·       Analyze, track, escalate, and accurately document technical incidents when necessary.

·       Assist users with application functionality, features, and usage questions.

·       Maintain and contribute to the technical knowledge base with relevant updates and solutions.

·       Follow established support processes, policies, and procedures while making sound business decisions within defined guidelines.

·       Identify process gaps and recommend improvements to enhance service delivery.

·       Perform additional duties and support tasks as assigned.

Candidates for IT Help Desk Agent must meet the following requirements to be considered: 

·       Strong customer service and user support skills.

·       Excellent written, verbal, and active listening communication abilities.

·       Effective problem-solving, troubleshooting, and decision-making skills.

·       Technical aptitude with proficiency in PC and desktop technologies.

·       Basic understanding of Windows operating systems.

·       Ability to learn new technologies and apply technical knowledge in a fast-paced environment.

·       Strong attention to detail and ability to follow established policies and procedures.

·       Self-motivated, organized, and capable of managing multiple priorities.

·       Reliable, adaptable, and flexible in meeting business needs.

·       Strong desire to learn and continuously develop technical skills.

What's in this IT Help Desk Agent position for you?

·       Pay: $ 20.00/hr-$ 20.00/hr on W2

·       Shift: Hybrid- Multiple shifts available between 6am- 9pm, All week- All shifts include 15 minute paid breaks and 1 unpaid 30 minute lunch.

·       Dedicated Onboarding Specialist & Recruiter Access to Adecco’s Aspire Academy with thousands of free upskilling courses.

This IT Help Desk Agent is being recruited by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this IT Help Desk Agent position and other opportunities in Plano TX 75024, apply today!


Pay Details: $20.00 to $920.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.