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Technical Help Desk Agents Jobs (NOW HIRING)

PC Network

Help Desk Analyst

Wayne, PA · On-site

$16 - $17/hr

... technical first contact support. The Help Desk agent will be required to clearly articulate ... The Help Desk Agents refer problems and issues to specialist groups when required and act as a ...

SOSi

Help Desk Lead

Doral, FL · On-site

Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies. * Submit the Help Desk Performance & Support Metrics Report ...

SOSi

Help Desk Lead

Doral, FL

Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies. * Submit the Help Desk Performance & Support Metrics Report ...

PC Network

Help Desk Analyst

Wayne, PA · On-site

$16 - $17/hr

... technical first contact support. The Help Desk agent will be required to clearly articulate ... The Help Desk Agents refer problems and issues to specialist groups when required and act as a ...

KeenLogic

Tier I Help Desk Analyst

Washington, DC · On-site

$23.25 - $31.50/hr

Tier I Help Desk Agents serve as the first point of contact for Senate end users. They provide frontline technical support for routine software, hardware, and connectivity issues, ensuring courteous ...

SOSi

Help Desk Lead

Doral, FL · On-site

Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies. * Submit the Help Desk Performance & Support Metrics Report ...

KeenLogic

Tier I Help Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

Tier I Help Desk Agents serve as the first point of contact for Senate end users. They provide frontline technical support for routine software, hardware, and connectivity issues, ensuring courteous ...

Harris County

Temporary Help Desk Agent

Houston, TX

$17/hr

Help Desk/ Call Center Agents support election operations by providing knowledgeable and reliable assistance to Harris County election workers as well as assisting the public. They are responsible ...

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site +1

Manage, mentor, and develop a team of 10-15 Tier 1 agents, promoting a positive and productive work ... Recommend changes to improve service delivery, workflows, and technical proficiency across the team.

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

Manage, mentor, and develop a team of 10-15 Tier 1 agents, promoting a positive and productive work ... Recommend changes to improve service delivery, workflows, and technical proficiency across the team.

SOS International LLC

Help Desk Lead

Miami, FL · On-site

Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies. * Submit the Help Desk Performance & Support Metrics Report ...

PCN

Be Seen First

Help Desk Analyst

Harrisburg, PA · Remote

$16 - $17/hr

... technical first contact support. The Help Desk agent will be required to clearly articulate ... The Help Desk Agents refer problems and issues to specialist groups when required and act as a ...

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

Prescient Edge

Help Desk Lead

Doral, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... The contractor shall provide technical support for CAC authentication, Single Sign-On (SSO), Multi ...

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Technical Help Desk Agents information

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How much do technical help desk agents jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for technical help desk agents in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are popular job titles related to Technical Help Desk Agents jobs?

For Technical Help Desk Agents jobs, the most frequently searched job titles are:

Infographic showing various Technical Help Desk Agents job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 56% Full Time, 4% Part Time, 3% Temporary, 34% Contract, and 2% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,985 per year, or $19.7 per hour.

Help Desk Analyst

Wayne, PA • On-site

PC Network
IT Services • 51 - 200 employees
Learn more about PC Networkexternal

$16 - $17/hr

Other

Medical, Dental, Retirement, PTO

Posted 4 days ago

Job description

Job Description: Help Desk Analyst Level I $16-$17.00/hr. DOE Full Time. Long term opportunity 3rd Shift Tues.-Sat. 11;00pm-7:30am This is a REMOTE opportunity PCN offers its employees competitive compensation and a market leading benefits package. PCN Employees can enroll in Major Medical, Dental, and 401(k) savings plans. PCN employees enjoy 120 hours of PTO each year (3 weeks) and six (6) paid US holidays and one (1) floating holiday. Summary PCN is seeking a Help Desk Level I Agent to support a client and the contractual service level in achievement of prompt response, high level customer service and technical first contact support. The Help Desk agent will be required to clearly articulate customer requirements and interface with a variety of the client's second level teams and third party service providers. Contacts to the Help Desk can be varied and complex requiring a high level of comprehension and interest in IT topics and interpersonal skills to assist diagnose and or resolve issues. The Help Desk Agents refer problems and issues to specialist groups when required and act as a Single Point of Contact for the customer through resolution. Duties and Requirements 1st Level telephone and other media contact support Strive for a high level of first contact resolution Respond to and resolve customer requests by providing fast, efficient and friendly customer service. Accurately document calls and incidents Manage time and workload to meet predetermined service levels Maintain data accuracy in our contact management system Assign incidents and requests to the correct support group Act as a single point of contact on incidents and problems logged Perform appropriate diagnostics to initiate problem management workflow process Provide clients with a reference number for their incident/request Become multi-skilled as workload changes occur within the Service Centre Champion, implement or support change Identify process efficiencies within the Service Centre and to take corrective action to implement change This position requires a successful drug screen and background check. To be considered for the position you must be eligible to work in the United States without sponsorship. We do not provide relocation assistance. Be a Part of the PCN Team Inquisitive. Honest. Collaborative. Our customers use these words to describe the PCN team. We understand that our employees are the foundation of our success now and in the future. Because of this, we encourage our team members to be individuals, supporting teamwork, entrepreneurism, and authenticity. We look for individuals who seek enriching experiences and challenges in their projects and career. Our philosophy of a successful employee includes making resources and tools readily available such as mentors and continuing education to facilitate long term success. Equal Employment Opportunity Policy Statement PC Network provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. PC Network complies with applicable laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. PC Network expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of PC Network employees to perform their job duties may result in discipline up to and including termination.

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