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Technical Communications Manager Jobs in Rochester, NY

VP Supply Corp

Technical Service Advisor

Rochester, NY · On-site

$80K - $90K/yr

Partner with sales, service, warranty, and product management teams to support customer success ... Excellent customer service and communication skills * Strong problem-solving and troubleshooting ...

GMM Pfaudler Ltd

Technical Sales Engineer

Rochester, NY · On-site

$65 - $80/hr

The Inside Technical Service Sales Engineer is responsible for actively driving and managing the ... Customer communications/support throughout the proposal stage, order stage and post‑order ...

GoNetspeed

Technical Support Representative

Rochester, NY · On-site

$20 - $25/hr

This person will directly report to the NOC Manager and will interface with the other work groups ... Excellent interpersonal, relationship, and communication skills (written and oral). Understanding ...

GoNetspeed

Technical Support Representative

Rochester, NY · On-site

$20 - $25/hr

This person will directly report to the NOC Manager and will interface with the other work groups ... Excellent interpersonal, relationship, and communication skills (written and oral). Understanding ...

D3 Engineering

Engineering Program Manager

Rochester, NY · On-site

$101.10 - $146.70/hr

Operations Manager, Product Design Services Pay Range: $101,100 - $146,700 annually Location ... Provide primary technical communication with project team and project stakeholders * Maintain ...

Pwc

Engineering Manager-Technical Product Owner

Rochester, NY · On-site

$164K - $170K/yr

... communication, and consistent service delivery across cross-functional engineering teams. As a ... As a Manager, you will leverage your leadership skills to mentor and develop junior staff ...

Avnet, Inc.

Technical Sales Engineer

Rochester, NY · On-site

$130K - $165K/yr

Strong leadership, organization, time management, and business strategic planning skills. * Excellent communication skills (listening, verbal, written) and experience delivering technical ...

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All JobsTechnical Communications JobsTechnical Communications Manager JobsTechnical Communications Manager Jobs in Rochester, NY

Technical Communications Manager information

See Rochester, NY salary details

$50.3K

$150.3K

$190.9K

How much do technical communications manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for technical communications manager in Rochester, NY is $150,257.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,900.00 and $178,600.00 per year, depending on experience, location, and employer.

What does a technical communications manager do?

A Technical Communications Manager oversees the creation and delivery of technical documents, manuals, and other communication materials that explain complex information in a clear and accessible way. They manage teams of technical writers, editors, and content developers, ensuring that all documentation meets quality standards and aligns with organizational goals. Additionally, they collaborate with engineers, product managers, and other stakeholders to gather information and ensure accuracy. Their role is crucial in helping users and employees understand technical products, systems, or services.

What are the key skills and qualifications needed to thrive as a technical communications manager?

To thrive as a Technical Communications Manager, you need expertise in technical writing, project management, and a solid understanding of the relevant industry, usually backed by a degree in communications, English, or a related field. Familiarity with documentation tools like MadCap Flare, Adobe FrameMaker, and content management systems, as well as certifications such as CPTC, is highly valuable. Exceptional leadership, collaboration, and interpersonal skills set top performers apart by enabling them to manage teams and bridge gaps between technical and non-technical stakeholders. These skills and qualities are crucial for producing clear, accurate documentation and ensuring consistent messaging across complex technical projects.

How does a technical communications manager typically collaborate with engineering and product teams?

Technical Communications Managers work closely with engineering and product teams to gather accurate technical information and ensure documentation aligns with product releases. They often attend cross-functional meetings, translate complex technical concepts into user-friendly content, and coordinate review cycles with subject matter experts. Building strong relationships with these teams is key to creating clear, timely, and effective documentation. This collaboration also helps Technical Communications Managers anticipate upcoming changes and proactively update resources for end-users.

What is the difference between Technical Communications Manager vs Technical Writer?

AspectTechnical Communications ManagerTechnical Writer
CredentialsBachelor's degree in Communications, Technical Writing, or related field; often with project management experienceBachelor's degree in English, Communications, or related field; certifications like STC are common
Work EnvironmentLeads teams, manages communication projects, collaborates with multiple departmentsCreates technical documents, manuals, and guides independently or in small teams
Industry UsageUsed across tech, manufacturing, and engineering companies for overseeing documentation teamsCommonly employed in software, engineering, and technical fields for producing documentation

The Technical Communications Manager oversees documentation teams and manages communication projects, while the Technical Writer focuses on creating technical content. Both roles require strong writing skills and technical knowledge, but the manager has additional responsibilities in leadership and project management.

What are popular job titles related to Technical Communications Manager jobs in Rochester, NY?

For Technical Communications Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Technical Communications Manager jobs in Rochester, NY look for?

The top searched job categories for Technical Communications Manager jobs in Rochester, NY are:

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Cities near Rochester, NY with the most Technical Communications Manager job openings:

Technical Communications Manager jobs near you

Technical Service Advisor

VP Supply Corp

Rochester, NY • On-site

$80K - $90K/yr

Full-time

Posted 29 days ago

Job description

Description:

Help Contractors Succeed. Solve Technical Challenges. Grow Your HVAC Career.


VP Supply Corp is a family-owned distributor of plumbing, HVAC, industrial, and electrical supplies that has been serving contractors across the Northeast for over 60 years. With 20 locations and more than 400 employees, we're committed to delivering exceptional products, technical expertise, and customer service that help our customers succeed.


We are seeking an experienced HVAC Technical Service Advisor to join our team in Rochester, NY. In this role, you'll serve as a trusted technical resource for both our customers and internal teams. You'll provide product expertise, troubleshoot challenging HVAC issues, support warranty claims, deliver technical training, and work directly with contractors to ensure successful installations and long-term customer satisfaction.


If you enjoy solving problems, sharing your technical knowledge, and helping others succeed, this is an excellent opportunity to make a meaningful impact while continuing to grow your career.


What You'll Do

  • Provide technical support to contractors, technicians, and internal team members by phone, email, and in person
  • Assist customers with HVAC equipment applications, installation questions, troubleshooting, and system operation
  • Conduct technical training on HVAC products and systems
  • Perform job site visits, when needed, to help diagnose and resolve complex technical issues
  • Support warranty claims by reviewing applications, communicating claim status, and coordinating with manufacturers
  • Help resolve warranty disputes between manufacturers and customers
  • Provide technical guidance on ductless, mini-split, and VRF systems, including controls and applications
  • Partner with sales, service, warranty, and product management teams to support customer success
  • Attend manufacturer training programs and stay current on new products and technologies

Why Join VP Supply?

  • Join a respected, family-owned company with over 60 years of success
  • Work alongside knowledgeable HVAC professionals and industry experts
  • Opportunity to expand your technical expertise through ongoing manufacturer training
  • Collaborative, team-oriented culture that values customer service and continuous learning
  • Competitive compensation and comprehensive benefits
  • Opportunity for long-term career growth
Requirements:

What We're Looking For

  • 3–5 years of HVAC industry experience preferred
  • Strong knowledge of HVAC equipment, installation, troubleshooting, and system applications
  • Experience with ductless and/or VRF systems, including controls, is strongly preferred
  • Excellent customer service and communication skills
  • Strong problem-solving and troubleshooting abilities
  • Highly organized with strong attention to detail
  • Comfortable using Microsoft Office (Outlook, Word, Excel) and other computer applications
  • High school diploma or equivalent required
  • Ability to travel occasionally, including overnight travel for training or customer site visits
  • Ability to climb ladders and work comfortably at heights when necessary

If you're passionate about HVAC technology, enjoy solving complex problems, and want to be part of a team dedicated to helping customers succeed, we'd love to hear from you.


Apply today and join the VP Supply team!