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Technical Communications Manager Jobs in Rochester, NY

Tramec

Technical Sales

Ontario, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Submits appropriate paperwork to management such as expense reports and call reports in accordance ... communication skills • Professionalism • Telephone skills Physical Demands: The physical ...

Tramec LLC

Technical Sales

Ontario, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Submits appropriate paperwork to management such as expense reports and call reports in accordance ... Knowledge, Skills and Other Abilities: · Customer service skills · Oral and written communication ...

Tramec LLC

Technical Sales

Ontario, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Submits appropriate paperwork to management such as expense reports and call reports in accordance ... Customer service skills Oral and written communication skills Professionalism Telephone skills ...

GoNetspeed

Technical Support Representative

Rochester, NY

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This person will directly report to the NOC Manager and will interface with the other work groups ... Excellent interpersonal, relationship, and communication skills (written and oral). Understanding ...

Tramec LLC

Technical Sales

Ontario, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Submits appropriate paperwork to management such as expense reports and call reports in accordance ... Customer service skills Oral and written communication skills Professionalism Telephone skills ...

SPX FLOW

Application Engineer

Rochester, NY · On-site

Assists with the order reconciliation process and successful hand off to the Project Management ... Good oral and written communications skills; able to provide concise and accurate technical ...

MKS Instruments, Inc.

Technical Support Engineer

Rochester, NY · On-site

$71K - $118K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Interpret customer issues and communicate design, reliability, or maintenance concerns to the ... Ability to manage multiple priorities with minimal supervision. * Up to 20% domestic and ...

D3 Engineering

Engineering Program Manager

Rochester, NY · On-site

$101.10 - $146.70/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Operations Manager, Product Design Services Pay Range: $101,100 - $146,700 annually Location ... Provide primary technical communication with project team and project stakeholders * Maintain ...

D3 Embedded

Engineering Program Manager

West Henrietta, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Operations Manager, Product Design Services Pay Range: $101,100 - $146,700 annually Location ... Provide primary technical communication with project team and project stakeholders * Maintain ...

Pwc

Engineering Manager-Technical Product Owner

Rochester, NY · On-site

$164K - $170K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... communication, and consistent service delivery across cross-functional engineering teams. As a ... As a Manager, you will leverage your leadership skills to mentor and develop junior staff ...

Avnet, Inc.

Technical Sales Engineer

Rochester, NY · On-site

$130K - $165K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strong leadership, organization, time management, and business strategic planning skills. * Excellent communication skills (listening, verbal, written) and experience delivering technical ...

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All JobsTechnical Communications JobsTechnical Communications Manager JobsTechnical Communications Manager Jobs in Rochester, NY

Technical Communications Manager information

See Rochester, NY salary details

$50.3K

$150.3K

$190.9K

How much do technical communications manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for technical communications manager in Rochester, NY is $150,257.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,900.00 and $178,600.00 per year, depending on experience, location, and employer.

What does a technical communications manager do?

A Technical Communications Manager oversees the creation and delivery of technical documents, manuals, and other communication materials that explain complex information in a clear and accessible way. They manage teams of technical writers, editors, and content developers, ensuring that all documentation meets quality standards and aligns with organizational goals. Additionally, they collaborate with engineers, product managers, and other stakeholders to gather information and ensure accuracy. Their role is crucial in helping users and employees understand technical products, systems, or services.

What are the key skills and qualifications needed to thrive as a technical communications manager?

To thrive as a Technical Communications Manager, you need expertise in technical writing, project management, and a solid understanding of the relevant industry, usually backed by a degree in communications, English, or a related field. Familiarity with documentation tools like MadCap Flare, Adobe FrameMaker, and content management systems, as well as certifications such as CPTC, is highly valuable. Exceptional leadership, collaboration, and interpersonal skills set top performers apart by enabling them to manage teams and bridge gaps between technical and non-technical stakeholders. These skills and qualities are crucial for producing clear, accurate documentation and ensuring consistent messaging across complex technical projects.

How does a technical communications manager typically collaborate with engineering and product teams?

Technical Communications Managers work closely with engineering and product teams to gather accurate technical information and ensure documentation aligns with product releases. They often attend cross-functional meetings, translate complex technical concepts into user-friendly content, and coordinate review cycles with subject matter experts. Building strong relationships with these teams is key to creating clear, timely, and effective documentation. This collaboration also helps Technical Communications Managers anticipate upcoming changes and proactively update resources for end-users.

What is the difference between Technical Communications Manager vs Technical Writer?

AspectTechnical Communications ManagerTechnical Writer
CredentialsBachelor's degree in Communications, Technical Writing, or related field; often with project management experienceBachelor's degree in English, Communications, or related field; certifications like STC are common
Work EnvironmentLeads teams, manages communication projects, collaborates with multiple departmentsCreates technical documents, manuals, and guides independently or in small teams
Industry UsageUsed across tech, manufacturing, and engineering companies for overseeing documentation teamsCommonly employed in software, engineering, and technical fields for producing documentation

The Technical Communications Manager oversees documentation teams and manages communication projects, while the Technical Writer focuses on creating technical content. Both roles require strong writing skills and technical knowledge, but the manager has additional responsibilities in leadership and project management.

What can I do with a technical communications manager degree?

A degree in technical communications management prepares individuals to oversee the creation and delivery of technical information, such as manuals, documentation, and training materials. Graduates can work as technical writers, documentation managers, or communication specialists in industries like technology, engineering, and healthcare, often utilizing tools like Adobe FrameMaker or MadCap Flare and requiring strong writing, editing, and project management skills.

What degree do you need to be a technical communications manager?

A technical communications manager typically holds a bachelor's degree in fields such as technical communication, English, journalism, or a related discipline. Some roles may prefer or require a master's degree or professional certifications in technical writing or communication tools. Strong writing skills, familiarity with content management systems, and technical knowledge are also important for this role.

What are popular job titles related to Technical Communications Manager jobs in Rochester, NY?

For Technical Communications Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Technical Communications Manager jobs in Rochester, NY look for?

The top searched job categories for Technical Communications Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Technical Communications Manager jobs?

Cities near Rochester, NY with the most Technical Communications Manager job openings:

Technical Communications Manager jobs near you

Technical Support Specialist I

BCC Software

Pittsford, NY • On-site

Full-time

Posted 19 days ago

Job description

Company Description
BCC Software develops innovative software and data solutions that power critical customer communications for organizations across North America. With more than 45 years of industry leadership, we combine deep postal expertise with modern technology to help our customers streamline operations, improve efficiency, and drive growth.
Job Description
Job Summary
The Technical Support Specialist I serves as the first point of contact for BCC Software customers, delivering exceptional technical support and customer service via phone, email, and other support channels. This role is responsible for troubleshooting software and hardware issues, resolving customer inquiries, documenting solutions, and providing guidance on BCC Software products and industry best practices. The Technical Support Specialist I works collaboratively across teams to ensure timely issue resolution while delivering a positive customer experience.
Essential Functions
  • Serve as the primary point of contact for customer technical support requests, delivering responsive and professional service.
  • Troubleshoot software, hardware, installation, and configuration issues while identifying effective solutions and ensuring timely resolution.
  • Develop and maintain a strong understanding of BCC Software's products, services, and industry regulations through ongoing training and self-development.
  • Provide customers with guidance on product functionality, postal requirements, and best practices.
  • Accurately document customer interactions, troubleshooting steps, and resolutions within the CRM system.
  • Escalate complex issues as appropriate while maintaining ownership of the customer experience through resolution.
  • Collaborate with internal teams, including Engineering, Product Management, and Professional Services, to resolve customer issues and improve products.
  • Build positive customer relationships by serving as a trusted advisor and advocate, contributing to customer satisfaction and retention.
  • Monitor and respond to customer inquiries through community forums and other support channels.
  • Identify customer needs and recommend products, services, or solutions that provide additional business value.
  • Submit product enhancement requests and defect reports based on customer feedback and support trends.
  • Create, update, and maintain knowledge base articles and internal documentation to improve support efficiency and knowledge sharing.
  • Demonstrate flexibility in supporting changing business needs, customer priorities, and departmental workloads.
  • Consistently uphold BCC Software's mission of "How Can I Help?" through every customer interaction.

Qualifications
  • Associate degree in Information Technology, Computer Science, or a related technical field preferred, or an equivalent combination of education, training, and relevant experience.
  • Previous experience in a technical support, help desk, customer service, or call center environment preferred.
  • Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues.
  • Excellent written and verbal communication skills with the ability to explain technical concepts to users with varying levels of technical knowledge.
  • Strong customer service orientation with a professional, patient, and positive approach.
  • Self-motivated with the ability to manage multiple priorities and work independently while collaborating effectively within a team.
  • Strong organizational skills and attention to detail.
  • Ability to learn new technologies, software applications, and industry regulations quickly.
  • Proficiency with Microsoft Windows operating systems required. Experience with Linux/Unix, Microsoft Office, networking concepts, databases, printers, and CRM systems is preferred.

Additional Information
Work Location
This position offers remote work flexibility, with a preference for candidates located in the Rochester, NY area to enable increased in-person and onsite collaboration as business needs evolve.
Physical Demands
This is primarily an office-based role requiring extended periods of sitting and frequent use of hands for typing, writing, and operating standard office equipment. The position requires effective verbal and written communication. Occasional standing, walking, bending, reaching, or lifting of office supplies or small equipment up to 25 pounds may be required. Visual acuity sufficient for reading, computer work, and document review is necessary. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Position Type and Expected Hours of Work
This is a full-time exempt position. Some flexibility in hours is allowed, but the employee must be available during the "core" work hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Additional hours including evening and weekend work may be required as job duties demand.
AAP/EEO Statement
BCC Software provides equal employment opportunity to all individuals regardless of age, race, color, creed, religion, ancestry, sex (including pregnancy, childbirth or related medical conditions), gender, sexual orientation, gender identity or expression (including transgender status), national origin, veteran or military status, marital status, genetic information, physical or mental disability, familial status, reproductive health decisions, status as a victim of domestic violence, or any other basis protected by applicable laws and regulations. Further, the company takes affirmative action to ensure that all applicants and employees are treated without regard to any of these characteristics during the application process and/or employment. Discrimination of any type will not be tolerated.

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