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Technical Analyst Jobs in Massachusetts (NOW HIRING)

Vestmark, Inc.

Technical Programs Analyst

Wakefield, MA · On-site +1

$75K - $105K/yr

The Technical Programs Analyst combines hands-on technical and analytical work with program ownership to support the Engineering Technical Programs function. You'll work with data across systems ...

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Technical Analyst information

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How much do technical analyst jobs pay per year?

As of Sep 2, 2026, the average yearly pay for technical analyst in Massachusetts is $96,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,700.00 and $109,800.00 per year, depending on experience, location, and employer.

What is a technical analyst?

A technical analyst provides technical support concerning the computer systems and databases of a business. Typical job duties include implementing system upgrades, backing up data, testing computer systems, and performing maintenance. Technical analyst positions can also refer to a role played in financial institutions that research technical investment opportunities.

What does a technical analyst do?

A Technical Analyst is responsible for evaluating and interpreting technical data to support business decisions, often within IT or finance sectors. They analyze systems, processes, and workflows to identify areas for improvement and recommend solutions. Technical Analysts may also assist in implementing new technologies, troubleshooting technical issues, and ensuring that systems operate efficiently. Their work often bridges the gap between technical teams and business stakeholders.

How does a technical analyst typically interact with other departments within an organization?

Technical Analysts regularly collaborate with teams such as IT, operations, and business units to gather requirements, analyze data, and implement solutions that align with organizational goals. They often serve as a bridge between technical staff and non-technical stakeholders, translating business needs into actionable technical specifications. This cross-functional interaction is essential for ensuring that technology initiatives support broader business objectives and are implemented effectively. Being proactive in communication and building strong relationships across departments helps Technical Analysts drive successful projects and resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a technical analyst, and why are they important?

To thrive as a Technical Analyst, you need strong analytical skills, a solid understanding of IT systems, and a relevant degree in computer science or a related field. Familiarity with data analysis tools (such as SQL, Excel, or Tableau), business intelligence platforms, and sometimes certifications like CompTIA or ITIL are typically required. Effective communication, problem-solving, and attention to detail are key soft skills that help bridge the gap between technical teams and business stakeholders. These abilities are crucial for accurately interpreting technical data, supporting decision-making processes, and ensuring technology solutions align with organizational goals.

What is the difference between Technical Analyst vs Business Analyst?

AspectTechnical AnalystBusiness Analyst
Required CredentialsTypically certifications like CompTIA, Cisco, or vendor-specific technical certificationsOften certifications like CBAP, PMI-PBA, or business analysis certifications
Work EnvironmentFocuses on IT systems, software, and hardware troubleshooting within technical teamsWorks with business stakeholders to identify needs and improve processes
Employer & Industry UsageCommon in IT, finance, and technology companiesPrevalent across various industries including finance, healthcare, and retail

While both roles involve analysis, Technical Analysts focus on technical systems and infrastructure, whereas Business Analysts concentrate on understanding business needs and translating them into technical solutions. The roles often collaborate but serve different primary functions within organizations.

More about Technical Analyst jobs

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Technical Analyst jobs near you
Infographic showing various Technical Analyst job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 10% Part Time, 4% Contract, and 1% Nights. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $96,969 per year, or $46.6 per hour.

Technical Analyst (Salesforce)

Craftsman Technology Group

Boston, MA • On-site, Remote

$80K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Craftsman Technology Group is an employee-owned firm that supports mission-driven organizations. Our work spans community and economic development, community health, arts and historical institutions, and organizations fostering inclusive communities. We believe technology can be an effective vehicle for change.
  • Our mission: to help nonprofit organizations grow and thrive.
  • Our values: be transparent and honest; be fair and accountable; be independent and objective; and be good to our staff, our communities, and the world.

We are seeking a Technical Analyst (TA) to join our Services team who will bring these same values and passion to help mission-driven organizations. This is a full-time, salaried, intermediate-level position reporting to an Associate Director.Job Summary:
In this role, you will work closely with Client Success Managers (CSM), Consultants, Technical Consultants, and fellow Technical Analysts across a portfolio of nonprofit and public sector clients and their Salesforce orgs and integrated applications. The core of your day-to-day work is resolving client requests and production issues in real time, but you'll also apply business analysis to the tickets you handle, working with clients and services team peers to get to the right solution rather than just the fastest fix. You will bring your skills at balancing workload, asking the right questions to get to the heart of a request, and deploying expert solutions nimbly. In this position, you will strengthen your existing skills in developing and configuring the tools and technology at the core of our clients' solutions. Salesforce remains central to that work, though you'll increasingly touch a growing set of adjacent platforms across clients' broader technology ecosystems.Job Responsibilities:
  • Understand clients' needs, as communicated by CSMs and client stakeholders
  • Assess technical, functional, and process requirements
  • Apply business analysis to client tickets, identifying root causes and recommending solutions that address the underlying need
  • Analyze broader business process needs and provide recommendations for improvement beyond individual tickets
  • Collaborate with Client Success Managers, Consultants, Technical Consultants, and fellow Technical Analysts across the services team to solution complex or cross-functional requests
  • Monitor client ticket queues and work to resolve issues promptly
  • Provide concise status updates on tickets
  • Configure Salesforce-based tools and technology per requirements, with growing exposure to other platforms across clients' technology ecosystems
  • Conduct testing and track issues and their resolution
  • Contribute to project and build work as capacity, interest, and client needs allow
  • Lead client trainings to support adoption of CTG-delivered solutions
  • Create business process documentation and contribute to the Craftsman knowledge base
  • Communicate clearly and professionally in verbal and written situations
  • Responsibilities, expectations, and priorities may evolve over time to reflect the changing needs of the firm and our clients
Required Qualifications:
  • Salesforce Certified Administrator credential
  • Claude Certified Associate - Foundations certification, held at hire or completed within 60 days
  • 3 years' experience in Salesforce Administration, technology, services, and/or business analysis
  • Experience in the nonprofit or public sector
  • Experience with creating and troubleshooting Salesforce Flow
  • Familiarity with 3-5 common 3rd party Salesforce applications for nonprofits, e.g. FormAssembly, Click & Pledge, Nintex DocGen
  • Demonstrable ease leading internal and client-facing meetings
  • Commitment to continuous learning of technology skills, and nonprofit and public sector practices
  • Client-facing skills
  • Comfortable incorporating AI tools (such as Claude) into day-to-day business work
  • Flexibility to travel on occasion
Preferred Qualifications:
  • Experience with administration or super-user of integrated marketing and engagement tools, e.g. Marketing Cloud, Pardot/Account Engagement
  • Demonstrable experience in technology project deployment
Salary Hiring Range:
  • $80,000 - $90,000
Job Location:
  • Boston, MA (hybrid) or virtual (contiguous US)
Benefits:
  • Company-supported medical, dental, vision
  • Company-provided short- and long-term disability
  • 401k & Roth IRA retirement options with a company match (available 90 days after hire date)
  • Employee ownership (engaged 6 months or 1,000 hours after hire date)
  • 4 weeks accrued paid-time-off (PTO) per year
  • 10 paid company holidays and 2 paid floating holidays (individual's choice) per year
  • CTG's commitment to professional development and advancement
  • Work culture aiming toward work/life balance
Important Note:
  • Applicants must be eligible to work in the US. H1-B sponsorship is not available.
  • Our headquarters is in Boston, MA and we have a strong virtual culture with staff located throughout the contiguous United States. We are unable to hire candidates living outside the United States.
  • Direct applicants only; no recruiters.

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