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Technical Account Manager Jobs in Springfield, VA

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Technical Account Manager information

See Springfield, VA salary details

$41.8K

$90.3K

$176.5K

How much do technical account manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for technical account manager in Springfield, VA is $90,274.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,800.00 and $105,000.00 per year, depending on experience, location, and employer.

What is a technical account manager?

A Technical Account Manager (TAM) is a professional who serves as the main point of contact between a company and its clients for technical support and account management. TAMs work closely with customers to understand their technical needs, provide guidance on product usage, resolve issues, and ensure overall customer satisfaction. They often collaborate with engineering, sales, and support teams to deliver tailored solutions and help clients achieve their business objectives. TAMs play a crucial role in building long-term relationships and maximizing the value clients receive from a company's products or services.

How to become a technical account manager?

To become a technical account manager (TAM), you need a bachelor’s degree in advertising, communications, public relations, or a related field, and many aspiring TAMs also obtain a master’s degree. Other qualifications for this job include a thorough knowledge of business and marketing, experience as an assistant account manager or related position, and industry certification. The career of a technical account manager is demanding. You must stay focused and composed in high-stress, high-stakes situations. Strong communication skills are essential because you interact with clients, staff, and customers on a day-to-day basis.

What are the key skills and qualifications needed to thrive as a technical account manager, and why are they important?

To thrive as a Technical Account Manager, you need a solid background in IT or engineering, customer relationship management, and typically a degree in a relevant field. Familiarity with CRM software, cloud platforms, and technical troubleshooting tools is often required, along with certifications like ITIL or relevant vendor accreditations. Strong communication, problem-solving, and project management skills help you build trust and deliver value to clients. These competencies are essential for managing client expectations, resolving technical issues efficiently, and fostering long-term business partnerships.

How do technical account managers typically balance technical troubleshooting with client relationship management in their daily work?

Technical Account Managers (TAMs) often split their time between resolving technical issues and proactively nurturing client relationships. While addressing technical challenges—such as troubleshooting software integrations or coordinating with engineering teams—they also serve as the primary point of contact for clients, ensuring their needs are met and anticipating potential concerns. TAMs regularly schedule status meetings, provide product training, and relay client feedback to internal teams. This dual focus helps build trust and ensures clients maximize the value of the company's products and services.

What is the difference between Technical Account Manager vs Customer Success Manager?

AspectTechnical Account ManagerCustomer Success Manager
Primary FocusTechnical support, issue resolution, and product optimizationCustomer retention, onboarding, and relationship building
Required SkillsTechnical knowledge, problem-solving, communicationCommunication, relationship management, strategic planning
Work EnvironmentTechnical teams, client sites, support centersCustomer accounts, sales teams, onboarding sessions
Industry UsageIT, SaaS, tech companiesSoftware, SaaS, tech services

While both roles focus on client satisfaction, Technical Account Managers primarily handle technical issues and product optimization, whereas Customer Success Managers focus on building relationships and ensuring customer success and retention.

More about Technical Account Manager jobs

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For Technical Account Manager jobs in Springfield, VA, the most frequently searched job titles are:

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The top searched job categories for Technical Account Manager jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Technical Account Manager jobs?

Cities near Springfield, VA with the most Technical Account Manager job openings:

Technical Account Manager jobs near you
Infographic showing various Technical Account Manager job openings in Springfield, VA as of August 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $90,274 per year, or $43.4 per hour.

Technical Account Manager II - FedRAMP

Knox Systems

Arlington, VA • On-site

$100 - $140/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 15 days ago

Job description

The Role

As a Technical Account Manager II at Knox, you will own strategic customer relationships for Enterprise customers operating within Knox’s FedRAMP-authorized cloud environment. This role is responsible for ensuring operational success after implementation, driving customer alignment, managing escalations, and serving as a trusted advisor across technical and operational initiatives.

You will act as the primary customer advocate within Knox, coordinating closely with SRE, Security, Compliance, Engineering, and Customer Success leadership teams to ensure customers operate successfully in highly regulated environments.

Candidates with experience in customer success, technical account management, cloud operations, FedRAMP environments, or regulated customer operations are strongly encouraged to apply.

Key Responsibilities
  • Own ongoing customer relationships following implementation and production go-live.
  • Serve as the primary operational and strategic point of contact for customer accounts.
  • Advise customers on operational best practices, process adherence, and platform adoption strategies.
  • Coordinate cross-functional teams during operational incidents, escalations, and customer-impacting events.
  • Drive customer meeting cadence, operational reviews, and executive status updates.
  • Ensure customers align with Knox operational expectations, SLAs, incident response procedures, and change management processes.
  • Identify customer risks, operational gaps, or adoption concerns and proactively drive mitigation plans.
  • Partner with TIMs and Engineering teams to ensure continuity between implementation and long-term operations.
  • Advocate for customer needs internally while balancing platform standards and operational scalability.
  • Support continuous improvement initiatives related to customer operations, service delivery, and customer experience.
Qualifications
  • 3+ years of experience in technical account management, customer success, implementation management, cloud operations, or related customer-facing technical roles.
  • Experience supporting customers in regulated or compliance-driven environments.
  • Strong understanding of cloud operations and SaaS delivery models.
  • Experience managing customer escalations and cross-functional coordination.
  • Excellent communication skills with the ability to engage technical and executive stakeholders.
  • Familiarity with FedRAMP, NIST 800-53, or regulated operational environments preferred.
  • Ability to manage multiple customer workstreams simultaneously.
Benefits

Knox offers a competitive employee benefits package including Medical, Dental, Vision, Life & Disability and an employee funded 401k plan. Please note, benefits are subject to change.

Work Location: Preferred location is Arlington, VA. This role is primarily in-person, while allowing for hybrid flexibility based on business and customer needs.

Compensation

$100k-$140k based on experience plus bonus potential

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