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Customer Account Manager Jobs in Springfield, VA

aan

Customer Accounts Manager

Forestville, MD · On-site

$18 - $19/hr

Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals.

New

aan

Customer Accounts Manager

Forestville, MD

$18 - $19/hr

Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals.

New

Aaron's

Customer Accounts Manager

Forestville, MD · On-site

$18 - $19/hr

Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals.

New

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Showing results 1-20

All JobsCustomer Account JobsCustomer Account Manager JobsCustomer Account Manager Jobs in Springfield, VA

Customer Account Manager information

See Springfield, VA salary details

$27.2K

$49.4K

$78.3K

How much do customer account manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer account manager in Springfield, VA is $49,438.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,600.00 and $56,400.00 per year, depending on experience, location, and employer.

What does a customer account manager do?

A Customer Account Manager is responsible for building and maintaining strong relationships with clients to ensure their satisfaction and loyalty. They handle client accounts, address concerns, resolve issues, and identify opportunities to offer additional products or services. Their role involves acting as the main point of contact between the company and its customers, coordinating with internal teams to meet client needs, and ensuring that service delivery meets agreed standards. By managing customer accounts effectively, they contribute to customer retention and business growth.

What are the key skills and qualifications needed to thrive as a customer account manager?

To thrive as a Customer Account Manager, you need strong relationship management skills, sales acumen, and typically a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce, Microsoft Office Suite, and data analysis tools is commonly required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client issues effectively. These skills ensure high customer satisfaction, client retention, and the achievement of business growth objectives.

How does a customer account manager typically balance proactive client outreach with responding to daily inquiries?

Customer Account Managers often juggle planned client check-ins and strategy meetings with the need to address ad hoc questions or issues that arise throughout the day. Effective time management and prioritization are key, as you'll need to ensure clients feel supported while also driving long-term account growth. Many teams use CRM tools and scheduling systems to stay organized and maintain regular communication. Collaborating closely with sales, support, and product teams helps you resolve client concerns efficiently and identify upselling or renewal opportunities.

What is the difference between Customer Account Manager vs Sales Representative?

AspectCustomer Account ManagerSales Representative
Primary RoleManage existing customer accounts, ensure satisfaction, and foster long-term relationshipsIdentify prospects, promote products, and close new sales
Work EnvironmentCustomer service settings, client meetings, account reviewsSales meetings, trade shows, cold calling
CredentialsCustomer service skills, industry knowledge, sometimes CRM certificationsSales skills, product knowledge, often sales certifications

The main difference is that Customer Account Managers focus on maintaining and growing existing client relationships, while Sales Representatives primarily seek new clients and sales opportunities. Both roles require strong communication skills and industry knowledge, but their core objectives differ—retention versus acquisition.

How much does a customer account manager get paid?

The average salary for a customer account manager typically ranges from $50,000 to $75,000 per year, depending on experience, industry, and location. Salaries can be higher with additional certifications or in specialized sectors, and some roles may include bonuses or commissions based on performance.

What is the role of a customer account manager?

A customer account manager is responsible for maintaining and growing relationships with clients, ensuring their needs are met and resolving issues. They often coordinate with sales, support, and other departments, using CRM tools to track account activity and performance. Strong communication and problem-solving skills are essential in this role.

What are popular job titles related to Customer Account Manager jobs in Springfield, VA?

For Customer Account Manager jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Customer Account Manager jobs in Springfield, VA look for?

The top searched job categories for Customer Account Manager jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Customer Account Manager jobs?

Cities near Springfield, VA with the most Customer Account Manager job openings:

Customer Account Manager jobs near you

Senior Customer Account Manager

Washington, DC • On-site

TeleSolv Consulting
Business Management Consulting • 201 - 500 employees
Learn more about TeleSolv Consultingexternal

$100K - $120K/yr

Full-time

Posted 7 days ago

Job description

Senior Customer Account Manager
Application Deadline: 26 August 2026
Department: Federal Services
Employment Type: Full Time
Location: Washington, DC
Compensation: $100,000 - $120,000 / year
Description
The Senior Customer Account Manager will support an integrated customer account management program that serves current and prospective Government tenants. This role is responsible for building and maintaining strong customer relationships, coordinating services across multiple organizations, managing tenant requirements, and ensuring the successful delivery of customer support services. The selected professional will serve as a critical liaison among tenant organizations, service providers, and Government stakeholders while promoting exceptional customer service and operational excellence.
Key Responsibilities
  • Establish and maintain customer account plans for assigned tenant organizations.
  • Maintain tenant organizational information and key points of contact.
  • Identify tenant occupancy status, projected requirements, major concerns, upcoming decisions, and service dependencies.
  • Serve as a support point of contact for coordinating tenant inquiries and actions.
  • Prepare for and support tenant meetings, including the development of agendas, briefing materials, decision papers, and meeting records.
  • Maintain issue, commitment, decision, and action-item tracking logs.
  • Track issues through resolution or referral to the responsible Government organization.
  • Coordinate tenant requests involving facilities, security, information technology, finance, and other service providers.
  • Support tenant onboarding, occupancy changes, expansion activities, contractions, and departures.
  • Develop customer communications and service-related materials.
  • Support tenant forums, governance meetings, and customer account reviews.
  • Conduct Government-approved customer feedback activities.
  • Identify recurring service issues and recommend process improvements.
  • Provide early warning regarding customer dissatisfaction, schedule risks, funding concerns, and unresolved requirements.
  • Promote consistent, high-quality customer interactions across Government organizations.

Skills, Knowledge & Expertise
  • Seven (7) years of experience in real estate customer management, account management, occupancy management, or tenant management.
  • Experience supporting complex institutional, corporate, or Government customers.
  • Demonstrated ability to coordinate services across multiple organizations and stakeholders.
  • Strong written communication, briefing development, facilitation, and issue management skills.

Customer account and relationship management expertise.
  • Strong stakeholder coordination and cross-functional collaboration skills.
  • Excellent written communication, briefing preparation, and facilitation abilities.
  • Strong problem-solving and issue management capabilities.
  • Experience managing competing priorities and supporting complex service delivery environments.
  • Ability to build trusted relationships with diverse customer organizations and stakeholders.

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