ZipRecruiter

Log In

1

Technical Account Manager Jobs in Reston, VA (NOW HIRING)

next page

Showing results 1-20

All JobsTechnical Account JobsTechnical Account Manager JobsTechnical Account Manager Jobs in Reston, VA

Technical Account Manager information

See Reston, VA salary details

$41.6K

$89.9K

$175.8K

How much do technical account manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for technical account manager in Reston, VA is $89,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,500.00 and $104,600.00 per year, depending on experience, location, and employer.

What is the role of a technical account manager?

A technical account manager (TAM) serves as a dedicated point of contact between a company and its clients, providing technical support, guidance, and strategic advice to ensure successful product or service implementation. They often collaborate with engineering, sales, and support teams, utilizing tools like CRM systems and technical documentation to address client needs and optimize solutions.

What jobs in the US pay 300,000 a year?

For a Technical Account Manager, annual salaries of $300,000 or more are typically found in senior or executive-level roles, especially in large technology companies or specialized industries. High compensation often requires extensive experience, advanced certifications, and skills in client management, technical expertise, and strategic planning. Such roles may also include bonuses, stock options, or other incentives that contribute to total compensation.

What are the key skills and qualifications needed to thrive as a Technical Account Manager, and why are they important?

To thrive as a Technical Account Manager, you need a solid background in IT or engineering, customer relationship management, and typically a degree in a relevant field. Familiarity with CRM software, cloud platforms, and technical troubleshooting tools is often required, along with certifications like ITIL or relevant vendor accreditations. Strong communication, problem-solving, and project management skills help you build trust and deliver value to clients. These competencies are essential for managing client expectations, resolving technical issues efficiently, and fostering long-term business partnerships.

What is the difference between Technical Account Manager vs Customer Success Manager?

AspectTechnical Account ManagerCustomer Success Manager
Primary FocusTechnical support, issue resolution, and product optimizationCustomer retention, onboarding, and relationship building
Required SkillsTechnical knowledge, problem-solving, communicationCommunication, relationship management, strategic planning
Work EnvironmentTechnical teams, client sites, support centersCustomer accounts, sales teams, onboarding sessions
Industry UsageIT, SaaS, tech companiesSoftware, SaaS, tech services

While both roles focus on client satisfaction, Technical Account Managers primarily handle technical issues and product optimization, whereas Customer Success Managers focus on building relationships and ensuring customer success and retention.

What is a Technical Account Manager?

A Technical Account Manager (TAM) is a professional who serves as the main point of contact between a company and its clients for technical support and account management. TAMs work closely with customers to understand their technical needs, provide guidance on product usage, resolve issues, and ensure overall customer satisfaction. They often collaborate with engineering, sales, and support teams to deliver tailored solutions and help clients achieve their business objectives. TAMs play a crucial role in building long-term relationships and maximizing the value clients receive from a company's products or services.

How to Become a Technical Account Manager

To become a technical account manager (TAM), you need a bachelor’s degree in advertising, communications, public relations, or a related field, and many aspiring TAMs also obtain a master’s degree. Other qualifications for this job include a thorough knowledge of business and marketing, experience as an assistant account manager or related position, and industry certification. The career of a technical account manager is demanding. You must stay focused and composed in high-stress, high-stakes situations. Strong communication skills are essential because you interact with clients, staff, and customers on a day-to-day basis.

How do Technical Account Managers typically balance technical troubleshooting with client relationship management in their daily work?

Technical Account Managers (TAMs) often split their time between resolving technical issues and proactively nurturing client relationships. While addressing technical challenges—such as troubleshooting software integrations or coordinating with engineering teams—they also serve as the primary point of contact for clients, ensuring their needs are met and anticipating potential concerns. TAMs regularly schedule status meetings, provide product training, and relay client feedback to internal teams. This dual focus helps build trust and ensures clients maximize the value of the company's products and services.

Is being a tam a good career?

A Technical Account Manager (TAM) is a customer-facing role that involves providing technical support, managing client relationships, and ensuring product success. It can be a good career for those with strong communication skills, technical knowledge, and problem-solving abilities, often offering opportunities for advancement and specialization in industries like IT and software. Success in this role may require certifications, such as ITIL or cloud platform credentials, and typically involves a fast-paced, client-focused environment.

What is the salary of Tam in Red Hat?

The salary of a Technical Account Manager at Red Hat typically ranges from $90,000 to $130,000 annually, depending on experience, location, and certifications. TAMs often have strong technical skills and customer management experience, which can influence compensation levels.
More about Technical Account Manager jobs
What are popular job titles related to Technical Account Manager jobs in Reston, VA? For Technical Account Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Technical Account Manager jobs in Reston, VA look for? The top searched job categories for Technical Account Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Technical Account Manager jobs? Cities near Reston, VA with the most Technical Account Manager job openings:
Technical Account Manager jobs near you
Infographic showing various Technical Account Manager job openings in Reston, VA as of July 2026, with employment types broken down into 86% Full Time, 10% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $89,913 per year, or $43.2 per hour.
Technical Account Manager (Hybrid - Reston, VA Office)

Technical Account Manager (Hybrid - Reston, VA Office)

Ellucian

Reston, VA • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 29 days ago

Job description

About Ellucian
Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.
About the Opportunity
The Technical Account Manager (TAM) is a strategic advocate for customers, combining technical expertise with relationship skills to serve as a trusted advisor. In this role, you will guide higher education institutions throughout their SaaS transformation, coordinating across internal teams to align Ellucian's capabilities with institutional priorities and outcomes. As AI technologies reshape service delivery and engagement, you will apply intelligent systems to anticipate needs, personalize support, and proactively drive strategic results.
Where you will make an impact
  • Account Ownership & Customer Engagement: Serve as the designated technical contact for assigned accounts, build strong relationships, and maintain regular communication with customer stakeholders.
  • Technical Guidance: Understand the customer's SaaS platform and how applications, integrations, and APIs work together to meet the customer objectives and strategic goals.
  • Issue Resolution & Escalation Support: Partner with support and engineering teams to resolve technical issues and ensure timely follow-up, especially in high-priority or escalated situations. Use AI-based diagnostic tools and log analysis platforms to accelerate root cause identification and resolution. Lead incident and escalation responses as the main technical point of contact to achieve customer business outcomes.
  • Customer Strategy & Insights: Translate customer objectives into actionable plans, using AI-powered insights to identify risks and surface opportunities. Align Ellucian products and services with institutional strategies.
  • Cross-Functional Collaboration: Coordinate across internal teams, including product, delivery, implementation, sales, and support, to ensure a seamless customer experience and advocate for customer needs.
  • Reporting & Optimization: Apply AI and machine learning models to detect service patterns, predict risk, and recommend proactive interventions. Optimize solutions to deliver customer value, reduce costs, and align with Ellucian's financial objectives.
  • Goal-oriented outcomes: Drive attainment of SLAs, SLOs, CSAT, NPS, ITSM adherence, and other key performance indicators.

What you will bring
  • Minimum of 3 years of experience in a technical customer-facing role, such as technical account management, solutions consulting or service delivery, preferably in a SaaS company, EdTech, or higher education.
  • AWS certification(s) strongly preferred.
  • Familiarity with SaaS environments (e.g., AWS, Azure, GCP) and how services are delivered, monitored, and supported.
  • Familiarity with monitoring and log management tools (e.g., Datadog, Amazon CloudWatch, NewRelic).
  • Experience designing or implementing AI-driven workflows (e.g., predictive analytics, intelligent routing, automated reporting).
  • Ability to leverage generative AI tools (e.g., GPT-based assistants) to streamline workflows, automate routine tasks, and improve efficiency
  • Strong relationship-building, communication, and problem-solving skills.
  • Ability to understand and explain technical concepts to both technical and non-technical audiences.
  • Familiarity with enterprise tools and systems such as ServiceNow, Salesforce, Jira, Confluence, or equivalent platforms.
  • Understanding of service management frameworks (e.g., ITSM, ITIL) and how they apply in a cloud-based setting.
  • Highly organized and adaptable, with the ability to manage multiple customer relationships and competing priorities in a fast-paced environment.
  • Understanding of institutional workflows and student lifecycle processes in higher education is a plus.
  • Experience managing Linux systems and knowledge of the OSI layer strongly preferred.

What makes #Ellucianlife
  • Comprehensive health coverage: medical, dental, and vision
  • Flexible time off
  • Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
  • 401k w/ match & BrightPlan - to help you save for the future
  • Parental Leave
  • 5 charitable days to support the community that supports us
  • Telemedicine
  • Wellness
    • Headspace Care (mental health)
    • Wellbeats (virtual fitness classes)
  • RethinkCare & Wellthy- caregiver support
  • Diversity and inclusion programs which provide access to internal employee resource groups
  • Employee referral bonuses to encourage the addition of great new people to the team
  • We Foster a learning culture with:
    • Education Assistance Program
    • Professional development opportunities
    • LinkedIn Learning

#LI-PB1
#LI-hybrid

Apply