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Tech Support Jobs in Renton, WA (NOW HIRING)

AIT

IT Support Specialist

Bothell, WA · On-site

$65K - $80K/yr

The IT Support Specialist provides onsite technical support for end users, workstations, manufacturing systems, and local IT infrastructure within a fast-paced manufacturing environment. This role is ...

ait

IT Support Specialist

Bothell, WA

$31.25/hr

The IT Support Specialist provides onsite technical support for end users, workstations, manufacturing systems, and local IT infrastructure within a fast-paced manufacturing environment. This role is ...

Amazon

IT Support Engineer I, OTS

Tukwila, WA · On-site

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering ...

Zen Techworks

Be Seen First

IT Support Technician (Level 2) - MSP / Hybrid Remote

Seattle, WA · On-site

$65K - $75K/yr

We're hiring an experienced Level 2 IT Support Technician to support our clients in the Seattle area. This is a hybrid role, but don't picture a typical "work from home" setup. You'll spend a good ...

Aldridge

Support Specialist (2365)

Renton, WA · On-site

$24 - $26/hr

Founded in 1984, this private equity-backed company is a technology management consulting, and ... As an IT Support Specialist at Aldridge, you will play a key role in ensuring the smooth operation ...

ALDRIDGE

Support Specialist (2365)

Renton, WA

$24 - $26/hr

Founded in 1984, this private equity-backed company is a technology management consulting, and ... As an IT Support Specialist at Aldridge, you will play a key role in ensuring the smooth operation ...

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All JobsTech Support JobsTech Support Jobs in Renton, WA

Tech Support information

See Renton, WA salary details

$30.4K

$48.9K

$74.2K

How much do tech support jobs pay per year?

As of Jun 11, 2026, the average yearly pay for tech support in Renton, WA is $48,908.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,200.00 and $52,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Tech Support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What are tech support specialists?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What Are the Qualifications to Get a Job in Tech Support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing support agents to focus on more complex problems. However, human tech support specialists are still essential for personalized assistance, complex diagnostics, and customer relationship management. AI tools often complement rather than replace human roles in tech support environments.

What are the key skills and qualifications needed to thrive as a Tech Support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What jobs pay $10,000 a week?

In the tech support field, earning $10,000 a week is uncommon and typically requires senior-level positions, specialized skills, or working as a consultant or contractor for large organizations. High earnings may also be achieved through freelance work, managing large enterprise accounts, or holding executive roles in tech companies. Most tech support roles offer salaries significantly below this threshold without additional bonuses or profit sharing.

What is the role of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance to resolve problems. They often use diagnostic tools, communicate clearly, and may hold certifications like CompTIA A+ to ensure effective support in various IT environments.

What do tech support jobs do?

Tech support jobs involve assisting users with troubleshooting hardware, software, and network issues. Support specialists often use remote tools, diagnose problems, and provide solutions to ensure technology functions properly, typically requiring good communication skills and technical knowledge. Certifications like CompTIA A+ can be helpful for these roles.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

More about Tech Support jobs
What are popular job titles related to Tech Support jobs in Renton, WA? For Tech Support jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Tech Support jobs in Renton, WA look for? The top searched job categories for Tech Support jobs in Renton, WA are:
What cities near Renton, WA are hiring for Tech Support jobs? Cities near Renton, WA with the most Tech Support job openings:
Tech Support jobs near you

IT Support Specialist

AIT

Bothell, WA • On-site

$65K - $80K/yr

Full-time

Posted 3 hours ago

Job description

AIT is the world's largest provider of automation, factory integration and tooling solutions dedicated to the global aerospace, defense, and space launch vehicle industries.
AIT offers a competitive compensation package (including free medical options for employees and their family), casual work environment and excellent growth opportunities.
Summary:
The IT Support Specialist provides onsite technical support for end users, workstations, manufacturing systems, and local IT infrastructure within a fast-paced manufacturing environment. This role is responsible for day-to-day technical support, hardware and software deployment, user administration, troubleshooting, and coordination with Corporate IT on enterprise initiatives and operational support activities.
The ideal candidate is a hands-on, service-oriented technical professional with strong troubleshooting skills, experience supporting Windows environments, and the ability to work independently while supporting both office and engineering users.
This is an hourly position. Hourly rate is $31.25hr - 38.46hr
Duties and Responsibilities:
  • Provide Tier 1 and Tier 2 technical support for Windows workstations, Microsoft environments, manufacturing systems, and end users.
  • Support engineering and manufacturing applications including CATIA, ENOVIA, Verisurf, Mastercam, and related software.
  • Troubleshoot, configure, deploy, and maintain desktops, laptops, printers, peripherals, and user devices.
  • Support user account administration including Active Directory account management, password resets, permissions, and file share access.
  • Assist with desktop imaging, hardware deployments, software installation, upgrades, patching, and lifecycle replacement activities.
  • Troubleshoot basic networking and connectivity issues involving switches, routers, wireless, and local infrastructure.
  • Monitor and maintain the performance, integrity, and security of local IT systems and user environments.
  • Coordinate with vendors and Corporate IT teams to resolve escalated technical issues and support enterprise initiatives.
  • Document support activities, troubleshooting steps, and ticket resolutions accurately and timely.
  • Ensure compliance with company IT policies, cybersecurity standards, and operational procedures.
  • Participate in enterprise IT projects and technology implementations as assigned.
  • Perform other duties as assigned.

Education and Work Experience:
  • High school diploma or GED required; technical school certification or associate degree in a related field preferred.
  • DoD 8570 Level I certification required (Sec+/Network+)
  • Minimum 2 years of experience supporting Windows desktop environments and end users.
  • Experience troubleshooting Windows 10/11, Microsoft Office, desktop hardware, and peripheral devices.
  • Experience with Active Directory, desktop imaging, hardware deployment, and remote support tools.
  • Basic understanding of networking concepts including switches, routers, wireless connectivity, and TCP/IP troubleshooting.
  • Experience supporting manufacturing or engineering environments preferred.
  • Familiarity with CAD/CAM or manufacturing applications preferred.
  • Strong troubleshooting, customer service, and problem-solving skills required.

Work Authorization/Security Clearance Requirements:
  • This position requires a government security clearance. Must be able to obtain a clearance if do not already have it.

Knowledge, Skills, and Abilities:
List of needed knowledge, skills, and abilities to successfully accomplish the duties and responsibilities of the job.
  • Strong troubleshooting and analytical problem-solving skills.
  • Ability to work independently and manage competing priorities in a fast-paced environment.
  • Strong customer service and communication skills with technical and non-technical users.
  • Ability to follow established IT standards, procedures, and cybersecurity requirements.
  • Service-oriented, dependable, and collaborative team mindset.
  • High level of initiative, accountability, and attention to detail.

Work Conditions:
Environment Type:
  • Indoors. Production and Office Environment. Temperature Controlled.

Exposure Types:
  • Small and/or enclosed spaces

Work Hours:
  • On-call for emergent conditions.
  • Standard work schedule, overtime may be necessary for meeting deadlines, required travel, and emergent conditions

Travel Requirements:
  • This position may involve travel up to 15% of the time.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Medium work that includes moving objects up to 50 pounds.
  • Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
  • Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
  • Prolonged periods sitting at a desk and working on a computer.
  • Prolonged periods working on feet, using tools, and performing repetitive actions that entail frequent bending and stooping.
  • Repeating motions that may include the wrists, hands and/or fingers.

AIT is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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