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Tech Support Jobs in Maple Valley, WA (NOW HIRING)

Nintex

Manager, IT Support

Bellevue, WA · On-site

The IT Support Manager is responsible for leading Nintex's global IT Support function and delivering a reliable, secure, and high-quality technology experience for employees worldwide. This role ...

Nintex

Manager, IT Support

Bellevue, WA

The IT Support Manager is responsible for leading Nintex's global IT Support function and delivering a reliable, secure, and high-quality technology experience for employees worldwide. This role ...

Verus Aerospace

IT Support Specialist

Tacoma, WA · On-site

$80K - $100K/yr

Position Summary The Technical Support Representative provides frontline IT support in a Windows and Office 365 GCC High hybrid environment, ensuring reliable, secure, and compliant operations for ...

American Capital Group

IT Support Technician

Bellevue, WA · On-site

$27 - $33/hr

IT Support Technician | Bellevue, WA (On-Site) About American Capital Group Founded in Bellevue, Washington in 1987, American Capital Group stands proud as a leader in real estate development. With ...

OpenAI

IT Support Specialist

Seattle, WA · On-site

About the Team The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the organization. We handle frontline IT support, manage vendor ...

Amazon

IT Support Engineer I, IT Support

Bellevue, WA · On-site

ITS Support Engineers have an advanced understanding of IT standards, systems and equipment ... About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers ...

Amazon

IT Support Engineer I, IT Support

Seattle, WA

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees ... About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers ...

Amazon

IT Support Engineer I, IT Support

Seattle, WA

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees ... About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers ...

Amazon

IT Support Engineer I, IT Support

Seattle, WA · On-site

ITS Support Engineers have an advanced understanding of IT standards, systems and equipment ... About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers ...

Brinc Drones Inc

IT Support Specialist

Seattle, WA · On-site

$81K - $90K/yr

We are seeking an IT Support Specialist to build the foundation of our IT Help Desk. You will be leading support for an engineering and manufacturing company, creating processes when none exist, and ...

First Fed

IT Support Technician

Seattle, WA · On-site

$24.50 - $33.50/hr

Position Purpose The IT Support Technician is the front-line technical support representative to our employees. The Technician works to ensure that First Fed's internal technology assets (desktop ...

VIVA USA INC

IT Support Specialist

Issaquah, WA · On-site

Supports customization and facilitates IT operations and maintenance processes. Implements programs and procedures for safeguarding data/information security and safety. Executes and/or organizes ...

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All JobsTech Support JobsTech Support Jobs in Maple Valley, WA

Tech Support information

See Maple Valley, WA salary details

$31.2K

$50.3K

$76.4K

How much do tech support jobs pay per year?

As of Aug 5, 2026, the average yearly pay for tech support in Maple Valley, WA is $50,301.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,400.00 and $54,400.00 per year, depending on experience, location, and employer.

What is the job of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance to resolve problems. They often use diagnostic tools, communicate solutions clearly, and may work in help desks or support centers, sometimes requiring certifications like CompTIA A+.

What are some common challenges faced by tech support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What is a tech support specialist?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What are the qualifications to get a job in tech support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

More about Tech Support jobs
What cities near Maple Valley, WA are hiring for Tech Support jobs? Cities near Maple Valley, WA with the most Tech Support job openings:
Tech Support jobs near you
Infographic showing various Tech Support job openings in Maple Valley, WA as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $50,301 per year, or $24.2 per hour.

Manager, IT Support

Nintex

Bellevue, WA • On-site

Full-time

Retirement, PTO

Posted 13 days ago

Job description

About Nintex:
At Nintex, we are transforming the way people work, everywhere.
As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.
We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people's curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go.
About the role:
The IT Support Manager is responsible for leading Nintex's global IT Support function and delivering a reliable, secure, and high-quality technology experience for employees worldwide. This role oversees service desk operations, end-user computing, endpoint management, knowledge management, and support service delivery across all regions.
The IT Support Manager combines operational leadership, technical expertise, and continuous improvement practices to ensure support services meet business expectations and defined service levels. This leader is responsible for developing and mentoring support personnel, driving operational excellence, improving employee experience, and implementing scalable processes, automation, and self-service capabilities.
The IT Support Manager leads a globally distributed support organization operating across multiple regions and time zones. This role is responsible for building, developing, and managing a follow-the-sun support model that delivers consistent service levels, operational coverage, and employee support worldwide. The manager ensures alignment of processes, service standards, performance expectations, and employee experience across all support locations while fostering a collaborative "one team" culture.
Working closely with Infrastructure, Security, Business Applications, People & Culture, and executive stakeholders, the IT Support Manager plays a critical role in enabling employee productivity and supporting Nintex's global growth initiatives.
Your contribution will be:
Global Team Leadership
  • Lead and develop a globally distributed IT Support organization spanning multiple regions and time zones.
  • Manage a follow-the-sun support model that provides consistent global coverage and service delivery.
  • Support and create standardized operating procedures, escalation paths, and service standards across all support locations.
  • Manage and build a highly engaged and collaborative team culture across geographically dispersed resources.
  • Develop future leaders through coaching, mentoring, succession planning, and career development initiatives.
  • Ensure consistent performance expectations, support quality, and employee experience globally.
  • Partner with regional business leaders to balance local needs with global standards.
  • Drive workforce planning, capacity management, and organizational scaling to support company growth.

IT Support Leadership
  • Lead and develop the global IT Support team to deliver exceptional service and employee experience.
  • Establish operational priorities, team objectives, and performance expectations.
  • Manage staffing, workload distribution, regional coverage, and escalation processes.
  • Foster a culture of accountability, continuous improvement, and customer service excellence.
  • Act as the senior escalation point for critical employee-impacting issues.

Service Delivery & Operations
  • Own support service delivery, ensuring achievement of service level objectives and operational KPIs.
  • Monitor and improve response times, resolution times, customer satisfaction, and support effectiveness.
  • Conduct regular operational reviews and provide reporting to IT leadership.
  • Develop scalable support processes and governance frameworks that support business growth.
  • Establish service catalogs, support standards, and operational metrics.
  • Drive continuous improvement initiatives using operational data and employee feedback.

End User Computing & Workplace Technology
  • Oversee the lifecycle management of corporate devices, endpoint services, and workplace technology platforms.
  • Manage and support ongoing end user licensing requests and allocation.
  • Ensure effective administration of Microsoft Intune, endpoint compliance, software deployment, and endpoint security controls.
  • Lead onboarding, transfer, and offboarding technology processes.
  • Drive endpoint standardization, lifecycle management, and hardware refresh programs.
  • Partner with Infrastructure and Security teams to deliver a secure and productive workplace technology experience.

Knowledge Management & Automation
  • Own the support knowledge management strategy and self-service experience.
  • Maintain and continuously improve the quality and effectiveness of support documentation and knowledge articles.
  • Improve support efficiency through automation, workflow optimization, and AI-enabled support capabilities.
  • Partner with technical teams to develop user education materials, support documentation, and operational standards.
  • Reduce manual effort through process simplification and technology enablement.

Incident, Problem & Change Management
  • Act as the senior escalation point for major end-user impacting incidents.
  • Partner with Infrastructure and Security teams to coordinate incident response and remediation activities.
  • Lead root cause analysis and corrective action efforts.
  • Monitor support trends and proactively identify recurring issues and improvement opportunities.
  • Ensure proper change management and communication practices for employee-facing technology changes.

Vendor & Asset Management
  • Manage vendors, contracts, and technologies that support end-user computing and service desk operations.
  • Continually evaluate and optimize spend across end user facing hardware, software and tools supporting them.
  • Participate in technology evaluations, renewals, and vendor performance reviews.
  • Ensure support tooling remains modern, effective, and aligned with business requirements.
  • Maintain effective asset management processes, inventory controls, and operational documentation.

Governance, Risk & Compliance
  • Ensure support operations comply with corporate security policies, audit requirements, and regulatory obligations.
  • Support SOC2, ISO 27001, and internal control activities related to end-user computing and service delivery.
  • Partner with Security and Compliance teams to maintain operational controls and improve governance maturity.
  • Ensure accurate record keeping, system audits, and compliance reporting where required.

To be successful, we think you need:
  • Bachelor's degree in Information Systems, Computer Science, Business Technology, or a related field, or equivalent experience.
  • 5+ years of experience leading IT Support, Service Desk, or End User Computing teams.
  • Experience managing globally distributed teams across multiple regions and time zones.
  • Experience supporting global organizations and remote workforces.
  • Strong understanding of Microsoft 365, Entra ID, Intune, endpoint management, and modern workplace technologies.
  • Experience administering ITSM platforms such as Zendesk, ServiceNow, Freshservice, or equivalent solutions.
  • Strong operational reporting, service management, and KPI ownership experience.
  • Demonstrated success leading organizational change, support transformation, and process improvement initiatives.
  • Exceptional communication, stakeholder management, and leadership skills.

Preferred Qualifications:
  • ITIL Foundation or higher certification.
  • Experience supporting SaaS or technology organizations.
  • Experience leading follow-the-sun support organizations.
  • Experience implementing automation, AI, and self-service support solutions.
  • Experience supporting SOC2, ISO 27001, or similar compliance frameworks.

What's in it for you?
Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office.
While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including
  • Global Gratitude and Recharge Days
  • Flexible, paid time off policy
  • Employee wellness programs and counseling resources
  • Meaningful peer recognition and awards
  • Paid parental leave
  • Invention/patenting assistance
  • Community impact, paid volunteer time, and opportunities
  • Intercultural learning and celebration
  • Multiple tools through which to learn and grow, and an incredible global community

View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf.
Target Compensation Range (US ONLY): 120,000 - 150,000 USD annually. On target compensation refers to the base salary and applicable variable target for this role. The range is an estimate, base pay will ultimately be decided at the offer stage, based on an individual candidate's skills and experience aligned with the needs of the role. Base pay may vary based on several factors including geographic location, role specific qualifications, and seniority. Nintex also offers a competitive benefits package including paid time off, twelve paid holidays, 401(k) with employer match, and more.
Nintex participates in E-Verify for work authorization. We are an Equal Employment Opportunity Organization.

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