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Tech Services Manager Jobs in Virginia (NOW HIRING)

HUB

Tax Services Manager

Richmond, VA · Hybrid

$130K - $150K/yr

Tax Services Manager Compensation: $130,000-$150,000 plus 10% yearly discretionary bonus Location ... Partner with leadership on process improvements, technology adoption, and department goals ...

Dominion Payroll

Client Services Manager

Richmond, VA · On-site

$75K - $82K/yr

Dominion Payroll is hiring a Client Services Manager!If you're looking for an exciting leadership ... Comfortable leveraging technology, including Microsoft Office and AI-powered tools, to improve ...

New

Dominion Payroll

Client Services Manager

Richmond, VA · On-site

$75K - $82K/yr

Dominion Payroll is hiring a Client Services Manager! If you're looking for an exciting leadership ... Proprietary, web-based technology that provides a competitive advantage * Locally owned ...

HUB

Tax Services Manager

Richmond, VA · Hybrid

$130K - $150K/yr

Tax Services Manager Compensation: $130,000-$150,000 plus 10% yearly discretionary bonus Location ... Partner with leadership on process improvements, technology adoption, and department goals ...

HUB

Tax Services Manager

Mclean, VA · Hybrid

$130K - $150K/yr

Tax Services Manager Compensation: $130,000-$150,000 plus 10% yearly discretionary bonus Location ... Partner with leadership on process improvements, technology adoption, and department goals ...

Pretiumenterpriseservices

$23.78 - $35.66/hr

The Resident Services Manager plays a key role in delivering exceptional resident experience by ... Advanced proficiency in computer applications and technology, including Microsoft Office Suite and ...

New

Lifepoint Health

Food Services Manager

Lynchburg, VA · On-site

$70K - $75K/yr

Brand new hospital, built from the ground up, with cutting edge equipment and technology! What we ... Experience in managing food services in a healthcare facility, acute care or skilled nursing ...

Progress Residential

The Resident Services Manager plays a key role in delivering exceptional resident experience by ... Advanced proficiency in computer applications and technology, including Microsoft Office Suite and ...

New

Lifepoint Health

Food Services Manager

Lynchburg, VA · On-site

$70K - $75K/yr

Brand new hospital, built from the ground up, with cutting edge equipment and technology! What we ... Experience in managing food services in a healthcare facility, acute care or skilled nursing ...

RIVA Solutions Inc.

Sr. Manager, Corporate IT

Reston, VA · Hybrid

$140K/yr

We're a mission-driven IT services company and systems integrator supporting digital transformation and modernization for Federal government agencies. Since 2009, we've partnered with our customers ...

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Tech Services Manager information

What is the difference between Tech Services Manager vs IT Support Specialist?

AspectTech Services ManagerIT Support Specialist
Required credentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMPAssociate's or Bachelor's degree; certifications like CompTIA A+ or Network+
Work environmentOversees multiple teams, manages projects, and interacts with clients and vendorsProvides technical support directly to end-users, often in an office or helpdesk setting
Employer and industry usageUsed in IT departments across various industries, focusing on service delivery and managementCommon in tech support, helpdesk, and customer service roles within IT

The main difference is that Tech Services Managers oversee IT service delivery and manage teams, while IT Support Specialists focus on providing direct technical support to users. The manager role involves strategic planning and coordination, whereas the specialist role is more hands-on troubleshooting.

What does a tech services manager do?

A tech services manager oversees the delivery of technical support and services within an organization, ensuring that IT systems, hardware, and software function effectively. They coordinate technical teams, manage client or internal support requests, and implement solutions to improve technology operations, often requiring knowledge of IT tools, troubleshooting, and project management. The role may also involve maintaining service quality standards and staying updated on technological advancements.

What is a tech services manager?

Tech Services Managers are professionals responsible for overseeing the technical support and IT service operations within an organization. They manage teams that provide technical assistance, ensure the smooth operation of IT systems, and implement best practices for service delivery. Their duties often include coordinating support staff, developing policies, monitoring system performance, and ensuring customer satisfaction with technical services. Tech Services Managers play a crucial role in bridging the gap between end-users and technical teams, ensuring technology aligns with business needs.

How does a tech services manager typically collaborate with other departments to ensure seamless IT operations?

A Tech Services Manager frequently works across departments, coordinating with teams like software development, customer support, and operations to resolve technical issues and implement new solutions. They act as a bridge, translating business needs into technical requirements and ensuring IT services align with organizational goals. Effective communication and project management skills are crucial, as the manager often leads cross-functional meetings and oversees multi-team projects to improve system performance and user experience.

What are the key skills and qualifications needed to thrive as a tech services manager?

To thrive as a Tech Services Manager, you need a solid background in IT service management, technical troubleshooting, and leadership, often supported by a relevant degree and experience in technology roles. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or PMP are commonly expected. Strong communication, problem-solving, and team management skills help you lead teams and collaborate with stakeholders effectively. These competencies ensure smooth IT operations, high-quality service delivery, and continuous improvement in technical environments.

What is the average salary for a Tech Services Manager in the US?

The average salary for a Tech Services Manager in the US is approximately $85,000 to $120,000 per year, depending on experience, location, and industry. Professionals in this role often have strong technical skills, certifications, and management experience, which can influence compensation levels.

What is the salary of a Tech Services Manager?

The salary of a Tech Services Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Factors such as certifications, technical skills, and company size can influence compensation levels.
What are popular job titles related to Tech Services Manager jobs in Virginia? For Tech Services Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Tech Services Manager jobs in Virginia look for? The top searched job categories for Tech Services Manager jobs in Virginia are:
Tech Services Manager jobs near you
Infographic showing various Tech Services Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

IT Service Manager

American Addiction Centers

Vienna, VA • On-site

Full-time

Re-posted 3 days ago

American Addiction Centers rating

7.1

Company rating: 7.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description


Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational leadership, process governance, and continual service improvement.
Position requires on-site support.
Responsibilities may include, but are not limited to:
• Manage day-to-day IT support operations and personnel across all tiers.
• Monitor SLA performance, queue health, ticket quality, and resolution timeliness.
• Drive continuous improvement initiatives for service delivery processes.
• Create and maintain service desk procedures, workflows, and knowledge documentation.
• Engage with stakeholders to ensure service stability and responsiveness.
• Provide leadership guidance, coaching, and performance oversight for support teams.
Required Experience
• BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience.
• Strong knowledge of ITIL-based service management frameworks.
• Experience overseeing multi-tier technical support operations and interfacing with other enterprise support, systems engineering, and infrastructure teams.
• The ability to analyze metrics and operational data to identify improvement opportunities.
• ITSM platform system experience required (BMC or ServiceNow).
Salary: 120-130k
Qualifications:
• Must obtain an agency public trust suitability determination prior to start date.
• Excellent verbal and written communication and stakeholder-facing skills.
• Requires comprehensive experience supporting enterprise IT environments. Experience supporting a complex Federal agency enterprise is a plus.
• Ability to support high-priority and time-sensitive escalations.
• Must have a positive and patient customer service attitude.
• ITIL 4 and PMP or Scrum Master certifications are preferred but not required.

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