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Tech Services Manager Jobs in Virginia (NOW HIRING)

ZIM

IT Services Manager

Virginia Beach, VA · On-site

Manage and Support information technology, computer network systems in the regional offices Controlling and evaluating IT and electronic data operations Manage and Provide Helpdesk services on IT ...

ZIM

IT Services Manager

Virginia Beach, VA · On-site

Manage and Support information technology, computer network systems in the regional offices Controlling and evaluating IT and electronic data operations Manage and Provide Helpdesk services on IT ...

NWF

Technology Services Specialist

Reston, VA · On-site

Technology Services Specialists serve as the primary point of contact with staff at the National ... Manage task lists and regularly communicate progress, barriers, and reprioritization needs with

Virginia Tech

Client Services Manager

Blacksburg, VA · On-site

Client Services Manager Apply now Back to search results Job no: 536470 Work type: Administrative ... About Virginia Tech Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the ...

Tepa Companies

End User Services Manager

Alexandria, VA · On-site

$115K - $135K/yr

As the End User Services Manager, you will partner closely with Infrastructure, Cybersecurity, HR ... Owns the end-user technology lifecycle, including onboarding, device deployment, software ...

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Tech Services Manager information

What is the difference between Tech Services Manager vs IT Support Specialist?

AspectTech Services ManagerIT Support Specialist
Required credentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMPAssociate's or Bachelor's degree; certifications like CompTIA A+ or Network+
Work environmentOversees multiple teams, manages projects, and interacts with clients and vendorsProvides technical support directly to end-users, often in an office or helpdesk setting
Employer and industry usageUsed in IT departments across various industries, focusing on service delivery and managementCommon in tech support, helpdesk, and customer service roles within IT

The main difference is that Tech Services Managers oversee IT service delivery and manage teams, while IT Support Specialists focus on providing direct technical support to users. The manager role involves strategic planning and coordination, whereas the specialist role is more hands-on troubleshooting.

What are Tech Services Managers?

Tech Services Managers are professionals responsible for overseeing the technical support and IT service operations within an organization. They manage teams that provide technical assistance, ensure the smooth operation of IT systems, and implement best practices for service delivery. Their duties often include coordinating support staff, developing policies, monitoring system performance, and ensuring customer satisfaction with technical services. Tech Services Managers play a crucial role in bridging the gap between end-users and technical teams, ensuring technology aligns with business needs.

How does a Tech Services Manager typically collaborate with other departments to ensure seamless IT operations?

A Tech Services Manager frequently works across departments, coordinating with teams like software development, customer support, and operations to resolve technical issues and implement new solutions. They act as a bridge, translating business needs into technical requirements and ensuring IT services align with organizational goals. Effective communication and project management skills are crucial, as the manager often leads cross-functional meetings and oversees multi-team projects to improve system performance and user experience.

What are the key skills and qualifications needed to thrive as a Tech Services Manager, and why are they important?

To thrive as a Tech Services Manager, you need a solid background in IT service management, technical troubleshooting, and leadership, often supported by a relevant degree and experience in technology roles. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or PMP are commonly expected. Strong communication, problem-solving, and team management skills help you lead teams and collaborate with stakeholders effectively. These competencies ensure smooth IT operations, high-quality service delivery, and continuous improvement in technical environments.
What are popular job titles related to Tech Services Manager jobs in Virginia? For Tech Services Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Tech Services Manager jobs in Virginia look for? The top searched job categories for Tech Services Manager jobs in Virginia are:
Tech Services Manager jobs near you

IT Services Manager

ZIM

Virginia Beach, VA • On-site

Full-time

Posted 21 days ago

Job description

Description
Main Purpose of the Role:
Manage and Support information technology, computer network systems in the regional offices
Controlling and evaluating IT and electronic data operations
Manage and Provide Helpdesk services on IT
Implement, deploy and Support IT Facilities and Office relocations
Managing IT Technicians & Helpdesk Staff
IT technical Support for Daily Operations
Vendor Negotiations for IT procurement
Major areas of Responsibility:
Manage the IT infrastructure and communication network of the regional offices
Coordination with HQ PCTEAM, Network, INFRA and Security team for upkeeping of IT Infrastructure
Support and Coordination of all the IT facilities and User end points
Manage and lead office relocations in IT perspective
Manage and control the IT assets and Lead as an IT facility Manager
Project Management on effective IT projects that involves IT infra and communications
Managing Service Tickets and ensuring SLA is complied with
Managing IT Technician & Help-Desk Staff and a Hands-on IT technician
Main Tasks:
• Managing, Support, Coordinate and Control IT Infra-Structure, end points & I.T. Systems & Peripherals
• Support IT facilities and manage all end Points, coordinate all services and provide on-time support to users.
• Lead IT Facility manager to oversee and execute IT office relocations, migration projects and IT vendor sourcing , negotiations and contracting
• Manage technical support, desk technical services, help desk services via service Tickets and act as a hands-on technician by providing fully-fledged technical services to users around the region with effective SLA compliance
• Project Management on IT projects that involve IT infra and communications and act as a hands-on technician
Requirements
• BS in Computer Science, MIS or similar field
• 5-7 years' Experience for managing Infra-Structure & I.T. Systems
• Hands-On technician experience to support IT services
• Proficient in EXCEL on data analysis and Microsoft Visio
• Knowledge of Network, communication, IT facility (Video conferencing) and Other IT facilities
• Leadership, Planning and Organizing Skills
• Service-Minded and effective helped desk service management skills
• Identify problematic areas and implement strategic solutions on time
• Team Management and Mentorship Skills
• Fluent speaking in English & Good command of Communications

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