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Tech Services Manager Jobs in Georgia (NOW HIRING)

Balentine

Client Services Manager

Atlanta, GA · On-site

Client Services Manager The Client Services Manager is responsible for leading and continuously ... Identify opportunities to enhance the client journey through process improvements, technology ...

Morgan Medical

Surgical Services Manager

Madison, GA · On-site

Surgical Services Manager About the Role: The Surgical Services Manager at Morgan Medical Center ... Proficiency with healthcare technology enables efficient management of electronic medical records ...

AIG

Technology Procurement Manager

Atlanta, GA · On-site

Develop and implement category strategies for technology and digital services, optimizing cost ... Manage the end-to-end sourcing lifecycle, including market assessments, supplier identification ...

Great Wolf Resorts

Guest Services Manager

Lagrange, GA · On-site

$60K/yr

We offer flexible scheduling, access to a holistic wellness program and technology, and support ... Manages the execution of all operations in Guest Services (e.g., Front Office, Bell, Valet, and PBX)

Compass Group

CLIENT SERVICES MANAGER

Tucker, GA · On-site

$70K - $85K/yr

CLIENT SERVICES MANAGER Salary: $70,000 - $85,000 Other Forms of Compensation: Up to 5% Bonus, Cell ... ESFM's clients include many household names from the life sciences, technology, oil & gas and ...

Great Wolf Lodge

Guest Services Manager

Lagrange, GA · On-site

$60K/yr

We offer flexible scheduling, access to a holistic wellness program and technology, and support ... Manages the execution of all operations in Guest Services (e.g., Front Office, Bell, Valet, and PBX)

Compass Group

CLIENT SERVICES MANAGER

Tucker, GA

$70K - $85K/yr

CLIENT SERVICES MANAGER Salary: $70,000 - $85,000 Other Forms of Compensation: Up to 5% Bonus, Cell ... ESFM's clients include many household names from the life sciences, technology, oil & gas and ...

Compass Group

CLIENT SERVICES MANAGER

Tucker, GA · On-site

$70K - $85K/yr

CLIENT SERVICES MANAGER Salary: $70,000 - $85,000 Other Forms of Compensation: Up to 5% Bonus, Cell ... ESFM's clients include many household names from the life sciences, technology, oil & gas and ...

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Tech Services Manager information

What is the difference between Tech Services Manager vs IT Support Specialist?

AspectTech Services ManagerIT Support Specialist
Required credentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMPAssociate's or Bachelor's degree; certifications like CompTIA A+ or Network+
Work environmentOversees multiple teams, manages projects, and interacts with clients and vendorsProvides technical support directly to end-users, often in an office or helpdesk setting
Employer and industry usageUsed in IT departments across various industries, focusing on service delivery and managementCommon in tech support, helpdesk, and customer service roles within IT

The main difference is that Tech Services Managers oversee IT service delivery and manage teams, while IT Support Specialists focus on providing direct technical support to users. The manager role involves strategic planning and coordination, whereas the specialist role is more hands-on troubleshooting.

What does a tech services manager do?

A tech services manager oversees the delivery of technical support and services within an organization, ensuring that IT systems, hardware, and software function effectively. They coordinate technical teams, manage client or internal support requests, and implement solutions to improve technology operations, often requiring knowledge of IT tools, troubleshooting, and project management. The role may also involve maintaining service quality standards and staying updated on technological advancements.

What is a tech services manager?

Tech Services Managers are professionals responsible for overseeing the technical support and IT service operations within an organization. They manage teams that provide technical assistance, ensure the smooth operation of IT systems, and implement best practices for service delivery. Their duties often include coordinating support staff, developing policies, monitoring system performance, and ensuring customer satisfaction with technical services. Tech Services Managers play a crucial role in bridging the gap between end-users and technical teams, ensuring technology aligns with business needs.

How does a tech services manager typically collaborate with other departments to ensure seamless IT operations?

A Tech Services Manager frequently works across departments, coordinating with teams like software development, customer support, and operations to resolve technical issues and implement new solutions. They act as a bridge, translating business needs into technical requirements and ensuring IT services align with organizational goals. Effective communication and project management skills are crucial, as the manager often leads cross-functional meetings and oversees multi-team projects to improve system performance and user experience.

What are the key skills and qualifications needed to thrive as a tech services manager?

To thrive as a Tech Services Manager, you need a solid background in IT service management, technical troubleshooting, and leadership, often supported by a relevant degree and experience in technology roles. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or PMP are commonly expected. Strong communication, problem-solving, and team management skills help you lead teams and collaborate with stakeholders effectively. These competencies ensure smooth IT operations, high-quality service delivery, and continuous improvement in technical environments.

What is the average salary for a Tech Services Manager in the US?

The average salary for a Tech Services Manager in the US is approximately $85,000 to $120,000 per year, depending on experience, location, and industry. Professionals in this role often have strong technical skills, certifications, and management experience, which can influence compensation levels.

What is the salary of a Tech Services Manager?

The salary of a Tech Services Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Factors such as certifications, technical skills, and company size can influence compensation levels.
What are popular job titles related to Tech Services Manager jobs in Georgia? For Tech Services Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Tech Services Manager jobs in Georgia look for? The top searched job categories for Tech Services Manager jobs in Georgia are:
Tech Services Manager jobs near you
Infographic showing various Tech Services Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Client Services Manager

Balentine

Atlanta, GA • On-site

Full-time

Re-posted 23 days ago

Job description

We're Hiring:
Client Services Manager
The Client Services Manager is responsible for leading and continuously enhancing the firm's client service platform, ensuring a consistent, exceptional client experience across all client relationships. This role partners closely with Relationship Managers, Operations, Compliance, and Leadership to drive service excellence, operational scalability, and client retention.
This role leads the firm's client service function, building the structure, standards, and talent needed to deliver a seamless client experience at scale. They serve as the primary point of contact for the firm's custodial relationships, own the team's staffing model, and maintain an active industry peer network to keep Balentine's service standards and team structures best in class. This role fosters a culture of accountability, collaboration, and ownership that reflects the values of our employee-owned firm.
Responsibilities
The success of the role is demonstrated by the ability to complete the following:
Client Service Leadership
  • Develop and execute the firm's client service strategy to deliver a consistently exceptional client experience.
  • Establish and monitor client service standards, service-level expectations, and key performance indicators.
  • Identify opportunities to enhance the client journey through process improvements, technology adoption, and team development.
  • Lead initiatives that improve client satisfaction, retention, and engagement.

Team Leadership & Supervision
  • Directly manage members of the Client Service team, setting clear expectations and holding each member accountable to uphold service standards.
  • Advocate for the team's resources, development, and well-being.
  • Own the client service staffing model-continually assessing capacity, optimizing team structure and role design, and proactive planning for the firm's growth.
  • Maintain working knowledge of each role on the team, with the ability to step in and perform the work directly when coverage is needed.
  • Oversee the onboarding and transition of new and departing client relationships through the Transition Manager, ensuring a seamless, well-coordinated experience.
  • Partner with the Client Service team to ensure Relationship Associates and Client Service Associates are trained, process-oriented, and consistently meeting client service and compliance standards.
  • Work with the Senior Administrative Associate to ensure administrative support is well-organized, responsive, and aligned to client and team needs.
  • Recruit, mentor, and retain a high-performing client service team.
  • Steer career development paths and succession plans for client service professionals.
  • Conduct regular performance reviews, coaching sessions, and development planning.
  • Foster a culture of continuous improvement, accountability, and collaboration.

Process & Client Operational Leadership
  • Serve as the primary point of contact for the firm's Fidelity custodial relationship, owning escalations and ensuring custodial service standards are consistently met.
  • Lead process improvement and change management for the client service team, guiding the team through the adoption of new workflows, systems, and standards.
  • Oversee and continuously improve client service workflows, policies, and procedures.
  • Ensure scalability of client service operations as the firm grows.
  • Collaborate closely across Operations, Compliance, Technology, and Relationship Management to deliver a unified, seamless client experience.
  • Partner with Operations and Technology teams to optimize systems, workflows, and automation opportunities.
  • Establish controls and quality assurance processes that mitigate risk while enhancing efficiency.
  • Provide regular reporting and recommendations regarding service metrics, operational trends, and client feedback.

Industry Engagement & Best Practices
  • Build and maintain a network of industry peers to stay current on client service best practices, emerging technology, and effective team structures.
  • Translate external insights into improvements to the firm's service standards, staffing models, and operating processes.

Relationship Expansion & Business Development Support
  • Partner with Relationship Managers to identify opportunities to deepen client relationships and enhance service offerings.
  • Support new client onboarding initiatives to ensure a seamless transition and exceptional first impression.
  • Participate in prospective client meetings when appropriate to demonstrate the firm's service capabilities.
  • Contribute to client retention and referral generation efforts through exceptional service delivery.

Culture & Ownership
  • Promote the values and mindset of an employee-owned organization, encouraging accountability, stewardship, and long-term thinking.
  • Champion a client-first culture throughout the organization.
  • Lead by example in demonstrating professionalism, integrity, and commitment to service excellence.

Qualifications
  • Bachelor's degree required.
  • 7+ years of experience in wealth management, family office, or investment advisory services. Experience in an RIA strongly preferred.
  • 3+ years of leadership experience managing client service teams.
  • Demonstrated experience building scalable client service processes and teams.
  • Strong understanding of wealth management operations, custodial platforms, account administration, and regulatory requirements.
  • Experience working with high-net-worth and ultra-high-net-worth clients.
  • Proven ability to lead through influence and collaborate across multiple departments.

Competencies
  • The competencies below outline some of the characteristics that are expected to contribute to the success of this position.

Professional and Courteous
  • Ability to maintain uncompromising levels of confidentiality.
  • Ability to have a positive impact on the people around you.

Emotional Intelligence and Interpersonal Skills
  • Ability to read and connect with people and respond accordingly in varying situations.
  • Ability to recognize own and others' emotions and use them to create positive interactions.

Organized and Productive
  • Ability to manage multiple projects and competing priorities without missing deadlines.
  • Ability to self-manage, prioritize, and produce quality work in both individual and team environments.

Calm Under Pressure / Unflappable
  • Ability to maintain high service standards and problem-solve effectively when faced with new challenges.

Adaptable and Reliable
  • Ability to remain unperturbed by changing priorities and conditions.

Compensation
Balentine offers a competitive compensation package, including an attractive base salary and benefits.
Company Overview
Balentine LLC is a boutique wealth management firm with $8B of Assets Under Advisement and growing. Built on integrity and a commitment to provide a fiduciary standard of care, our firm was founded by, and continues to attract, a world-class team of driven and dedicated individuals. At Balentine, everything we do prioritizes our clients and employees. We have assembled an exceptional team that values relationships as well as results and have created an environment where motivated people flourish.
Balentine's culture reflects a collaborative and diverse workforce driven by excellence and a commitment to lifelong learning. We deeply value our culture, and it is at the core of all that we do.

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