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Tech Services Manager Jobs in Alberta (NOW HIRING)

Wajax

IT Help Desk Intern

Edmonton, AB · On-site

Adheres to IT Services Policies, Procedures and Guidelines * Supports organisational change * Other ... Management; • Knowledge of Incident and Request Management; • Excellent analytical ...

Wajax

IT Help Desk Intern

Acheson, AB · On-site

Adheres to IT Services Policies, Procedures and Guidelines * Supports organisational change * Other ... Management; • Knowledge of Incident and Request Management; • Excellent analytical ...

Long View Systems

Client Success, Manager

Calgary, AB · On-site

... technology services, or client-facing IT environment * 5+ years of leadership experience with ... Proven ability to manage competing priorities while maintaining a high standard of customer ...

Vermilionenergy

IT Support Specialist

Calgary, AB

Manage competing priorities while maintaining a high level of customer service, professionalism and follow-through. What You Will Bring * A diploma or degree in Information Technology, Computer ...

Canon Careers

34598

Edmonton, AB · Hybrid

Managing an Emerging & Key Accounts sales team to achieve new-customer acquisition and revenue targets for Office Equipment, Software, and Managed IT Services in Western Canada. * Driving proactive ...

Recruitment Partners

Service Manager

Edmonton, AB · On-site

Service Manager Our client is searching for a Service Manager to join their team. This role will be ... Technology Contact us today - Your Search Partner - www.recruitmentpartners.ca

Intact Financial

Senior UX Designer

Calgary, AB · Hybrid

ITIL 4 or 5 certification or knowledge of modern IT service management practices is an asset. * Proficiency with AI concepts, tools, and AI-enabled service or workflow design is an asset. * Business ...

Kaizen Automotive Group

Service Manager

Ponoka, AB

CA$100K - CA$120K/yr

Overview Position Summary The Service Manager is responsible for leading the daily operations of ... Certification in automotive technology or relevant postsecondary education is an asset. INDCFO ...

Kaizen Automotive Group

Service Manager

Ponoka, AB · On-site

Position Summary The Service Manager is responsible for leading the daily operations of the ... Certification in automotive technology or relevant postsecondary education is an asset. INDCFO CAD ...

SAIT

ServiceNow Business Analyst

Calgary, AB · On-site

CA$90K - CA$105K/yr

Demonstrated experience with ServiceNow IT Service Management (ITSM), Human Resources Service Delivery (HRSD), and Customer Service Management (CSM) modules. * Proven experience performing Business ...

Sunbelt Rentals

Service Manager

Edmonton, AB · On-site

Sunbelt Rentals is looking for a Service Manager to manage the servicing of company and customer ... - Tech paid hours vs. worked hour report * Perform other duties assigned as assigned by the manager.

Canon Careers

34717

Calgary, AB · Hybrid

CA$111K - CA$122K/yr

Do you have experience identifying and closing opportunities for Managed IT services? * Do you enjoy uncovering new opportunities for hardware, software, within an existing portfolio? The Sales ...

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All JobsTech Services JobsTech Services Manager JobsTech Services Manager Jobs in Alberta

Tech Services Manager information

What is a tech services manager?

Tech Services Managers are professionals responsible for overseeing the technical support and IT service operations within an organization. They manage teams that provide technical assistance, ensure the smooth operation of IT systems, and implement best practices for service delivery. Their duties often include coordinating support staff, developing policies, monitoring system performance, and ensuring customer satisfaction with technical services. Tech Services Managers play a crucial role in bridging the gap between end-users and technical teams, ensuring technology aligns with business needs.

What are the key skills and qualifications needed to thrive as a tech services manager?

To thrive as a Tech Services Manager, you need a solid background in IT service management, technical troubleshooting, and leadership, often supported by a relevant degree and experience in technology roles. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or PMP are commonly expected. Strong communication, problem-solving, and team management skills help you lead teams and collaborate with stakeholders effectively. These competencies ensure smooth IT operations, high-quality service delivery, and continuous improvement in technical environments.

How does a tech services manager typically collaborate with other departments to ensure seamless IT operations?

A Tech Services Manager frequently works across departments, coordinating with teams like software development, customer support, and operations to resolve technical issues and implement new solutions. They act as a bridge, translating business needs into technical requirements and ensuring IT services align with organizational goals. Effective communication and project management skills are crucial, as the manager often leads cross-functional meetings and oversees multi-team projects to improve system performance and user experience.

What is the difference between Tech Services Manager vs IT Support Specialist?

AspectTech Services ManagerIT Support Specialist
Required credentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMPAssociate's or Bachelor's degree; certifications like CompTIA A+ or Network+
Work environmentOversees multiple teams, manages projects, and interacts with clients and vendorsProvides technical support directly to end-users, often in an office or helpdesk setting
Employer and industry usageUsed in IT departments across various industries, focusing on service delivery and managementCommon in tech support, helpdesk, and customer service roles within IT

The main difference is that Tech Services Managers oversee IT service delivery and manage teams, while IT Support Specialists focus on providing direct technical support to users. The manager role involves strategic planning and coordination, whereas the specialist role is more hands-on troubleshooting.

What are popular job titles related to Tech Services Manager jobs in Alberta?

For Tech Services Manager jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Tech Services Manager jobs in Alberta look for?

The top searched job categories for Tech Services Manager jobs in Alberta are:

Tech Services Manager jobs near you
Infographic showing various Tech Services Manager job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

IT Help Desk Intern

Edmonton, AB • On-site

Wajax
See more jobs at Wajaxexternal

Full-time

Medical, Dental, Retirement

Posted 25 days ago

Key responsibilities

  • Respond to and prioritize helpdesk requests related to hardware, software, networking, and other computer technologies.

  • Provide support to end users via phone and in person, and resolve technical problems related to computer systems and peripherals.

  • Configure, maintain, and upgrade workstations, hardware, and software, and coordinate repairs and system updates.

Job description

The Opportunity

Responsible for the successful completion of helpdesk requests within their support queue covering all Wajax IT activities.

The Role

  • Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
  • Provides phone and in-person support to local and remote site end users on a variety of issues. Identifies, researches, and resolves technical problems. Tracks and monitors the problem to insure a timely resolution.
  • Provide printing support for all sites.
  • Configures, personalizes and positions workstations for remote site users. Maintains upgrades or replaces hardware and software systems.
  • Maintains, troubleshoots, installs and repairs computer systems, hardware, software and peripheral devices. Recommends and schedules repairs. Installs new software releases, system upgrades and resolves software related problems.
  • Provides and delegates tasks as it relates to workloads.
  • Works with suppliers to deliver a better experience at all sites.
  • Provides after hours on call support as required on a rotational basis.
  • Helps co-ordinate and maintain quality standards
  • Adheres to IT Services Policies, Procedures and Guidelines
  • Supports organisational change
  • Other duties as required

The Candidate

  • currently enrolled in a post-secondary program
  • This role is required to be a co-op placement position

• Diploma in Computer Science or equivalent IT certification.
• Knowledge: Experience with desktop operating systems (Windows 7, 8, 10);  
•  Bilingual in English and French  is a definite asset
• Knowledge of User Account Management; 
• Knowledge of Incident and Request Management; 
• Excellent analytical, troubleshooting and communication skills; 
• iPhones, Android devices and Tablets support 

The Company 

Our BIG goal is to be the most trusted supplier of industrial process equipment in Western Canada – and we believe that we have the best people, manufacturing partners, products, and capabilities to get us there! We aim to live each day by our Tundra/Wajax Core Values of 'Learning Matters', 'Safety, No Shortcuts', 'Teamwork, and 'Give Back'.

Tundra offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional perks. 

Highlights include:

  • Competitive health and dental benefits with 100% employer paid premiums (no waiting period for eligibility).
  • Defined Contribution Pension Plan with 3.5% of total compensation matched by employer (no waiting period for eligibility).
  • Health Spending Account.
  • Wajax led e-learning, and product training through industry leading manufacturers.
  • Exclusive discounts through Wajax with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, group mortgage rates, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
  • Philanthropic focus in the communities with charities such as Kids Cancer Care Foundation, The Ride to Conquer Cancer, and Canadian Blood Services.
  • Award-Winning Health and Wellness Program.

\\ Together we get more done.

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