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Tech Services Manager Jobs in Alberta (NOW HIRING)

PwC

International Tax Services, Manager

Calgary, AB · Hybrid

CA$84K - CA$134K/yr

Line of Service Tax Industry/Sector Not Applicable Specialism International Tax Services Management ... Contribute to an environment where people and technology thrive together toaccomplishmore than they ...

Alliance Technical Group North, Inc

CA$25 - CA$33/hr

A Technical Services writer must be able to manage their own workload, follow written and verbal instructions, and communicate within Alliance on the status of documents. Pay will be between $25-$33 ...

Alliance Technical Group

CA$25 - CA$33/hr

A Technical Services writer must be able to manage their own workload, follow written and verbal instructions, and communicate within Alliance on the status of documents. Pay will be between $25-$33 ...

Yardstick Technologies Inc

Project Manager

Edmonton, AB · On-site

Our fixed-fee services include managed IT solutions, cloud computing, Backup and Disaster Recovery, IT strategy, and consulting. We believe technology should help your business "WIN" and be part of a ...

Intact Financial

Senior Product Manager

Calgary, AB · Hybrid

The portfolio encompasses service management, employee technology experience, automation, enterprise platforms, and AI-enabled capabilities, enabling transformation from project-based delivery to a ...

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Tech Services Manager information

What is a tech services manager?

Tech Services Managers are professionals responsible for overseeing the technical support and IT service operations within an organization. They manage teams that provide technical assistance, ensure the smooth operation of IT systems, and implement best practices for service delivery. Their duties often include coordinating support staff, developing policies, monitoring system performance, and ensuring customer satisfaction with technical services. Tech Services Managers play a crucial role in bridging the gap between end-users and technical teams, ensuring technology aligns with business needs.

What are the key skills and qualifications needed to thrive as a tech services manager?

To thrive as a Tech Services Manager, you need a solid background in IT service management, technical troubleshooting, and leadership, often supported by a relevant degree and experience in technology roles. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or PMP are commonly expected. Strong communication, problem-solving, and team management skills help you lead teams and collaborate with stakeholders effectively. These competencies ensure smooth IT operations, high-quality service delivery, and continuous improvement in technical environments.

How does a tech services manager typically collaborate with other departments to ensure seamless IT operations?

A Tech Services Manager frequently works across departments, coordinating with teams like software development, customer support, and operations to resolve technical issues and implement new solutions. They act as a bridge, translating business needs into technical requirements and ensuring IT services align with organizational goals. Effective communication and project management skills are crucial, as the manager often leads cross-functional meetings and oversees multi-team projects to improve system performance and user experience.

What is the difference between Tech Services Manager vs IT Support Specialist?

AspectTech Services ManagerIT Support Specialist
Required credentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMPAssociate's or Bachelor's degree; certifications like CompTIA A+ or Network+
Work environmentOversees multiple teams, manages projects, and interacts with clients and vendorsProvides technical support directly to end-users, often in an office or helpdesk setting
Employer and industry usageUsed in IT departments across various industries, focusing on service delivery and managementCommon in tech support, helpdesk, and customer service roles within IT

The main difference is that Tech Services Managers oversee IT service delivery and manage teams, while IT Support Specialists focus on providing direct technical support to users. The manager role involves strategic planning and coordination, whereas the specialist role is more hands-on troubleshooting.

What are popular job titles related to Tech Services Manager jobs in Alberta?

For Tech Services Manager jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Tech Services Manager jobs in Alberta look for?

The top searched job categories for Tech Services Manager jobs in Alberta are:

Tech Services Manager jobs near you
Infographic showing various Tech Services Manager job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Manager, IT Platforms & Service Delivery

Inter Pipeline Ltd.

Calgary, AB

Full-time

Posted 8 days ago

Job description

At Inter Pipeline, we are building a team of innovators and problem solvers with diverse backgrounds and skill sets. We cultivate opportunities to get to know each other better and collaborate more effectively. In every part of our organization, you will find people with a sense of purpose and a shared ethos - motivated, engaged, exploring new ideas and pushing for continuous improvements in everything we do. We believe teamwork is core to our success, and in that spirit you will work closely with leaders and team members. This is a great opportunity to amplify your purpose and contribute to meaningful, challenging work at the forefront of the energy sector.

Bring your passion, your ideas, and let's do this.

Description

Inter Pipeline is seeking an experienced and results-oriented technology leader to oversee the delivery and operation of our enterprise technology platforms and IT services. Located out of our Calgary office and reporting to the Director, Information Technology, this role is responsible for ensuring our network, cloud platforms, infrastructure, workplace technology, collaboration services, audio visual services, service desk, and related technology services operate reliably, securely, and cost-effectively. 

Operating within a blended delivery model that includes internal employees, consultants, and managed service providers, the successful candidate will focus on improving service quality, strengthening operational reliability, driving automation, optimizing technology costs, and ensuring service providers deliver exceptional value. This role will play a critical part in enhancing the technology experience for employees while maintaining a strong focus on operational excellence, business alignment, and continuous improvement. 

Key Activities and Responsibilities
  • Lead the delivery and operation of enterprise network, cloud, infrastructure, workplace technology, collaboration, audio visual, service desk, and disaster recovery services. 
  • Establish service standards, performance metrics, and operational processes that ensure reliable, secure, and cost-effective technology delivery. 
  • Lead the governance and performance management of managed service providers, including service reviews, escalations, contract renewals, commercial negotiations, and continuous improvement initiatives. 
  • Drive operational excellence by improving service quality, reducing recurring issues, simplifying processes, and strengthening operational discipline. 
  • Lead the evolution of IT service management practices and maximize the value of the organization's ServiceNow platform through workflow automation, process standardization, self-service capabilities, service analytics, and continuous improvement. 
  • Identify and implement automation opportunities that reduce manual effort, improve consistency, accelerate service delivery, and create capacity for higher-value work. 
  • Lead cloud, infrastructure, and operational cost optimization initiatives while balancing service quality and operational risk. 
  • Support the implementation of cybersecurity controls, identity management practices, compliance requirements, and disaster recovery capabilities across technology platforms. 
  • Lead, coach, and develop a blended team of employees, consultants, and service providers while fostering a culture of accountability, ownership, service excellence, continuous improvement, and employee development. Establish meaningful development plans, succession strategies, and growth opportunities that strengthen both leadership capability and technical expertise across the organization. 
Education, Skills and Experience
  • Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related discipline. Equivalent experience will be considered. 
  • Minimum 8-10 years of progressive experience leading enterprise technology operations, infrastructure, platform services, or IT service delivery functions. 
  • Demonstrated experience managing outsourced service delivery models, managed service providers, and technology vendor relationships. 
  • Proven experience improving operational reliability, service quality, employee experience, and cost performance through measurable improvement initiatives. 
  • Strong understanding of enterprise networking, cloud platforms, infrastructure services, workplace technology, end-user computing, and IT service management practices. 
  • Demonstrated experience leveraging automation, workflow technologies, and IT service management platforms to improve service quality, operational efficiency, and employee experience. 
  • Experience implementing or optimizing enterprise IT service management platforms, preferably ServiceNow, including workflow automation, service catalog, self-service, reporting, and process improvement capabilities. 
  • Knowledge of identity and access management, privileged access management, Zero Trust principles, remote access technologies, and operational cybersecurity controls. 
  • Experience working in regulated environments with governance, audit, and compliance requirements, including SOX controls. 
  • Familiarity with Microsoft cloud and security technologies, Cisco networking technologies, and enterprise service management platforms. 
  • Proven ability to develop employees, build high-performing teams, and create a culture of accountability, growth, continuous improvement, and service excellence. 
  • Strong leadership, communication, stakeholder management, vendor management, and financial management skills. 

Preferred Qualifications: 

  • Experience in energy, utilities, manufacturing, or other asset-intensive industries.
  • ITIL certification or demonstrated application of IT service management best practices.
  • Experience leading cloud modernization, service transformation, automation, or cost optimization initiatives.
  • Relevant certifications in cloud platforms, networking, cybersecurity, service management, or project management. 
Hours

Monday - Friday, 40 hour per week 

Inter Pipeline recognizes the importance of properly rewarding our employees by offering attractive employee benefits. Please visit our "working with us" page to learn about the compensation and benefits offeringsWorking Here | Inter Pipeline 

As this position is identified as security sensitive, employment of a finalcandidate will be conditional upon completionof a criminal background check assessment withsatisfactory results. 

While diversity is a fact, inclusion is the act of recognizing the value of our differences and leveraging them for the betterment of our organization. At Inter Pipeline, we are dedicated to building an inclusive and equitable workplace that values, represents, and supports the communities in which we work. We are committed to maintaining a respectful workplace and we are building a culture that supports the diverse needs of our employees. We welcome applications from all individuals including those who are Indigenous, racialized, of varied abilities and ethnicities, members of gender and sexually diverse communities, as well as with any other dimension of diversity.

Apply