Tech Sales Associate Jobs in Toronto, ON (NOW HIRING)

Sales Associate

TheSales Associatedevelops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is directly tied to sales volume results

Specific responsibilities include (but are not limited to) the following:

• Consistently deliver extraordinary service to all customers

• Exceed all sales and service goals and targets

• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients

• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars

• Perform floor recovery, visual merchandising, price change, and related sales support tasks

• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays,etc

• Resolve all customer service issues and partner with selling management on any issues outside of guidelines

• Comply with all Health & Safety policies and requirements

• Ensure compliance with privacy policies, regulations, and cyber security measures.

• Perform other duties, as assigned

The ideal candidate:

• Minimum of 4+years experience in a commission-based luxury sales environment

• Consistent sales performance with demonstrated results in achieving and exceeding sales quota required

• Ability to work a flexible schedule including evenings, weekendsand holiday availability

• Highly collaborative; working with and through others in a team-oriented environment

• Leverages social media platforms to promote themselves as a fashion influencer and build personal brand

• Skilled at using multiple channels of technology to strengthen existing relationships,drive new client acquisition & stay connected

• Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferences

• Has a strong understanding of current and emerging trends in fashion

• Possesses broad range of product knowledge across all merchandise categories in the store

• Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential

The measures of success:

• Contribution to financial objectives

• Individual objectives linked to the achievement of department goals

• Feedback from internal and external clients

Conseiller(ere) a la vente

Le(la)conseiller(ere) a la ventedeveloppedes relationsetroiteset durables avec les clientsafind'accroitreles ventes, leniveaude service et lafidelisation. Laremunerationinherenteacettefonctionestaxeesur les commissions etdirectementproportionnelleau volume de ventesrealisees.

Lesresponsabilitesspecifiquescomprennentcequi suit, sanstoutefoiss'ylimiter :

• Offredefaconsoutenueun excellent service atousles clients

• Depassetousles buts etobjectifsinherentsaux ventes et au service

• Se composeuneclientelede basepersonnelleloyaleenacquerantconstammentde nouveaux clients,enfaisantprogressersesrelations avec les clientsexistantsetenretenantles clientsfideles

• Assisteatoutesles seances de formation, ycomprisles seancesd'infosur lesproduits,cellesoffertespar lesfournisseurset les ateliers Holt Renfrew

• Effectuelereamenagementdu rayon, lemarchandisagevisuel, leschangementsde prix ettoutetacheconnexeappuyantles ventes

• Communiqueregulierementavecsaclientelepersonnellepartelephone, parcourrierouparvoieelectroniquerelativementauxevenementsenmagasin, auxdemandesdeproduits, ausuiviapres-vente, auxanniversaires, etc.

• Regletouteslespreoccupationsenmatiere de service a laclienteleetcollaboreavec la direction des ventes pourtoutescellesqui nesontpas dans leslignesdirectrices

• Observetoutesles exigences et politiquesenmatiere de sante etsecurite

• Assurer le respectenmatiere de protection de la vieprivee, desreglementationset desmesuresdecybersecurite.

• Effectuelesautrestachesquiluisontassignees

Le(la)candidat(e)ideal(e)doit:

• Possederaumoins4anneesd'experiencedans unenvironnementaxesur les ventes a commission

• Avoirunrendementconstant des ventes et desresultatsdemontresdansl'atteinteet ledepassementdu quota de ventesrequis

• Avoirlacapacitedetravaillerselonunhoraireflexible, ycomprislesoir, les fins desemaineet lesjoursferies.

• Etretrescollaboratif;travailleravec et parl'intermediaired'autrespersonnesdans unenvironnementaxesurl'espritd'equipe

• Tirerpartidesplateformesdemediassociauxpour se faireconnaitreentantqu'influenceurde la mode etbatirunemarquepersonnelle

• Etrehabile autiliserde multiplescanauxtechnologiquespourrenforcerles relationsexistantes,favoriserl'acquisitionde nouveaux clients etgarderle contact

• Utiliserl'applicationHolt Renfrew 360 pourresterencontact avec les clients et faire des suggestionscibleesenfonctiondel'historiquedesachatset despreferences

• S'adresserdefaconproactive aux clients pourpartagerun point devuetriesur levoletdes nouveauxarrivagesqui correspondent auxpreferencesdes clientsenmatiere de mode

• Avoirunebonnecomprehensiondestendancesactuellesetemergentesde la mode

• Possederunevasteconnaissancedesproduitsdanstouteslescategoriesdemarchandisesdumagasin

• Prendrel'initiativede setenirau courant desnouvelleslivraisons demarchandisesdanstoutesles divisionsafinde maximiser lepotentielde vente

L'evaluationdusucces:

• Contribution auxobjectifsfinanciers

• Objectifsindividuelsliesa larealisationdesobjectifsdu rayon

• Retroactionsdes clients internes etexternes