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Tech Connect Chat Support Jobs in Texas (NOW HIRING)

TransPerfect

Customer Service Representative

El Paso, TX · On-site

$14.50 - $19.75/hr

... and chat support, business process outsourcing, and global call center services. TRI offers ... technology solutions. TransPerfect is a drug-free workplace. Pre-employment background check and ...

TransPerfect

Customer Service Representative

El Paso, TX · Remote

$14.50 - $19.75/hr

... and chat support, business process outsourcing, and global call center services. TRI offers ... technology solutions. TransPerfect is a drug-free workplace. Pre-employment background check and ...

Krest Global Solutions

AWS Connect Developer

Dallas, TX · Remote

$60 - $65/hr

... flows for voice, chat, SMS, and omni-channel interactions. · Develop Node.js-based Lambda ... support tickets, call recordings, customer notes) in Zoho and other third-party tools. · Ensure ...

Krest Global Solutions

AWS Connect Engineer

Dallas, TX · On-site

$50 - $55/hr

Enable voice/chat/email channels and manage outbound dialer. Develop Lambda functions and integrate ... Perform testing/debugging, optimize performance, and support UAT/monitoring. Required Skills 5+ ...

HOMEVESTORS OF AMERICA INC

Support Tech

Dallas, TX · On-site

$36K - $45K/yr

... email, or chat - to our customers using our software products - SalesForce, Service Cloud ... support related role (internships or volunteer work in IT/software support is welcome)

HOMEVESTORS OF AMERICA INC

Support Tech

Dallas, TX · On-site

$36K - $45K/yr

... email, or chat - to our customers using our software products - SalesForce, Service Cloud ... support related role (internships or volunteer work in IT/software support is welcome)

TransPerfect

Customer Service Representative

El Paso, TX · Remote

$14.50 - $19.75/hr

... and chat support, business process outsourcing, and global call center services. TRI offers ... technology solutions. TransPerfect provides equal employment opportunity to all individuals ...

TransPerfect

Customer Service Representative

El Paso, TX · On-site

$14.50 - $19.75/hr

... and chat support, business process outsourcing, and global call center services. TRI offers ... technology solutions. TransPerfect provides equal employment opportunity to all individuals ...

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Tech Connect Chat Support information

What is Tech Connect Chat Support?

Tech Connect Chat Support is a customer service role focused on assisting users with technical issues, questions, or troubleshooting through online chat platforms. Professionals in this position help customers resolve software or hardware problems, provide product guidance, and ensure a positive support experience. They often use real-time messaging to communicate, aiming to quickly and accurately address user concerns. This role requires strong technical knowledge, communication skills, and the ability to multitask in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a Tech Connect Chat Support specialist, and why are they important?

To thrive as a Tech Connect Chat Support specialist, you need strong troubleshooting abilities, a solid understanding of relevant technical products or services, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and live chat platforms is usually required. Excellent written communication, patience, and problem-solving skills help build rapport and resolve customer issues efficiently. These competencies ensure timely, accurate support and high customer satisfaction in a fast-paced digital environment.

What are some common challenges faced in a Tech Connect Chat Support role, and how can they be managed?

In a Tech Connect Chat Support role, one of the most common challenges is efficiently handling multiple customer conversations simultaneously while maintaining a high standard of service. Additionally, resolving complex technical issues without the benefit of voice communication can require extra patience and clear written communication. Team members often rely on strong collaboration, using internal knowledge bases and escalation procedures when necessary. Staying organized and continuously updating technical knowledge can help manage these challenges effectively.

What are popular job titles related to Tech Connect Chat Support jobs in Texas?

For Tech Connect Chat Support jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Tech Connect Chat Support jobs in Texas look for?

The top searched job categories for Tech Connect Chat Support jobs in Texas are:

What cities in Texas are hiring for Tech Connect Chat Support jobs?

Cities in Texas with the most Tech Connect Chat Support job openings:

Tech Connect Chat Support jobs near you
Infographic showing various Tech Connect Chat Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Customer Service Representative

TransPerfect

El Paso, TX • On-site

$14.50 - $19.75/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 24 days ago

TransPerfect rating

7.0

Company rating: 7.0 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

270th of 500 rated business services

Job description

TransPerfect Is More Than Just a Job...
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
Location: 1015 Belvidere St, El Paso, TX 79912
  • Full-time with Benefits: Award-winning benefits package, medical/dental, 401K, PTO and much more!
  • Career Advancements
  • Superior Employee Engagement Program
  • Paid Training

Customer Service Representative are responsible for processing in-bound calls with third party client displaying great customer service skills to ensure highest level of customer satisfaction. Our Customer Service Representatives are enthusiastic and motivated. We are a team, working together in an organized and structured environment that thrives on employees who work with integrity, honesty, punctuality, and leadership.
Responsibilities
  • Technology Troubleshooter - When it comes to explaining cellular phones, billing, or answering general questions from our customers, you are the expert. Not only are you able to answer questions, but you are the solution! Some of the areas you could assist include changing a SIM card, downloading apps, or adding contacts to their phone.
  • Answering inbound calls from customers ranging from billing to technical support.
  • Providing clear and accurate information using a multitude of resources
  • Engaged with their PC throughout the duration of shift doing data entry, look-up and corresponding tasks.
  • Confidentiality and Compliance - PCI (Payment Card Industry) compliance required. (Paperless workspace, Client Information Privacy, No Cell-phone use policy, must follow scripts and processes to ensure compliance with local, state and federal wireless standards and requirements)

Qualifications
  • High School Diploma or General Equivalency Diploma required; 18 years or older
  • 1 year of Customer Service experience, or Call Center experience, and desktop applications experience
  • Minimum 1 year experience working with mobile phones, either in a technical support role or service capacity
  • Schedule Flexibility
  • Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy
  • Computer Skills - basic navigation and typing skills
  • Communication tools - Teams, Outlook
  • Time management
  • Ability to work with challenging customers and maintain positive experience on each call

TransPerfect Connect (TPC)is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TRI offers services in over 170 languages and employs industry-specialized interpreters screened for subject expertise. TPC is a division of TransPerfect, the world's largest privately held provider of language services and globalization management technology solutions.
TransPerfect is a drug-free workplace. Pre-employment background check and drug screen is required.
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.

What TransPerfect employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About TransPerfect

Sourced by ZipRecruiter

TransPerfect was founded in 1992 with a simple mission to provide the highest quality language services to leading organizations worldwide. Started as a two-person company operating out of a dorm room, TransPerfect has spent nearly three decades solving global business challenges for our clients, and has turned into one of the most successful growth stories in the business world.

Industry

Translation services

Company size

5,001 - 10,000 Employees

Headquarters location

New York, NY, US

Year founded

1992

Social media

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