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Tax Software Analyst Jobs in Indiana (NOW HIRING)

ARDAGH GROUP

Sales and Use Tax Manager

Indianapolis, IN · Hybrid

$106K - $139K/yr

Prepare and analyze monthly, quarterly, and annual sales and use tax returns, accruals, and ... Maintain the tax determination software (Thompson Reuters OneSource Indirect Tax Determination ...

Ardagh Group

Sales and Use Tax Manager

Indianapolis, IN · On-site

$106K - $139K/yr

Prepare and analyze monthly, quarterly, and annual sales and use tax returns, accruals, and ... Maintain the tax determination software (Thompson Reuters OneSource Indirect Tax Determination ...

ARDAGH GROUP

Sales and Use Tax Manager

Indianapolis, IN · Hybrid

$106K - $139K/yr

Prepare and analyze monthly, quarterly, and annual sales and use tax returns, accruals, and ... Maintain the tax determination software (Thompson Reuters OneSource Indirect Tax Determination ...

Agresta Storms and O'Leary PC

Tax Supervisor

Indianapolis, IN · On-site

$106K - $139K/yr

... analysis • Provide direct supervision, coaching, and real-time feedback to 2-4 staff members ... CCH tax software environment (or demonstrated ability to learn new platforms quickly) • ...

Dmainc

Associate Analyst, Property Tax

Indianapolis, IN · On-site

Essential Duties and Responsibilities Perform property tax data analysis, reconciliation, and import into PTMS, OneSource, PowerPlan, and DMA's internal software PTCA Update and maintain client tax ...

Cetera

Manager, Tax

Indianapolis, IN · Hybrid

$106K - $139K/yr

Strong analytical skills * Proficiency in Microsoft Office * Experience in tax software What's Nice to Have: * A Master's Degree in Taxation or MBA is preferred * Management experience in a CPA or ...

Cetera Financial Group, Inc.

Manager, Tax

Indianapolis, IN · On-site

$106K - $139K/yr

Strong analytical skills * Proficiency in Microsoft Office * Experience in tax software What's Nice to Have: * A Master's Degree in Taxation or MBA is preferred * Management experience in a CPA or ...

Cetera

Manager, Tax

Indianapolis, IN · Hybrid

$106K - $139K/yr

Strong analytical skills * Proficiency in Microsoft Office * Experience in tax software What's Nice to Have: * A Master's Degree in Taxation or MBA is preferred * Management experience in a CPA or ...

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Tax Software Analyst information

What does a tax software analyst do?

A Tax Software Analyst is responsible for evaluating, implementing, and supporting tax software solutions used by organizations or individuals to manage their tax compliance and reporting needs. They analyze business requirements, troubleshoot software issues, and provide technical support to users. Their role often involves collaborating with tax professionals, IT teams, and software vendors to ensure the software meets regulatory standards and user needs. Additionally, they may assist with software updates, user training, and process optimization to enhance efficiency during tax season.

What are the key skills and qualifications needed to thrive as a tax software analyst, and why are they important?

To thrive as a Tax Software Analyst, you need a solid understanding of tax laws, accounting principles, and experience with tax preparation, often supported by a degree in accounting or a related field. Familiarity with tax software platforms (such as TurboTax, Drake, or UltraTax), data analytics tools, and sometimes relevant certifications like Enrolled Agent (EA) are highly beneficial. Strong problem-solving abilities, attention to detail, and effective communication skills help analysts provide accurate support and translate complex tax concepts for clients or development teams. These skills ensure efficient troubleshooting, regulatory compliance, and high customer satisfaction in a technology-driven tax environment.

What are some common challenges faced by tax software analysts when supporting clients during peak tax season?

During peak tax season, Tax Software Analysts often encounter high volumes of support requests, ranging from software troubleshooting to guidance on new tax regulations. Balancing timely responses with accurate, detailed assistance can be challenging, especially when clients are under tight filing deadlines. Analysts must stay updated on tax law changes and software updates to provide the best support, and they frequently collaborate with product developers and tax professionals to resolve complex issues. Effective time management, strong communication skills, and a customer-focused mindset are essential to succeed in this fast-paced period.

What is the difference between Tax Software Analyst vs Tax Accountant?

AspectTax Software AnalystTax Accountant
Primary RoleAnalyzes and tests tax software, ensures compliance with tax laws, and supports software developmentPrepares, reviews, and files tax returns, provides tax planning and consulting services
Required SkillsKnowledge of tax laws, software testing, data analysis, and IT skillsTax regulations, accounting principles, attention to detail, and client communication
Work EnvironmentTechnology firms, software companies, or finance departmentsAccounting firms, corporate finance departments, or small businesses
CertificationsCPA, CTA, or tax software certifications beneficialCPA or Enrolled Agent (EA)

While both roles involve tax knowledge, a Tax Software Analyst focuses on software testing and compliance, whereas a Tax Accountant handles tax preparation and planning. Understanding these differences helps job seekers target the right position based on their skills and career goals.

What are popular job titles related to Tax Software Analyst jobs in Indiana?

For Tax Software Analyst jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Tax Software Analyst jobs in Indiana look for?

The top searched job categories for Tax Software Analyst jobs in Indiana are:

What cities in Indiana are hiring for Tax Software Analyst jobs?

Cities in Indiana with the most Tax Software Analyst job openings:

Tax Software Analyst jobs near you
Infographic showing various Tax Software Analyst job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, and 5% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution.

Seasonal Call Center Team Member/Lead

Jackson Hewitt Tax Service, Inc.

Indianapolis, IN • On-site

$13 - $16/hr

Other

Re-posted 10 days ago

Jackson Hewitt rating

4.9

Company rating: 4.9 out of 10

Based on 120 frontline employees who took The Breakroom Quiz

149th of 151 rated financial services

Job description

Benefits:
  • Employee discounts
  • Flexible schedule
  • Training & development
Seasonal Tax Call Center Represenative/Lead
Join a dynamic call center team during tax season! We're looking for energetic and customer-focused individuals to support both tax professionals and consumers using our client's tax software and refund programs. If you thrive in a fast-paced environment, enjoy helping others, and are ready to take the next step in your customer service career-this is the role for you.
What You'll Do:
  • Handle inbound calls, chats, and emails per day from customers regarding tax software and refund programs.
  • Make outbound calls to clients confirming appointments for offices across the region
  • Assist consumers with refund advance programs and troubleshoot account issues.
  • Accurately document all customer interactions for trend analysis and quality assurance.
  • Maintain high service levels and call quality standards.
  • Collaborate with team members and leadership to ensure positive customer experience.
What We're Looking For:
  • 1+ years of customer service experience (call center preferred).
  • Tax preparation experience is preferred. (willing to train the right candidate)
  • Experience with chat/email support and navigating multiple systems.
  • High school diploma or GED required.
  • Experience in financial services, bookkeeping, banking, or tax support is a plus.
Tax Revenue Customer Service Representative
Provide best-in-class customer service to taxpaying customers by phone in a fast-paced environment.
Key Responsibilities:
  • Respond to various tax inquiries.
  • Utilize training and resources to solve problems related to tax procedures, filing, and payment requirements.
  • Access data using basic computer skills and communicate professionally while maintaining ethical and confidentiality standards.

Compensation: $13.00 - $16.00 per hour
Working at Jackson Hewitt
Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.
Taxes are fun (really!)
Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.
PTIN Certification: Yes
By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee's job application process is specific to that franchisee and will not be communicated to any other entity.

What Jackson Hewitt employees say

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Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Jackson Hewitt

Sourced by ZipRecruiter

At Jackson Hewitt, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don't receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are "Working Hard for the Hardest Working Americans". This is our mission and it's a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients. Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That's where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.

Industry

Finance and insurance and accounting services

Company size

5,001 - 10,000 Employees

Headquarters location

Jersey City, NJ, US

Social media

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