$21.96 - $32.94 Hourly
$45,680 - $68,520 Annually
This position is a Pay Band C5
Posting Details
The New Mexico Works (NMW) program, administered through the Temporary Assistance for Needy Families (TANF) initiative, supports low-income families with children in achieving economic self-sufficiency. NMW offers job preparation, training, and employment services that help participants transition from government assistance to unsubsidized employment. By focusing on workforce development, family strengthening, and reducing dependency, NMW empowers families to build stable, long-term economic independence.
Interviews will be conducted within 2 weeks of closing date.
This posting will be used to fill multiple positions.
Why does the job exist?
To assist Temporary Assistance for Needy Families (TANF) participants in personal development and barrier management in the process of finding meaningful work which will lead to a career and self sufficiency for their family and home.
How does it get done?
Matching TANF participant skills, goals and experience with employer's needs through job development, training, skill assessment, counseling services, interviewing, collaborating and networking as well as ongoing case management throughout the program.
Who are the customers?
TANF participants, Employers, Government agencies and Workforce Partners
Ideal Candidate
• Customer Service experience in a business office environment.
• Have Experience in recruiting jobs for others.
• Capability to work collaboratively with colleagues, job seekers and employers.
• Ability to embrace diversity and difficult personal circumstances in serving customers and colleagues of varied backgrounds and learning styles.
• Excellent listening, written and strong verbal communication skills.
• Attention to detail and accuracy .Strong work ethic and ability to prioritze multiple tasks and follow through in a timely manner.
• Ability to work independently as well as effective team member.
• Proficiency in MS Office Suite as well as ability to learn software and database programs.
Minimum Qualification
High School diploma or Equivalency and two (2) years experience in customer service, administrative support, human resources, recruitment, placement, selection, compensation, benefits administration, labor relations, occupational analysis, processing personnel transactions, or eligibility determination in a public and/or social welfare program. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience.
Employment Requirements
Must possess and maintain a valid Driver's License. Pre-employment background investigation is required and is conditional pending results.
Working Conditions
Office setting. Sitting for long periods of time viewing computer monitor. Repetitive hand movement. Standing, walking, lifting up to 20 lbs. Use of computer, copier and telephone. This role will include occasional travel to nearby offices up to 20%, within approximately a two-hour radius, to assist with coverage needs. Travel may be required to include overnight stays.
Supplemental Information
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Agency Contact Information: Angelica Hernandez Email
Agency Contact Information: Tia Tenorio Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.