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T1 Technical Support Jobs (NOW HIRING)

Navanta, LLC

Technical Support Specialist

Lenexa, KS · On-site

$25/hr

Summary/Objective The Support Technical Specialist II is a staff position that provides technical ... T1 pay: $22.50/hr T2 pay: $25.00/hr Schedule: In-office. Mon-Fri 8a-5p. Hours may be flexible for ...

Navanta, LLC

Technical Support Specialist

Tulsa, OK · On-site

$25/hr

Summary/Objective The Support Technical Specialist II is a staff position that provides technical ... T1 pay: $22.50/hr T2 pay: $25.00/hr Schedule: In-office. Hours may be flexible for preference or ...

Navanta, LLC

Technical Support Specialist

Lenexa, KS

$22.50/hr

Overview Summary/Objective The Support Technical Specialist II is a staff position that provides ... T1 pay: $22.50/hrT2 pay: $25.00/hr Schedule: In-office. Mon-Fri 8a-5p. Hours may be flexible for ...

Navanta, LLC

Technical Support Specialist

Lenexa, KS

$22.50/hr

Overview Summary/Objective The Support Technical Specialist II is a staff position that provides ... T1 pay: $22.50/hrT2 pay: $25.00/hr Schedule: In-office. Mon-Fri 8a-5p. Hours may be flexible for ...

Navanta, LLC

Technical Support Specialist

Lenexa, KS · On-site

$25/hr

Overview Summary/Objective The Support Technical Specialist II is a staff position that provides ... T1 pay: $22.50/hr T2 pay: $25.00/hr Schedule: In-office. Mon-Fri 8a-5p. Hours may be flexible for ...

Cybertools

Tier 2 Technical support

Puyallup, WA · On-site

$30/hr

Provide Tier I escalation support and assist T1 technicians in resolving advanced issues. Manage and execute assigned technical projects from initiation to completion. Participate in on-call ...

Wow

Technical Support Specialist- Commercial

Tampa, FL

$17.75/hr

The Technical Support Specialist- Commercial provides industry-leading first-level customer support ... Business Voice & Data products (POTS, EMTA, VoIP, Hosted VoIP, PRI, T1, SIP, HSD, Email, and CATV ...

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T1 Technical Support information

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How much do t1 technical support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for t1 technical support in the United States is $24.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a T1 Technical Support?

T1 Technical Support, also known as Tier 1 Technical Support, refers to the initial level of technical assistance provided to customers or end-users. Professionals in this role handle basic technical issues, answer general inquiries, and troubleshoot common problems with products or services. They serve as the first point of contact and often escalate more complex issues to higher-level support teams. T1 support is crucial for ensuring customer satisfaction and efficient problem resolution. Typical tasks include password resets, software installation guidance, and connectivity troubleshooting.

What are the key skills and qualifications needed to thrive as a T1 Technical Support specialist?

To thrive as a T1 Technical Support specialist, you need a solid understanding of troubleshooting, basic IT concepts, and strong communication skills, often supported by a high school diploma or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic networking software is typically required. Patience, active listening, and problem-solving abilities help you stand out when assisting users with varying technical backgrounds. These skills ensure quick and effective resolution of technical issues, leading to higher customer satisfaction and operational efficiency.

What are some common challenges faced by T1 Technical Support specialists, and how can they be managed effectively?

T1 Technical Support specialists often encounter challenges such as handling high call volumes, troubleshooting a wide range of basic technical issues, and managing interactions with frustrated or non-technical users. Effectively managing these challenges relies on strong communication skills, patience, and the ability to quickly identify and escalate more complex issues to higher-level support. Collaboration with team members and using knowledge bases or ticketing systems can also help streamline workflows and improve response times.

What is the difference between T1 Technical Support vs T2 Technical Support?

AspectT1 Technical SupportT2 Technical Support
Required CredentialsHigh school diploma or equivalent, basic technical certificationsAdditional certifications, more technical knowledge
Work EnvironmentHelp desk, call center, on-site supportAdvanced support, troubleshooting, on-site or remote
Employer & Industry UsageCommon in IT, telecom, tech companiesProgression from T1, more complex issues

The main difference between T1 Technical Support and T2 Technical Support lies in the complexity of issues handled and required expertise. T1 support focuses on basic troubleshooting and customer assistance, while T2 support deals with more advanced technical problems requiring deeper knowledge. T2 support often requires additional certifications and experience, serving as a step up in technical support roles.

What cities are hiring for T1 Technical Support jobs?

Cities with the most T1 Technical Support job openings:

What states have the most T1 Technical Support jobs?

States with the most job openings for T1 Technical Support jobs include:

What are popular job titles related to T1 Technical Support jobs?

For T1 Technical Support jobs, the most frequently searched job titles are:

Technical Support Specialist

Lenexa, KS • On-site

Navanta, LLC
See more jobs at Navanta, LLCexternal

$25/hr

Full-time

Re-posted 13 days ago

Job description

Summary/Objective 

The Support Technical Specialist II is a staff position that provides technical support assisting end-users with their day-to-day technical issues.

T1 pay: $22.50/hr
T2 pay: $25.00/hr

Schedule: In-office. Mon-Fri 8a-5p. Hours may be flexible for preference or shift needs. Weekend and Mid-shift options are available.


Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

  • Under general supervision, provide technical software, hardware, and network problem resolution to customer end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment.
  • Act as the initial contact for all end-users that need technical support.
  • Answering the Support phone, creating new or updating existing tickets, and responding to tickets assigned as appropriate. Tickets may involve systems, networking, and various other technical issues.
  • Clearly communicate technical solutions in a user-friendly professional manner and assist senior technicians as needed.
  • Follow defined procedures and policies to resolve recurring issues.
  • Escalate or involve senior technicians on more sensitive or complex end-user problems.
  • Perform related work as required.

Supervisory Responsibility

This position has no supervisory responsibility.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, scanners, and copy machines. Use of personal phone through Multi-factor authentication is required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time; stand; walk; use hands to type, handle or feel; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Position Type and Expected Hours of Work

This is a full-time position. Hours of work and days are typically Monday through Friday in one of the following timeslots: 7:00 a.m. to 4:00 p.m., 8:00 a.m. to 5:00 p.m., or 9:00 a.m. to 6:00 p.m. Occasional deviations from these timeslots might be necessary depending on client or company needs. 

Travel

Infrequent travel is expected for this position.


Required Education and Experience

  • Basic understanding of desktop operating systems, various software applications and PC/Server/Network hardware.
  • Basic understanding of principles and theories of network systems and management.
  • Basic understanding of Internet technologies and products.
  • At least one year of technical work experience or equivalent education.

Preferred Education and Experience

  • Three or more years of technical work experience.
  • One or more relevant technical certifications (e.g., A+, Network+ and Security+).

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

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