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T2 Support Jobs (NOW HIRING)

AI Tool Support Engineer

Arlington, VA · On-site

$64K - $124K/yr

T1/T2 AFS IT Helpdesk Support and Inquiries * White glove Application services (SCRM requests, Architecture/Design help, App change management, etc.) What you need Customer Support & Service ...

New

Position Overview The Product Support Analyst serves as a technical resource for T2 customers and internal teams, with primary responsibility for providing break/fix support for T2 Flex PE solutions.

The T2 will play a critical role in understanding client environments, identifying technical and ... Peripheral device (printers, scanners) support. Exchange/O365 email failures and permissions.

$14.50 - $20/hr

The Field Technician develops and maintains support documentation and training to allow for effective knowledge transfer to T2 staff and customers regarding T2 PARCS products. Essential Position ...

T1/T2 Tech Support

Boston, MA · On-site

$40K - $51K/yr

T1/T2 Help Desk / Technical Support Employment Type: 3 month contract to Full Time Permanent Location : Fully onsite Mon - Fri in Boston, MA (Fenway-Kenmore area) Schedule: No on-call rotation or off ...

In this role, you will focus on Helpdesk T1 and T2 support, handling day-to-day tickets, device troubleshooting, and user onboarding and offboarding - while also having the opportunity to collaborate ...

Work with the internal teams including Sales, Account Management, Support, Product, Engineering and Training, and external customer stakeholders to formulate/maintain a Success Plan outlining how T2 ...

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T2 Support information

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AI Tool Support Engineer

Arlington, VA • On-site

Accenture Federal Services
IT Services • 10K+ employees

Full-time

Posted 8 days ago


Accenture Federal Services rating

8.7

Company rating: 8.7 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

51st of 501 rated business services


Job description

We are seeking an AI Tool Support Engineer for an AI-powered coding assistant that leverages Large Language Models (LLMs) to help developers write code more efficiently and accurately. In this role, you will work with the Lead Engineer on enabling model services, configuring IAM policies, supporting vendor platforms, and providing T1/T2 helpdesk support through the IT Helpdesk. This position requires strong AWS expertise, security knowledge, and excellent customer support skills. 

The Work

  • Enable Model Services, IAM Configurations, Vendor Platform Support  
  • T1/T2 AFS IT Helpdesk Support and Inquiries 
  • White glove Application services (SCRM requests, Architecture/Design help, App change management, etc.)

What you need

Customer Support & Service (Intermediate) 

  • Helpdesk ticketing systems (ServiceNow, Jira Service Management, Zendesk)
  • T1/T2 support methodologies and escalation procedures
  • Customer service best practices and SLA management
  • Issue tracking, documentation, and resolution 

Communication & Content Management (Intermediate) 

  • Technical writing and documentation
  • Content management systems (SharePoint, Confluence, WordPress)
  • Email marketing and newsletter platforms
  • Stakeholder communication and relationship management 

AI Coding Assistant Knowledge (Intermediate) 

  • Understanding of AI code generation tools and workflows
  • Developer tools and IDE environments
  • Common coding assistant use cases and limitations
  • Basic troubleshooting of AI-generated code 

What Accenture Federal Services employees say

Pay

Benefits

Hours and flexibility

Workplace

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