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System Patient Experience Manager Jobs in Raleigh, NC

Duke Health

Service Access Team Leader - DRH HSC

Durham, NC · On-site

$15.50 - $20.25/hr

Duke University Health System - Patient Revenue Management Office (PRMO) seeks to hire a Service ... Experience Four years of experience in a healthcare setting is required. An Associate's degree in ...

Walgreens Boots Alliance

Pharmacy Manager

Raleigh, NC · On-site

$63.25 - $74.25/hr

Patient Experience * Engages patients by greeting them and offering assistance with products and ... Maintains information technology knowledge of pharmacy systems including workflow, prescription ...

New

Walgreens

Pharmacy Manager

Raleigh, NC · On-site

$63.25 - $74.25/hr

Job Responsibilities: Patient Experience * Engages patients by greeting them and offering ... Maintains information technology knowledge of pharmacy systems including workflow, prescription ...

Walgreens

Pharmacy Manager

Chapel Hill, NC · On-site

$67.05 - $90.55/hr

Patient Experience * Engages patients by greeting them and offering assistance with products and ... Maintains information technology knowledge of pharmacy systems including workflow, prescription ...

Walgreens

Pharmacy Manager

Raleigh, NC

$63.25 - $74.25/hr

Job Responsibilities: Patient Experience * Engages patients by greeting them and offering ... Maintains information technology knowledge of pharmacy systems including workflow, prescription ...

Walgreens

Pharmacy Manager

Raleigh, NC · On-site

$63.25 - $74.25/hr

Job Responsibilities: Patient Experience * Engages patients by greeting them and offering ... Maintains information technology knowledge of pharmacy systems including workflow, prescription ...

Walgreens

Pharmacy Manager

Cary, NC · On-site

$67.05 - $90.55/hr

Patient Experience * Engages patients by greeting them and offering assistance with products and ... Maintains information technology knowledge of pharmacy systems including workflow, prescription ...

Walgreens

Pharmacy Manager

Raleigh, NC · On-site

$67.05 - $90.55/hr

Patient Experience * Engages patients by greeting them and offering assistance with products and ... Maintains information technology knowledge of pharmacy systems including workflow, prescription ...

Walgreens

Pharmacy Manager

Raleigh, NC · On-site

$63.25 - $74.25/hr

Job Responsibilities: Patient Experience * Engages patients by greeting them and offering ... Maintains information technology knowledge of pharmacy systems including workflow, prescription ...

Axelon

Patient Services Associate

Durham, NC · On-site

$15.50 - $19.50/hr

Manage work queues to optimize clinic patient flow. * Engage in clinic process improvement ... Experience with electronic health records systems

WakeMed

Patient Registration Representative

Fuquay Varina, NC · On-site

$14.75 - $20.50/hr

... system. * Verify insurance coverage and collect copays, deductibles, and other point-of-service ... Experience working in a healthcare setting with responsibilities such as patient registration ...

Aspen Dental

Patient Care Consultant

Selma, NC

$20 - $26/hr

Deliver an exceptional patient experience with every interaction-supportive, transparent, and ... management systems * Patient-first mindset with empathy, professionalism, and active listening ...

Aspen Dental

Patient Care Consultant

Wake Forest, NC

$20 - $26/hr

Deliver an exceptional patient experience with every interaction--supportive, transparent, and ... management systems * Patient-first mindset with empathy, professionalism, and active listening ...

Aspen Dental

Patient Care Consultant

Selma, NC

$20 - $26/hr

Deliver an exceptional patient experience with every interaction--supportive, transparent, and ... management systems * Patient-first mindset with empathy, professionalism, and active listening ...

Aspen Dental

Patient Care Consultant

Selma, NC · On-site

$20 - $26/hr

Deliver an exceptional patient experience with every interaction-supportive, transparent, and ... management systems * Patient-first mindset with empathy, professionalism, and active listening ...

Aspen Dental

Patient Care Consultant

Wake Forest, NC

$20 - $26/hr

Deliver an exceptional patient experience with every interaction-supportive, transparent, and ... management systems * Patient-first mindset with empathy, professionalism, and active listening ...

Aspen Dental

Patient Care Consultant

Wake Forest, NC · On-site

$20 - $26/hr

Deliver an exceptional patient experience with every interaction-supportive, transparent, and ... management systems * Patient-first mindset with empathy, professionalism, and active listening ...

Duke University

MANAGER, PATIENT REVENUE

Durham, NC · On-site

... Health System. The manager is responsible for developing, implementing, and managing patient ... Six years of experience in the healthcare industry or other applicable experience. A master ...

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All JobsSystem Patient Experience JobsSystem Patient Experience Manager JobsSystem Patient Experience Manager Jobs in Raleigh, NC

System Patient Experience Manager information

See Raleigh, NC salary details

$15

$38

$67

How much do system patient experience manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for system patient experience manager in Raleigh, NC is $38.77, according to ZipRecruiter salary data. Most workers in this role earn between $22.88 and $50.00 per hour, depending on experience, location, and employer.

What is a system patient experience manager?

A System Patient Experience Manager is a healthcare professional responsible for overseeing and improving the overall patient experience across multiple facilities or departments within a healthcare system. They develop strategies, implement best practices, and coordinate initiatives to ensure that patients receive high-quality, compassionate care. Their work often involves collaborating with clinical and non-clinical staff, analyzing patient feedback, and measuring performance metrics to drive continuous improvement in patient satisfaction and care outcomes.

How does a system patient experience manager collaborate with clinical and administrative teams to improve patient satisfaction?

A System Patient Experience Manager works closely with both clinical staff (such as nurses and physicians) and administrative teams to identify areas where patient interactions can be enhanced. This often involves facilitating training sessions, analyzing patient feedback data, and leading multidisciplinary meetings to address service gaps. By building strong relationships across departments, the manager ensures that best practices are implemented consistently, and that patient-centered initiatives align with organizational goals. Effective collaboration is essential for driving system-wide improvements in patient satisfaction and care quality.

What are the key skills and qualifications needed to thrive as a system patient experience manager, and why are they important?

To thrive as a System Patient Experience Manager, you need expertise in healthcare administration, patient relations, and data analysis, typically supported by a bachelor's or master's degree in healthcare management or a related field. Familiarity with patient feedback platforms, quality improvement tools, and accreditation systems such as Press Ganey or HCAHPS is essential. Strong leadership, problem-solving, and communication skills distinguish top performers in this role. These competencies are crucial for driving improvements in patient satisfaction, coordinating cross-departmental initiatives, and ensuring a consistently positive patient experience across the organization.

What is the difference between System Patient Experience Manager vs Patient Experience Coordinator?

AspectSystem Patient Experience ManagerPatient Experience Coordinator
CredentialsBachelor's degree in healthcare, healthcare management, or related field; certifications in patient experience preferredAssociate's or Bachelor's degree; certifications in patient relations or customer service beneficial
Work EnvironmentHealthcare facilities, hospitals, clinics, focusing on system-wide patient experience strategiesHospital departments or clinics, directly interacting with patients to improve service quality
Employer & Industry UsageHospitals, healthcare systems, clinics implementing patient experience programsHealthcare providers, outpatient clinics, hospitals focusing on patient satisfaction

The System Patient Experience Manager oversees the overall patient experience strategies across healthcare systems, focusing on policy development and system-wide improvements. In contrast, the Patient Experience Coordinator works directly with patients to address concerns and improve individual service experiences. Both roles are essential but differ in scope and responsibilities within healthcare settings.

What are popular job titles related to System Patient Experience Manager jobs in Raleigh, NC?

For System Patient Experience Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching System Patient Experience Manager jobs in Raleigh, NC look for?

The top searched job categories for System Patient Experience Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for System Patient Experience Manager jobs?

Cities near Raleigh, NC with the most System Patient Experience Manager job openings:

System Patient Experience Manager jobs near you
Infographic showing various System Patient Experience Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $80,646 per year, or $38.8 per hour.

Service Access Team Leader - DRH HSC

Duke Health

Durham, NC • On-site

$15.50 - $20.25/hr

Full-time

Posted 7 days ago

Duke Health rating

7.3

Company rating: 7.3 out of 10

Based on 255 frontline employees who took The Breakroom Quiz

307th of 888 rated healthcare providers

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.
Duke University Health System - Patient Revenue Management Office (PRMO) seeks to hire a Service Access Team Leaderwho will embrace our mission of Advancing Health Together.
The Service Access Team Lead is an integral part of the patient care team in the clinic/service area and is responsible for patient registration activities including patient identification, demographic and insurance updates, check-in, check-out, point of service collections (deductible, copay, coinsurance and balances), referral and order management, and appointment scheduling according to established policies and procedures. The Patient Service Associate Team Lead is responsible for living Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a positive work environment. The Patient Service Associate Team Lead will maintain a professional image in appearance and over the phone. The Patient Service Associate Team Lead contributes to ensuring the registration desk and waiting areas safeguard patient privacy, confidentiality and safety and are well maintained and clean.
Job Summary
Preparation for clinic
  • Review listing of today's patients and next day patients (Department Appointment Report -DAR) Complete prior preparation activities as required by clinic/department area.
  • Manage clinic work queues following appropriate policies and procedures. Missing Registration items that can be cleared for patients prior to or at arrival Referral work queues Orders work queue.
  • Obtain Imprest cash bag.
  • Identify operational improvements to maximize efficiency and effectiveness of services provided. Communicate opportunities to management
  • Perform other related clerical duties as assigned by Service Access Manager

Minimum Qualifications
Education
High school diploma required.
Experience
Four years of experience in a healthcare setting is required. An Associate's degree in healthcare or business may substitute for two years of experience. A Bachelor's degree in business or healthcare may substitute for four years of experience.
Knowledge, Skills and Abilities:
• Strong verbal and written communication skills mandatory.
• Basic PC skills.
• Minimum six months data entry experience.
• Medical terminolog y knowledge
• Knowledge and understanding of telephone etiquette.
• Ability to organize and prioritize.
• Ability to provide oral and written instructions.
• Ability to interact tactfully and courteously with the public.
• Ability to apply specific departmental policies, rules and regulationsrelating to verifying patient in formation, collecting payments and maintaining records and forms.
• Ability to establish and maintain effective relationships with other personnel.
• Entry level supervisory skills (coaching/counseling, performance evaluation)
• Knowledge of staff planning
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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