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System Patient Experience Manager Jobs in Raleigh, NC

Labcorp

Product Manager - Patient Experience

Durham, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... systems make confident decisions and improve outcomes. Through our unparalleled science, data ... Labcorp is seeking a strategic, high-agency Product Manager to drive patient-facing digital ...

Labcorp

Product Manager - Patient Experience

Durham, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... systems make confident decisions and improve outcomes. Through our unparalleled science, data ... Labcorp is seeking a strategic, high-agency Product Manager to drive patient-facing digital ...

Q2

Customer Experience Manager

Cary, NC · On-site

  • Medical

Complete Site and System reviews for Q2 customers and coordinate with CSM on required follow up ... experience. * Business to Business or Business to Consumer relationship management or Customer ...

AICPA

User Interface & User Experience Manager

Durham, NC · Hybrid

$88K - $125K/yr

  • Medical

  • Retirement

  • PTO

Maintain and evolve the design system and component specifications, partnering with Web Engineering ... Translate UX/UI recommendations into design of page templates, reusable components, publishing ...

Q2

Senior Customer Experience Manager

Cary, NC · On-site

  • Medical

Complete Site and System reviews for Q2 customers and coordinate with CSM on required follow up ... management or client service roles. * Experience in banking or banking software environments ...

Granville Health System

Patient Coordinator

Creedmoor, NC · On-site

$12.25 - $16.25/hr

... system to verify patient status (new vs. established) and supports accurate patient identification and record management. QUALIFICATIONS: Candidates must have a minimum of 2 years office experience.

Granville Health System

Patient Coordinator

Creedmoor, NC

$12.25 - $16.25/hr

... system to verify patient status (new vs. established) and supports accurate patient identification and record management. QUALIFICATIONS: Candidates must have a minimum of 2 years office experience.

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System Patient Experience Manager information

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How much do system patient experience manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for system patient experience manager in Raleigh, NC is $38.77, according to ZipRecruiter salary data. Most workers in this role earn between $22.88 and $50.00 per hour, depending on experience, location, and employer.

What is a system patient experience manager?

A System Patient Experience Manager is a healthcare professional responsible for overseeing and improving the overall patient experience across multiple facilities or departments within a healthcare system. They develop strategies, implement best practices, and coordinate initiatives to ensure that patients receive high-quality, compassionate care. Their work often involves collaborating with clinical and non-clinical staff, analyzing patient feedback, and measuring performance metrics to drive continuous improvement in patient satisfaction and care outcomes.

How does a system patient experience manager collaborate with clinical and administrative teams to improve patient satisfaction?

A System Patient Experience Manager works closely with both clinical staff (such as nurses and physicians) and administrative teams to identify areas where patient interactions can be enhanced. This often involves facilitating training sessions, analyzing patient feedback data, and leading multidisciplinary meetings to address service gaps. By building strong relationships across departments, the manager ensures that best practices are implemented consistently, and that patient-centered initiatives align with organizational goals. Effective collaboration is essential for driving system-wide improvements in patient satisfaction and care quality.

What are the key skills and qualifications needed to thrive as a system patient experience manager, and why are they important?

To thrive as a System Patient Experience Manager, you need expertise in healthcare administration, patient relations, and data analysis, typically supported by a bachelor's or master's degree in healthcare management or a related field. Familiarity with patient feedback platforms, quality improvement tools, and accreditation systems such as Press Ganey or HCAHPS is essential. Strong leadership, problem-solving, and communication skills distinguish top performers in this role. These competencies are crucial for driving improvements in patient satisfaction, coordinating cross-departmental initiatives, and ensuring a consistently positive patient experience across the organization.

What is the difference between System Patient Experience Manager vs Patient Experience Coordinator?

AspectSystem Patient Experience ManagerPatient Experience Coordinator
CredentialsBachelor's degree in healthcare, healthcare management, or related field; certifications in patient experience preferredAssociate's or Bachelor's degree; certifications in patient relations or customer service beneficial
Work EnvironmentHealthcare facilities, hospitals, clinics, focusing on system-wide patient experience strategiesHospital departments or clinics, directly interacting with patients to improve service quality
Employer & Industry UsageHospitals, healthcare systems, clinics implementing patient experience programsHealthcare providers, outpatient clinics, hospitals focusing on patient satisfaction

The System Patient Experience Manager oversees the overall patient experience strategies across healthcare systems, focusing on policy development and system-wide improvements. In contrast, the Patient Experience Coordinator works directly with patients to address concerns and improve individual service experiences. Both roles are essential but differ in scope and responsibilities within healthcare settings.

What are popular job titles related to System Patient Experience Manager jobs in Raleigh, NC?

For System Patient Experience Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching System Patient Experience Manager jobs in Raleigh, NC look for?

The top searched job categories for System Patient Experience Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for System Patient Experience Manager jobs?

Cities near Raleigh, NC with the most System Patient Experience Manager job openings:

System Patient Experience Manager jobs near you
Infographic showing various System Patient Experience Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $80,646 per year, or $38.8 per hour.

Patient Experience - Program Manager

Duke Health

Durham, NC • On-site

Full-time

Posted 7 days ago

Duke Health rating

7.3

Company rating: 7.3 out of 10

Based on 255 frontline employees who took The Breakroom Quiz

307th of 888 rated healthcare providers

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.


Position Summary

The DUH Patient Experience Program Manager is responsible for leading initiatives that improve the overall patient experience across the DUH inpatient care platform. This role leverages patient visitor relation data and HCAHPS survey results, to identify opportunities, drive performance improvement, and foster a culture of patient-centered care. The Program Manager partners closely with clinical and operational teams to implement evidence-based strategies that enhance patient satisfaction and outcomes.

Key Responsibilities

  • Program Development & Implementation
    • Design, implement, and manage patient experience improvement initiatives across inpatient units
    • Align initiatives with organizational priorities, regulatory requirements, and best practices
    • Lead cross-functional projects aimed at improving key patient experience domains
  • Clinical Team Collaboration & Education
    • Partner with nursing, physicians, and interdisciplinary care teams to drive engagement and accountability
    • Facilitate education and training sessions focused on patient experience best practices
    • Support unit-based leaders in developing and executing action plans
  • Data Analysis & Insights
    • Analyze PVR, HCAHPS, and other patient experience data to identify trends, gaps, and opportunities for improvement
    • Develop actionable insights and present findings to leadership and frontline teams
    • Monitor performance metrics and track progress toward organizational goals
    • Collaborate with leadership to set goals and priorities for patient experience
  • Performance Improvement
    • Lead continuous improvement efforts to improve patient experience scores
    • Share best practices and success stories across the organization
Minimum QualificationsEducation

Work requires communication, analytical, and organizational skills generally acquired through completion of a bachelor's degree program. Master's degree preferred in Healthcare Administration, Nursing, Public Health, or related field.

Experience
  • Work requires the ability to plan and administer programs and direct program activities within a specific functional area, generally acquired through four years of related experience. OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
  • 3-5+ years of experience in healthcare, patient experience, quality improvement, or a related field
  • Experience working with HCAHPS and/or patient experience data strongly preferred
  • Analytical skills with the ability to translate data into actionable strategies
  • Demonstrated experience leading cross-functional initiatives

Core Competencies

  • Strong facilitation skills with experience delivering training to interdisciplinary healthcare teams
  • Project management and organizational skills
  • Change management and performance improvement expertise
  • Passion for patient-centered care and service excellence
  • Data-driven decision making

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Employment Type: FULL_TIME

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