ZipRecruiter

Log In

1

System Patient Experience Manager Jobs in Raleigh, NC

Granville Health System

Patient Coordinator

Oxford, NC

$15.75 - $21/hr

... system to verify patient status (new vs. established) and supports accurate patient identification and record management. QUALIFICATIONS: Candidates must have a minimum of 2 years office experience.

Granville Health System

Patient Coordinator

Oxford, NC · On-site

$15.75 - $21/hr

... system to verify patient status (new vs. established) and supports accurate patient identification and record management. QUALIFICATIONS: Candidates must have a minimum of 2 years office experience.

eTeam

Patient Facing PD

Chapel Hill, NC · On-site

Experience with patient billing systems, insurance processes, and EHR/EMR systems preferred ... Ability to manage multiple tasks and prioritize in a busy environment * Proficient in Microsoft ...

Duke Health

Service Access Team Leader - DRH HSC

Durham, NC · On-site

$15.50 - $20.25/hr

Duke University Health System - Patient Revenue Management Office (PRMO) seeks to hire a Service ... Experience Four years of experience in a healthcare setting is required. An Associate's degree in ...

Duke University

Service Access Team Leader - DRH HSC

Durham, NC · On-site

$15.50 - $20.25/hr

Duke University Health System - Patient Revenue Management Office (PRMO) seeks to hire a Service ... Experience Four years of experience in a healthcare setting is required. An Associate's degree in ...

Duke University

Service Access Team Leader - DRH HSC

Durham, NC · On-site

$15.50 - $20.25/hr

Duke University Health System - Patient Revenue Management Office (PRMO) seeks to hire a Service ... Experience Four years of experience in a healthcare setting is required. An Associate's degree in ...

RALEIGH MEDICAL GROUP PA

Patient Service Representative

Apex, NC · On-site

$17 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Title: Patient Service Representative Location: Apex, NC | In Office Department: Dermatology ... Experience using electronic health record (EHR) and practice management systems. * Basic knowledge ...

previous pagenext page

Showing results 21-40

All JobsSystem Patient Experience JobsSystem Patient Experience Manager JobsSystem Patient Experience Manager Jobs in Raleigh, NC

System Patient Experience Manager information

See Raleigh, NC salary details

$15

$38

$67

How much do system patient experience manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for system patient experience manager in Raleigh, NC is $38.77, according to ZipRecruiter salary data. Most workers in this role earn between $22.88 and $50.00 per hour, depending on experience, location, and employer.

What is a system patient experience manager?

A System Patient Experience Manager is a healthcare professional responsible for overseeing and improving the overall patient experience across multiple facilities or departments within a healthcare system. They develop strategies, implement best practices, and coordinate initiatives to ensure that patients receive high-quality, compassionate care. Their work often involves collaborating with clinical and non-clinical staff, analyzing patient feedback, and measuring performance metrics to drive continuous improvement in patient satisfaction and care outcomes.

How does a system patient experience manager collaborate with clinical and administrative teams to improve patient satisfaction?

A System Patient Experience Manager works closely with both clinical staff (such as nurses and physicians) and administrative teams to identify areas where patient interactions can be enhanced. This often involves facilitating training sessions, analyzing patient feedback data, and leading multidisciplinary meetings to address service gaps. By building strong relationships across departments, the manager ensures that best practices are implemented consistently, and that patient-centered initiatives align with organizational goals. Effective collaboration is essential for driving system-wide improvements in patient satisfaction and care quality.

What are the key skills and qualifications needed to thrive as a system patient experience manager, and why are they important?

To thrive as a System Patient Experience Manager, you need expertise in healthcare administration, patient relations, and data analysis, typically supported by a bachelor's or master's degree in healthcare management or a related field. Familiarity with patient feedback platforms, quality improvement tools, and accreditation systems such as Press Ganey or HCAHPS is essential. Strong leadership, problem-solving, and communication skills distinguish top performers in this role. These competencies are crucial for driving improvements in patient satisfaction, coordinating cross-departmental initiatives, and ensuring a consistently positive patient experience across the organization.

What is the difference between System Patient Experience Manager vs Patient Experience Coordinator?

AspectSystem Patient Experience ManagerPatient Experience Coordinator
CredentialsBachelor's degree in healthcare, healthcare management, or related field; certifications in patient experience preferredAssociate's or Bachelor's degree; certifications in patient relations or customer service beneficial
Work EnvironmentHealthcare facilities, hospitals, clinics, focusing on system-wide patient experience strategiesHospital departments or clinics, directly interacting with patients to improve service quality
Employer & Industry UsageHospitals, healthcare systems, clinics implementing patient experience programsHealthcare providers, outpatient clinics, hospitals focusing on patient satisfaction

The System Patient Experience Manager oversees the overall patient experience strategies across healthcare systems, focusing on policy development and system-wide improvements. In contrast, the Patient Experience Coordinator works directly with patients to address concerns and improve individual service experiences. Both roles are essential but differ in scope and responsibilities within healthcare settings.

What are popular job titles related to System Patient Experience Manager jobs in Raleigh, NC?

For System Patient Experience Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching System Patient Experience Manager jobs in Raleigh, NC look for?

The top searched job categories for System Patient Experience Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for System Patient Experience Manager jobs?

Cities near Raleigh, NC with the most System Patient Experience Manager job openings:

System Patient Experience Manager jobs near you
Infographic showing various System Patient Experience Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $80,646 per year, or $38.8 per hour.

Patient Coordinator

Granville Health System

Oxford, NC

$15.75 - $21/hr

Full-time

Re-posted 24 days ago

Granville Health System rating

8.6

Company rating: 8.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Position Summary

The Patient Coordinator is responsible for maintaining front desk operations and facilitating patient access in alignment with established practice standards. This role serves as the primary point of contact for patients and ensures accurate scheduling, registration, and communication to support efficient clinic flow and a positive patient experience.

Schedules patients in accordance with office protocols while obtaining and verifying key demographic and visit-related information, including patient name, address, referring provider, reason for visit, and authorization details. Maintains and updates patient records to ensure accuracy and completeness.

Answers incoming calls promptly and professionally, addressing patient needs, coordinating appointments, and providing clear, non-clinical information within practice guidelines. Conducts appointment reminder calls in advance of scheduled visits and manages returned mail by updating patient records as needed.

Prepares and distributes daily schedules to support operational readiness. Greets patients and visitors in a professional and welcoming manner, assesses their needs, and directs them appropriately. Provides routine, non-medical instructions to patients in preparation for their visit.

Supports the registration process by reviewing all patient forms for completeness and accuracy, assisting patients who require help completing documentation, and ensuring all required information is obtained prior to the visit. Prepares encounter forms and ensures appropriate documentation is available for the clinical team.

Utilizes the practice management system to verify patient status (new vs. established) and supports accurate patient identification and record management.

QUALIFICATIONS:      

Candidates must have a minimum of 2 years office experience. Medical Office experience preferred. Must possess strong written and organizational skills with attention to detail.  Must be able to multi-task and work well under pressure.  Must possess problem solving skills as well as using good communication.  Computer skills with experience in word processing, and excel required.  Oversees daily flow of office and maintains facility compliance in regards to OSHA, HIPAA, and JCAHO.

ACCOUNTABLE TO: Operations Manager

What Granville Health System employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply