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Synchrony Financial Call Center Jobs (NOW HIRING)

Synchrony Financial

VP, Cloud Agile Lead

Bryant, AR

At Synchrony, our way of working allows you to have the option to work from home near one of our ... Design and implement Data Center Extension strategies to enable hybrid cloud environments ...

New

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

Administrative and financial records (electronic and manual) * Ensure compliance with call center performance standards, scripts, quality objectives, and VA policies . * Assist with handling and ...

Brightkey, Inc.

Call Center Representative

Annapolis, MD · On-site

$18 - $20/hr

Asist customers with reporting services that can include data reporting, financial/budget reporting ... Qualifications for the Call Center Representative Position: * High school diploma or equivalent ...

BrightKey

Call Center Representative

Annapolis, MD · On-site

$18 - $20/hr

Asist customers with reporting services that can include data reporting, financial/budget reporting ... Qualifications for the Call Center Representative Position: * High school diploma or equivalent ...

Sralab

Call Center Representative

Chicago, IL

$16.60 - $27.45/hr

Summary The Call Center Representative will serve as the first point of contact for patients ... medical and financial information. * Active listening and attention to detail. * Strong ...

The LaSalle Group

Call Center Representative

Salisbury, NC · On-site

$17 - $20/hr

With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers ...

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Synchrony Financial Call Center information

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How much do synchrony financial call center jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for synchrony financial call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What career growth opportunities are available for employees working in the Synchrony Financial Call Center?

Employees at the Synchrony Financial Call Center have access to a clear career development path, with opportunities to advance into supervisory, training, or specialized customer care roles based on performance and experience. The organization often provides ongoing training in both technical systems and customer service best practices, helping team members further develop valuable skills. With consistent achievement and a commitment to learning, employees can progress into leadership or operational management positions. This supportive environment encourages professional growth for those dedicated to building a long-term career in financial services.

What are the key skills and qualifications needed to thrive in the Synchrony Financial Call Center position, and why are they important?

Success in a Synchrony Financial Call Center role requires excellent verbal communication, problem-solving skills, and the ability to navigate complex customer inquiries, often supported by a high school diploma or equivalent. Familiarity with CRM systems, call routing software, and basic computer applications is typically expected, with some employers valuing prior customer service experience or industry certifications. Strong interpersonal skills, patience, and the ability to remain calm under pressure help individuals excel in this fast-paced environment. These abilities are crucial for providing high-quality customer service, resolving issues efficiently, and supporting the company's reputation and client satisfaction.

What is a Synchrony Financial Call Center job?

A Synchrony Financial Call Center job involves assisting customers with credit card accounts, financing options, and other financial services. Representatives handle inbound and outbound calls, answer billing questions, process payments, and provide account support. Strong communication, problem-solving skills, and customer service experience are important for success in this role. Many positions offer remote or on-site work options with opportunities for career advancement.

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What cities are hiring for Synchrony Financial Call Center jobs? Cities with the most Synchrony Financial Call Center job openings:
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Synchrony Financial Call Center jobs near you
Infographic showing various Synchrony Financial Call Center job openings in the United States as of June 2026, with employment types broken down into 100% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Manager

Call Center Manager

Long Island Select Healthcare Inc.

Hauppauge, NY • On-site

Full-time

Posted 6 days ago

Job description

  1. General Purpose of the Job

Under general supervision, the Call Center Manager acts as supervision for all call center employees, and provides customer service for incoming calls from patients to schedule or cancel appointments during high call volume. In addition to performing the functions of a call center representative, they will investigate and resolve escalated or difficult customer service complaints and calls. They will also train new call center representatives, oversee the break/lunch schedule and manage scheduling conflicts.

  1. Essential Duties & Responsibilities
  1. Responsible for the onboarding and training of Call Center representatives.
  1. Management of diffusing situations prior to being escalated to administration
  1. Serve as Lead to the external call center team for any inquiries or questions
  2. Oversight of implemented break/lunch schedules
  1. Responsible for managing scheduling conflicts of internal staff/coverage
  2. Provide flexible coverage of front-desk and/or call center when staffing needs require.
  3. Works cohesively within the Patient Services Department.
  4. Maintains confidentiality of patients, administrative, and financial functions
  5. Provides patient-focused service and presents positive impression of Long Island Select Healthcare to both internal and external customers.
  6. Manage high-volume amount of inbound and outbound calls in a timely manner.
  1. Answers phone promptly; in a polite and professional manner
  2. Documents all incoming & outgoing phone calls within the EMR
  3. Meet or exceed Quality Assurance Requirements and other key performance metrics.
  4. Maintains minimum 80 answered calls and 90% call answer rate daily
  1. Schedules appointments for patients:
    1. Obtains & Enters accurate demographic information into the EMR
    2. Identifies client needs, clarifies information, researches issues and provides solutions.
    3. Identifies appropriate insurance as needed and re-verifies accordingly
    4. Schedules appointments correctly, clearly documenting the reason for the appointment, verifies entered data coincides with appointments
    5. Reviews appointment details with caller prior to hanging up
    6. Updates patient registration/demographic info with new/terminated insurance policies, copay information
    7. Makes reminder phone calls as requested
    8. Reschedules appointments when necessary
  2. Acts as liaison between patient and Health Center Staff
    1. Directs calls to other departments/individuals when needed
    2. Resolves problems and fulfills requests by clarifying desired information; researches and explores alternative solutions; implements solutions; escalates unresolved problems.
    3. Understands when to escalate calls to management
  3. Processes new patient registration forms, HIPAA, privacy notice, and demographic change forms.
  4. Communicates Sliding Scale policy to patients, requests documentation.
  5. Complete side-by-side evaluations with employees to help with training and development
  6. Complete call-monitoring to ensure quality and training throughout the call center regularly
  7. Administer coaching to employees as needed and provide clear communication regarding KPI’s for the department
  8. Enforce policies and procedures within the call center department on behalf of leadership.
  9. All other duties as assigned by the Patient Services Manager.
  1. Supervisory Responsibilities

None.

  1. Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Education and/or Experience

High school diploma, General Education Diploma (GED), or High School Equivalency Diploma (HSE); College degree preferred. 2 years of supervision in a Call Center environment required.

  1. Necessary Skills & Abilities

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.


Mathematical Skills

Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.


Computer Skills

To perform this job successfully, an individual should have basic to intermediate knowledge of Microsoft Office software (Outlook, Excel, Word), as well as Practice Management and Electronic Medical Record software.

Other Skills and Abilities

  1. Strong Communication and People skills both verbal and written
  2. Strong problem solving skills
  3. Experience with clerical procedures
  1. Well organized and able to handle multiple priorities
  2. Understanding and application of telephone etiquette
  1. Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

  1. Travel

This position may require traveling to different clinic locations depending upon scheduling needs.

  1. Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Blood Borne Pathogen Classification: Limited exposure risk to Bloodborne Pathogens (Category III).