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Synchrony Financial Call Center Jobs (NOW HIRING)

BeMobile

Call Center Specialist

Grand Forks, ND

$20 - $25/hr

BeMobile is seeking a Call Center Specialist to join our Call Center team! In this role, youll play ... Financial Wellness Tools SmartDollar by Dave Ramsey & Financial Counseling * Paid Time Off and Sick ...

The Physicians Centre Hospital

Call Center Rep

Bryan, TX

$14.75 - $18.50/hr

Call Center Rep Job Category: Registration and Scheduling Requisition Number: CALLC038887 Posted ... financial information, via phone calls * Facilitates a positive patient experience by obtaining ...

BeMobile

Call Center Specialist

Grand Forks, ND · On-site

$20 - $25/hr

BeMobile is seeking a Call Center Specialist to join our Call Center team! In this role, you'll ... Financial Wellness Tools - SmartDollar by Dave Ramsey & Financial Counseling * Paid Time Off and ...

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Synchrony Financial Call Center information

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How much do synchrony financial call center jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for synchrony financial call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What career growth opportunities are available for employees working in the Synchrony Financial Call Center?

Employees at the Synchrony Financial Call Center have access to a clear career development path, with opportunities to advance into supervisory, training, or specialized customer care roles based on performance and experience. The organization often provides ongoing training in both technical systems and customer service best practices, helping team members further develop valuable skills. With consistent achievement and a commitment to learning, employees can progress into leadership or operational management positions. This supportive environment encourages professional growth for those dedicated to building a long-term career in financial services.

What are the key skills and qualifications needed to thrive in the Synchrony Financial Call Center position, and why are they important?

Success in a Synchrony Financial Call Center role requires excellent verbal communication, problem-solving skills, and the ability to navigate complex customer inquiries, often supported by a high school diploma or equivalent. Familiarity with CRM systems, call routing software, and basic computer applications is typically expected, with some employers valuing prior customer service experience or industry certifications. Strong interpersonal skills, patience, and the ability to remain calm under pressure help individuals excel in this fast-paced environment. These abilities are crucial for providing high-quality customer service, resolving issues efficiently, and supporting the company's reputation and client satisfaction.

What is a Synchrony Financial Call Center job?

A Synchrony Financial Call Center job involves assisting customers with credit card accounts, financing options, and other financial services. Representatives handle inbound and outbound calls, answer billing questions, process payments, and provide account support. Strong communication, problem-solving skills, and customer service experience are important for success in this role. Many positions offer remote or on-site work options with opportunities for career advancement.

More about Synchrony Financial Call Center jobs
What cities are hiring for Synchrony Financial Call Center jobs? Cities with the most Synchrony Financial Call Center job openings:
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Synchrony Financial Call Center jobs near you
Infographic showing various Synchrony Financial Call Center job openings in the United States as of June 2026, with employment types broken down into 100% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Supervisor

Call Center Supervisor

Illinois State Credit Union

Bloomington, IL • On-site

$20 - $23/hr

Full-time

Posted 14 hours ago

Job description

Description:

Illinois State Credit Union

Bloomington-Normal, Illinois

Call Center Supervisor

Reports To: Branch Operations Manager

Position Type: Full-Time

Compensation: $20.00 - $23.00 / hr + commission eligibility

About Us

Illinois State Credit Union (ISCU) is a member-owned financial cooperative serving roughly 18,000 members across five branches in Illinois. We exist to help our members reach their financial goals, and we believe the way we make people feel is the most powerful product we offer. Every team member plays a part in delivering that experience.

About the Role

The Call Center Supervisor leads the day-to-day operation of our call center, the heart of ISCU's virtual branch. You'll manage a team of call center representatives, monitor queue performance and call quality, and step in on escalated calls when a member needs resolution. This is a working supervisor role. You'll take calls alongside your team during peak volume, short staffing, or whenever the need arises, so you stay close to the member experience and lead from the front. Beyond the phones, you'll partner with branch operations to oversee our mobile app and online banking, since those digital channels are part of the same virtual branch your team supports. You'll coach the team toward strong service and referral behavior, keep staffing aligned with call volume, and reinforce our consultative, service-forward culture while holding everyone accountable for both service standards and growth goals.

What You'll Do
  • Oversee daily call center activity and make sure coverage matches call volume and member demand.
  • Monitor service levels, hold times, abandonment rates, and call quality against department standards.
  • Provide real-time and scheduled coaching on accuracy, service, problem-solving, and referral behavior.
  • Resolve escalated member calls and lead service recovery to a clear resolution.
  • Take calls directly during peak volume, staffing gaps, or whenever the need arises to keep service levels strong.
  • Conduct daily huddles, weekly one-on-ones, and performance reviews.
  • Monitor staff call for service quality and document findings for coaching and reporting.
  • Manage staffing schedules, breaks, and schedule adherence to keep the queue covered.
  • Ensure member authentication, fraud prevention, and regulatory compliance on every call.
  • Support the onboarding, training, and ongoing development of call center staff.
  • Partner with branches, lending, and back-office teams to resolve member issues and hand off opportunities.
  • Partner with branch operations to oversee the mobile app and online banking as part of ISCU's virtual branch, supporting members across digital channels.
  • Track and report key metrics, including service level, quality scores, referrals, and other call center indicators.
  • Lead by example in member service, referral generation, and cross-sell.
What You Bring
  • Prior supervision or team-lead experience required (in a call center strongly preferred).
  • Call center experience required.
  • Financial services or credit union experience preferred but not required.
  • A track record of coaching, developing, and holding a team accountable to performance goals.
  • Strong verbal and written communication.
  • Comfort with call center technology, including call monitoring systems and customer relationship managers, plus scheduling tools and basic performance reporting.
  • Familiarity with digital banking channels such as mobile and online banking, or the ability to ramp up quickly.
  • Willingness to take calls directly when the need arises.
  • High school diploma or equivalent required; relevant post-secondary education or certifications a plus.
Requirements:
  • Prior supervision or team-lead experience required (in a call center strongly preferred).
  • Call center experience required.
  • Financial services or credit union experience preferred but not required.
  • A track record of coaching, developing, and holding a team accountable to performance goals.
  • Strong verbal and written communication.
  • Comfort with call center technology, including call monitoring systems and customer relationship managers, plus scheduling tools and basic performance reporting.
  • Familiarity with digital banking channels such as mobile and online banking, or the ability to ramp up quickly.
  • Willingness to take calls directly when the need arises.
  • High school diploma or equivalent required; relevant post-secondary education or certifications a plus.