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Switchboard Jobs in Michigan (NOW HIRING)

Spark by Hilton

Front Desk Agent

Plymouth, MI

$13.50 - $17.25/hr

Transmit and receive messages using equipment such as telephone, fax and switchboard. * Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance ...

Great Lakes Hospitality Group

Front Desk Agent

Plymouth, MI · On-site

$13.50 - $17.25/hr

Transmit and receive messages using equipment such as telephone, fax and switchboard. * Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance ...

Spark by Hilton

Front Desk Agent

Plymouth, MI · On-site

$13.50 - $17.25/hr

Transmit and receive messages using equipment such as telephone, fax and switchboard. * Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance ...

Hackley Community Care

Clerical Float

Muskegon, MI · On-site

Switchboard: * Operate the main phone line, directing calls and assisting with inquiries * Manage incoming faxes and general communications Medical Records: * Maintain and organize patient records

Spark by Hilton

Front Desk Agent

Plymouth, MI

$13.50 - $17.25/hr

Transmit and receive messages using equipment such as telephone, fax and switchboard. * Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance ...

Canon

Receptionist III

Detroit, MI · On-site

$14.50 - $19/hr

Operates a switchboard typically to route incoming calls and place outgoing calls; performs related duties as required. Responsibilities * Handle all incoming calls, using a main or floor switchboard ...

Canon Business Process Services

Receptionist III

Detroit, MI · On-site

$14.50 - $19/hr

Operates a switchboard typically to route incoming calls and place outgoing calls; performs related duties as required. Responsibilities * Handle all incoming calls, using a main or floor switchboard ...

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Switchboard information

See Michigan salary details

$7

$14

$21

How much do switchboard jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for switchboard in Michigan is $14.60, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $15.91 per hour, depending on experience, location, and employer.

What are some typical challenges faced by switchboard operators, and how can they be managed effectively?

Switchboard operators often handle a high volume of calls, which can be challenging during peak hours or emergencies. Staying organized, maintaining a calm demeanor, and using efficient note-taking methods can help manage these demands. Operators must also quickly route calls to the correct departments, so strong attention to detail and clear communication skills are essential. Building familiarity with the organization's structure and regularly updating contact information can further streamline the process and reduce errors.

What is the difference between Switchboard vs Receptionist?

AspectSwitchboardReceptionist
Primary RoleManages incoming calls and directs them to appropriate departments or personnelGreets visitors, manages front desk, and handles general administrative tasks
Work EnvironmentCall centers, corporate offices, hospitalsOffice reception areas, corporate front desks
Required SkillsExcellent communication, multitasking, basic technical skillsCustomer service, communication, organizational skills
Common CertificationsNone typically required, but communication or switchboard training can helpCustomer service certifications or administrative training

While both roles involve interaction with visitors and callers, a Switchboard primarily handles incoming calls and directs them efficiently, often in larger organizations or call centers. A Receptionist focuses on greeting visitors, managing appointments, and performing administrative duties at the front desk. Understanding these differences helps organizations assign the right responsibilities and candidates to each role.

What is a switchboard operator?

A switchboard operator is a professional responsible for managing telephone communications within an organization or facility. They operate a switchboard or telephone console to route incoming, outgoing, and interoffice calls, providing information and connecting callers to the appropriate departments or individuals. In addition to handling calls, switchboard operators may also perform administrative tasks such as taking messages, paging staff, and maintaining call logs. This role requires excellent communication skills, attention to detail, and the ability to remain calm under pressure.

What are the key skills and qualifications needed to thrive as a switchboard operator, and why are they important?

To thrive as a Switchboard Operator, you need strong verbal communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with telephone systems, computer-based switchboards, and customer relationship management (CRM) software is often required. Excellent interpersonal skills, patience, and the ability to multitask under pressure make someone stand out in this position. These abilities ensure efficient call routing, positive caller experiences, and smooth operation of organizational communications.
What are the most commonly searched types of Switchboard jobs in Michigan? The most popular types of Switchboard jobs in Michigan are:
What are popular job titles related to Switchboard jobs in Michigan? For Switchboard jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Switchboard jobs in Michigan look for? The top searched job categories for Switchboard jobs in Michigan are:
Switchboard jobs near you
Infographic showing various Switchboard job openings in Michigan as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 100% Physical job distribution, with an average salary of $30,367 per year, or $14.6 per hour.

Front Desk Agent - TownePlace Suites, Auburn Hills

Great Lakes Hospitality Group

Auburn Hills, MI • On-site

$13.50 - $17/hr

Other

Re-posted 3 days ago

Job description

Front Desk Agent

Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities:

  • Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  • Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  • Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
  • Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
  • Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
  • Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
  • Take the initiative to greet guests in a friendly and warm manner.
  • If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
  • May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.

Other duties as assigned.

Job Skills:

  • Speak clearly and listen carefully.
  • Use personal judgment and specialized knowledge to give information to people.
  • Communicate well with many different kinds of people.
  • Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  • Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications:

Education HS Diploma or equivalent.

Experience Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

Licenses/Certifications

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