ZipRecruiter

Log In

1

Switchboard Jobs in Michigan (NOW HIRING)

McLaren

Switchboard Operator

Lapeer, MI · On-site

$13.75 - $17.50/hr

Operates the call attendant Cisco Phone system (switchboard) * Monitors all alarms in the Communications area, and uses various paging systems to page/notify physicians and staff members * Answers ...

McLaren Lapeer Region

Switchboard Operator

Lapeer, MI · On-site

$13.75 - $17.50/hr

Operates the call attendant Cisco Phone system (switchboard) * Monitors all alarms in the Communications area, and uses various paging systems to page/notify physicians and staff members * Answers ...

MyMichigan Health

Switchboard Operator

Midland, MI · On-site

$12.75 - $16.25/hr

Summary This position answers all incoming calls for three medical centers on a multi-trunk switchboard, doctor's exchange, and wall phones. Also answers the after hour calls for Home Care and MPG ...

gtr

Hotel Switchboard/PBX Operator (FT)

Acme, MI · On-site

$14.75 - $18.50/hr

Maintain open line of communication with supervisor EDUCATION/EXPERIENCE Customer service experience, switchboard experience a plus. OTHER SKILLS AND ABILITIES This position requires the associate to ...

next page

Showing results 1-20

All JobsSwitchboard JobsSwitchboard Jobs in Michigan

Switchboard information

See Michigan salary details

$7

$14

$21

How much do switchboard jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for switchboard in Michigan is $14.60, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $15.91 per hour, depending on experience, location, and employer.

What are some typical challenges faced by switchboard operators, and how can they be managed effectively?

Switchboard operators often handle a high volume of calls, which can be challenging during peak hours or emergencies. Staying organized, maintaining a calm demeanor, and using efficient note-taking methods can help manage these demands. Operators must also quickly route calls to the correct departments, so strong attention to detail and clear communication skills are essential. Building familiarity with the organization's structure and regularly updating contact information can further streamline the process and reduce errors.

What is the difference between Switchboard vs Receptionist?

AspectSwitchboardReceptionist
Primary RoleManages incoming calls and directs them to appropriate departments or personnelGreets visitors, manages front desk, and handles general administrative tasks
Work EnvironmentCall centers, corporate offices, hospitalsOffice reception areas, corporate front desks
Required SkillsExcellent communication, multitasking, basic technical skillsCustomer service, communication, organizational skills
Common CertificationsNone typically required, but communication or switchboard training can helpCustomer service certifications or administrative training

While both roles involve interaction with visitors and callers, a Switchboard primarily handles incoming calls and directs them efficiently, often in larger organizations or call centers. A Receptionist focuses on greeting visitors, managing appointments, and performing administrative duties at the front desk. Understanding these differences helps organizations assign the right responsibilities and candidates to each role.

What is a switchboard operator?

A switchboard operator is a professional responsible for managing telephone communications within an organization or facility. They operate a switchboard or telephone console to route incoming, outgoing, and interoffice calls, providing information and connecting callers to the appropriate departments or individuals. In addition to handling calls, switchboard operators may also perform administrative tasks such as taking messages, paging staff, and maintaining call logs. This role requires excellent communication skills, attention to detail, and the ability to remain calm under pressure.

What are the key skills and qualifications needed to thrive as a Switchboard Operator, and why are they important?

To thrive as a Switchboard Operator, you need strong verbal communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with telephone systems, computer-based switchboards, and customer relationship management (CRM) software is often required. Excellent interpersonal skills, patience, and the ability to multitask under pressure make someone stand out in this position. These abilities ensure efficient call routing, positive caller experiences, and smooth operation of organizational communications.
What are the most commonly searched types of Switchboard jobs in Michigan? The most popular types of Switchboard jobs in Michigan are:
What are popular job titles related to Switchboard jobs in Michigan? For Switchboard jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Switchboard jobs in Michigan look for? The top searched job categories for Switchboard jobs in Michigan are:
Switchboard jobs near you
Switchboard Operator

Switchboard Operator

McLaren Health Care Corporation

Lapeer, MI • On-site

$13.75 - $17.50/hr

Part-time

Posted 20 days ago

McLaren Health Care rating

6.7

Company rating: 6.7 out of 10

Based on 220 frontline employees who took The Breakroom Quiz

526th of 886 rated healthcare providers

Job description

Part Time
Variable Shift Times: 6am-2:30pm, 1pm-9:30pm, 9:30pm-6am
Position Summary:
Operates the call attendant- Cisco Phone System, handles patient, physician and all other incoming calls to McLaren Lapeer Region. Monitors the alarms and answers the emergency phone lines in the Communications area. Uses various Communication platforms to notify physicians and staff members as needed. Answers calls for MHG satellites (Hospice, Home Care and Infusion) after hours. Processes and delivers all forms and central copy jobs, as needed for departments. Performs central copy and mailroom functions. Delivers mail, test results, medical records and informational data to all departments. Delivers and exchanges patient telephones and other communication equipment as needed for departments. Assists with various communication and other department projects.
Essential Functions and Responsibilities:
  • Operates the call attendant Cisco Phone system (switchboard)
  • Monitors all alarms in the Communications area, and uses various paging systems to page/notify physicians and staff members
  • Answers and handles emergency telephone calls
  • Utilizes and updates the on line MHG and physician call schedule as needed.

Required:
• High school diploma or equivalent
• Must be able to alphabetize and file
• Ability to read and write
Preferred:
• Previous experience/training as a Switchboard Operator
• Clerical skills
• Computer training - Microsoft Office application
Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

What McLaren Health Care employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply