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Switchboard Jobs in Michigan (NOW HIRING)

NORTHERN HOTELS GROUP, LLC

FRONT DESK

Taylor, MI

$14.25 - $15/hr

Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance ...

NORTHERN HOTELS GROUP, LLC

FRONT DESK

Southfield, MI · On-site

$17 - $18/hr

Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance ...

Hackley Community Care

Clerical Float

Muskegon, MI · On-site

Switchboard: * Operate the main phone line, directing calls and assisting with inquiries * Manage incoming faxes and general communications Medical Records: * Maintain and organize patient records

Spark by Hilton

Front Desk Agent

Plymouth, MI · On-site

$13.50 - $17.25/hr

Transmit and receive messages using equipment such as telephone, fax and switchboard. * Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance ...

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Switchboard information

See Michigan salary details

$7

$14

$21

How much do switchboard jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for switchboard in Michigan is $14.60, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $15.91 per hour, depending on experience, location, and employer.

What are some typical challenges faced by switchboard operators, and how can they be managed effectively?

Switchboard operators often handle a high volume of calls, which can be challenging during peak hours or emergencies. Staying organized, maintaining a calm demeanor, and using efficient note-taking methods can help manage these demands. Operators must also quickly route calls to the correct departments, so strong attention to detail and clear communication skills are essential. Building familiarity with the organization's structure and regularly updating contact information can further streamline the process and reduce errors.

What is the difference between Switchboard vs Receptionist?

AspectSwitchboardReceptionist
Primary RoleManages incoming calls and directs them to appropriate departments or personnelGreets visitors, manages front desk, and handles general administrative tasks
Work EnvironmentCall centers, corporate offices, hospitalsOffice reception areas, corporate front desks
Required SkillsExcellent communication, multitasking, basic technical skillsCustomer service, communication, organizational skills
Common CertificationsNone typically required, but communication or switchboard training can helpCustomer service certifications or administrative training

While both roles involve interaction with visitors and callers, a Switchboard primarily handles incoming calls and directs them efficiently, often in larger organizations or call centers. A Receptionist focuses on greeting visitors, managing appointments, and performing administrative duties at the front desk. Understanding these differences helps organizations assign the right responsibilities and candidates to each role.

What is a switchboard operator?

A switchboard operator is a professional responsible for managing telephone communications within an organization or facility. They operate a switchboard or telephone console to route incoming, outgoing, and interoffice calls, providing information and connecting callers to the appropriate departments or individuals. In addition to handling calls, switchboard operators may also perform administrative tasks such as taking messages, paging staff, and maintaining call logs. This role requires excellent communication skills, attention to detail, and the ability to remain calm under pressure.

What are the key skills and qualifications needed to thrive as a switchboard operator, and why are they important?

To thrive as a Switchboard Operator, you need strong verbal communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with telephone systems, computer-based switchboards, and customer relationship management (CRM) software is often required. Excellent interpersonal skills, patience, and the ability to multitask under pressure make someone stand out in this position. These abilities ensure efficient call routing, positive caller experiences, and smooth operation of organizational communications.
What are the most commonly searched types of Switchboard jobs in Michigan? The most popular types of Switchboard jobs in Michigan are:
What are popular job titles related to Switchboard jobs in Michigan? For Switchboard jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Switchboard jobs in Michigan look for? The top searched job categories for Switchboard jobs in Michigan are:
Switchboard jobs near you
Infographic showing various Switchboard job openings in Michigan as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 100% Physical job distribution, with an average salary of $30,367 per year, or $14.6 per hour.

Resort Switchboard Operator (FT or PT)

crystalmountain

Thompsonville, MI • On-site

$12.75 - $16/hr

Other

Posted 27 days ago

Job description

Job Summary

The role of the Resort Operator is to direct incoming phone calls utilizing the multi-line phone system as well as provide information to on-sight/incoming guests and offer administrative support to the department.

Job Duties and Responsibilities

  • Answer high volume of inbound calls and maintain a response rate swiftly in accordance with agreed standards via a multi-line phone system.
  • Process outgoing resort mail, shipping and coordinating postage billing via USPS, UPS and FedEx Services.
  • Assist with data entry and various resort projects.
  • Prepare and maintain records by entering information from received calls, where necessary.
  • Dispatch Security, Guest Services, and Facilities to handle guest needs.
  • Assist Reservation Sales Manager when needed.
  • Other duties as assigned.

Job Specifications

Competencies:

  • Previous experience with SMS a plus.
  • Proficient in Microsoft Excel, Word, Outlook.
  • Clear and concise verbal communication skills.
  • Self-directed and able to maximize use of time, resources and technology.
  • Ability to speak clearly in a well-modulated and pleasant voice.
  • Able to analyze, interpret, and present data in various formats.
  • Able to work with computers, faxes, copiers, scanners, and various other technologies in office and on resort.
  • Maintain office, employee and company confidentiality at all times.
  • Dependable and meets goals.
  • Exemplifies professional conduct and adherence to company Core Values.

Education:

  • High School diploma or equivalent required.

Physical & Other Requirements:

  • Ability to lift up to 25lbs.
  • Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information.
  • Ability to work at a computer station for majority of workday.
  • Evenings, weekends, and holidays are a regular part of the schedule.
  • Must have excellent attendance and conduct record for consideration.
  • Non-smoking candidates preferred.

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