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Surveillance Agent

Aguadilla, PR · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Surveillance Agent: Responsible for the monitoring of all casino areas or departments, such as table games, slot activity, Cage transactions, including armored car pick-up and all areas where chip ...

Boyd Gaming

Surveillance Agent

Northwood, IA · On-site

Surveillance Agent Observe gaming and non-gaming activity by monitoring electronic surveillance equipment to ensure compliance with applicable laws, procedures, regulations and rules and protect ...

Boyd Gaming

Surveillance Agent

Saint Charles, IL · On-site

Surveillance Agent Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United ...

IHP Hospitality Group

Surveillance Agent

Aguadilla, PR · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Surveillance Agent: Responsible for the monitoring of all casino areas or departments, such as table games, slot activity, Cage transactions, including armored car pick-up and all areas where chip ...

Boyd Gaming

Surveillance Agent

Dubuque, IA · On-site

Surveillance Agent Observe gaming and non-gaming activity by monitoring electronic surveillance equipment to ensure compliance with applicable laws, procedures, regulations and rules and protect ...

Prairie Meadows

Surveillance Agent

Altoona, IA · On-site

$20/hr

As a Surveillance Agent, protecting Prairie Meadows' employees, guests, and the property itself will be your no. 1 priority. Here's what you'd be responsible for: * Conducting continuous surveillance ...

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Surveillance Agent information

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How much do surveillance agent jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for surveillance agent in the United States is $21.00, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.32 per hour, depending on experience, location, and employer.

What is a surveillance agent?

Surveillance Agents are professionals responsible for monitoring activities within a facility, such as a casino or a security-sensitive property, to detect suspicious or illegal behavior. They use video surveillance equipment and other monitoring tools to observe and report incidents like theft, cheating, or policy violations. Surveillance Agents help maintain safety and integrity by collaborating with security teams and law enforcement when necessary. Their work is crucial in preventing losses and ensuring compliance with regulations.

What are the key skills and qualifications needed to thrive as a surveillance agent?

To thrive as a Surveillance Agent, you need strong observational skills, attention to detail, and typically a high school diploma or equivalent, with some employers preferring security-related certifications. Familiarity with CCTV systems, video monitoring software, and radio communication equipment is commonly required. Discretion, integrity, and the ability to remain calm under pressure are crucial soft skills for success in this role. These skills are essential for accurately detecting suspicious activities, maintaining security, and ensuring the safety of people and property.

What are the main challenges a surveillance agent faces during a typical shift?

Surveillance Agents often encounter challenges such as maintaining high levels of concentration over long periods, accurately identifying suspicious behavior in real-time, and adapting quickly to evolving security threats. The role requires vigilance to monitor multiple camera feeds and effective communication with security and management teams to respond promptly to incidents. Balancing the need for thoroughness with the pressure of immediate decision-making is a key aspect of success in this environment.

What is the difference between Surveillance Agent vs Security Guard?

AspectSurveillance AgentSecurity Guard
CredentialsMay require security licenses or certificationsOften requires security guard license
Work EnvironmentPrimarily monitors surveillance systems, operates camerasPatrols premises, provides physical security
Employer & IndustryUsed in retail, casinos, corporate facilitiesCommon in various industries including retail, events, and facilities
Search & Comparison IntentOften compared for surveillance rolesMore focused on physical presence security

Surveillance Agents primarily monitor security footage and operate surveillance systems, while Security Guards provide physical security through patrols and presence. Both roles may require security licenses and are used across similar industries, but their core responsibilities differ: one focuses on electronic monitoring, the other on physical security.

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Surveillance Agent jobs near you
Infographic showing various Surveillance Agent job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $43,678 per year, or $21 per hour.

Surveillance Agent - Full Time

Sanmanuel

Las Vegas, NV • On-site

Full-time

Posted 8 days ago

Job description

Under the direction of the Surveillance Operations Supervisor, the Surveillance Agent (Agent) is responsible for regulatory enforcement and compliance of established policies, procedures, and regulatory publications, federal and state laws. The Agent assists in enterprise asset protection in and around the resort. The Agent observes, reports, records, and documents any and all unusual and or suspicious occurrences and deviations.

Essential Role Responsibilities:

  • Analyzes recorded and live surveillance video of property-wide activities to detect any suspicious activity, violations of gaming activity including cheating at play, or suspicious financial transactions, which may pose a risk to employees, vendors, guests or Casino operations.

  • Accountable for conducting observations and writing detailed and accurate reports, as well as data entry while maintaining confidentiality of Surveillance Department.

  • Responsible for multitasking between telephone calls and radio communications traffic, collecting information and logging pertinent information utilizing surveillance software in a fast-paced environment.

  • Works closely and maintains excellent communication with Casino operations and management to gather pertinent information and investigate criminal activity, injuries or illness claims/reports and safety risks.

  • Performs department audits to ensure regulatory compliance pertaining to financial transactions, morning audit drops or count room procedures, table games play and Food and Beverage health and safety codes.

  • Maintains working knowledge of Gaming Commission internal controls, casino policies and procedures, federal and state gaming regulations, Minimum Internal Control Standards (MICS) and U.S. Bank Secrecy Act as it relates to Title 31 and Suspicious Activity Reports pertaining to Casino activities.

  • Learns all games offered by Casino. Possesses strong math aptitude for authorizing payouts, reimbursement or reconciliation issues, and applies knowledge to mitigate wrongdoings.

  • Performs camera checks and inputs Surveillance Technical Work Orders or Malfunction Forms, and reports any other problems pertaining to surveillance equipment.

  • Performs other duties as assigned to support efficient operation of Department.

  • The Surveillance Agent assumes other responsibilities, duties, tasks and assignments that contribute to the mitigation or response to any public health emergency.

  • Performs other duties and projects, as requested.

Qualifications:

  • High School Diploma or GED required.

  • Degree in Criminal Justice or related field preferred.

  • Minimum three (3) years surveillance experience or related field required.

  • Must possess intermediate proficiency in Microsoft Office Suite (Word, Excel, and Outlook), commercial database systems, and internet research skills.

  • Previous casino surveillance experience is highly preferred.


SMGHA, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.

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