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Family Inceptions

Surrogacy Case Manager

Suwanee, GA · On-site

$55K - $65K/yr

Family Inceptions is an independent surrogacy and egg donation agency headquartered in metro Atlanta, serving intended parents and surrogates across the United States. This role is built for someone ...

Family Inceptions

Surrogacy Case Manager

Suwanee, GA · On-site

$55K - $65K/yr

Family Inceptions is an independent surrogacy and egg donation agency headquartered in metro Atlanta, serving intended parents and surrogates across the United States. This role is built for someone ...

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What are some unique challenges faced by professionals working in surrogacy coordination?

Professionals in surrogacy coordination often navigate complex emotional dynamics between intended parents and surrogates, while ensuring all parties understand and comply with legal and medical requirements. Balancing empathy with professionalism is crucial, as is maintaining clear communication throughout the surrogacy journey. Additionally, surrogacy coordinators must stay updated on changing regulations and best practices, making adaptability and ongoing education important aspects of the role.

What are the key skills and qualifications needed to thrive as a Surrogate, and why are they important?

To thrive as a surrogate, candidates generally need to be in excellent physical health, have had at least one successful pregnancy, and pass medical and psychological screenings. Familiarity with fertility treatments, legal contracts, and working closely with reproductive clinics is typical, often guided by surrogacy agencies. Emotional resilience, strong communication, and empathy are crucial soft skills for managing the complex relationships and emotional aspects involved. These qualifications and skills are vital for ensuring the well-being of both the surrogate and intended parents throughout the surrogacy journey.

What are surrogacy jobs?

Surrogacy jobs refer to roles related to the process of helping individuals or couples have a child through a surrogate mother. This can include being a surrogate mother, working as a surrogacy coordinator, counselor, or agency staff member. These jobs involve supporting the medical, emotional, and legal aspects of surrogacy arrangements. Surrogacy professionals help with matching intended parents and surrogates, guiding them through the process, and ensuring all parties are informed and comfortable. The goal is to facilitate a safe, ethical, and smooth surrogacy journey for everyone involved.
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Infographic showing various Surrogacy Job job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.
Surrogacy Case Manager

Surrogacy Case Manager

Family Inceptions

Suwanee, GA • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Family Inceptions is an independent surrogacy and egg donation agency headquartered in metro Atlanta, serving intended parents and surrogates across the United States. This role is built for someone rare: a former surrogate who went on to build a professional career managing people, deadlines, and details. If that is you, you already understand the weight of this work from the inside, and this is your chance to be the steady hand you had, or wish you had, on your own journey.About the role
We are hiring a Journey Manager to own surrogacy cases from match through postpartum. You will be the primary contact for intended parents and surrogates, coordinate clinic and legal milestones, and provide non-clinical support through the highs and the hard days.What you'll do
Journey Management & Case Coordination
  • Manage surrogacy journeys from initial match through postpartum, serving as the primary point of contact for all parties involved.
  • Coordinate communication and scheduling between intended parents, surrogates, IVF clinics, reproductive attorneys, mental health professionals, and insurance providers.
  • Guide intended parents and surrogates through the match process, setting expectations and supporting alignment from the start.
  • Monitor medical milestones including screening appointments, embryo transfers, pregnancy confirmations, OB appointments, and delivery planning.
  • Track case timelines and ensure all contractual, legal, and medical deadlines are met.
  • Proactively identify risks, delays, or complications and work to resolve or escalate issues before they impact the journey.
  • Coordinate travel logistics when surrogates or intended parents need to be at clinic appointments or delivery locations.
Client Support & Communication
  • Provide consistent, compassionate, non-clinical emotional support and education to intended parents and surrogates throughout the journey.
  • Set clear expectations regarding timelines, medical processes, legal steps, financial responsibilities, and communication norms.
  • Conduct regular check-ins with both intended parents and surrogates to ensure alignment, satisfaction, and emotional well-being.
  • De-escalate conflicts or misunderstandings between intended parents and surrogates with professionalism and care.
  • Serve as a calming, knowledgeable presence during high-stress moments such as failed transfers, pregnancy complications, or delivery changes.
  • Communicate exclusively through company-approved systems.
Documentation & Compliance
  • Maintain accurate, detailed, and up-to-date case records in company systems at every stage of the journey.
  • Ensure all required documents (contracts, medical clearances, insurance confirmations, legal agreements) are collected, filed, and tracked.
  • Follow HIPAA requirements and company confidentiality policies in all communications and record-keeping.
  • Ensure compliance with ethical standards, company protocols, and applicable federal and state law.
  • Prepare case summaries, status reports, and handoff documentation as needed.
Required Qualifications
Please apply only if you meet both of the following requirements.
  • You are an experienced surrogate who has completed at least one surrogacy journey.
  • You have 3+ years of professional experience in another field, such as case management, project management, client services, fertility, adoption, or healthcare.
Who Thrives in This Role
  • You're calm under pressure and the kind of person people trust with hard news.
  • You're detail oriented and meticulous with records, and you never let a deadline slip silently.
  • You work well with all kinds of people, from intended parents under stress to surrogates, attorneys, clinic staff, and insurance providers, and you can adapt your approach to each.
  • You can manage many moving pieces at once, keeping multiple journeys at different stages on track without dropping a thread.
  • You genuinely enjoy people. Most of each day in this role is spent in conversation with intended parents, surrogates, clinics, and attorneys, and that pace energizes you rather than drains you.
What We Offer
  • Salary range: Based on experience
  • Full benefits: medical, dental, vision, life, 401(k) match
  • Paid holidays, paid time off, and sick leave
  • Hybrid schedule preferred, based in metro Atlanta, with flexibility depending on the person; we are open to candidates outside the Atlanta area
How to apply
Please apply only if you meet the required qualifications above; completed surrogate experience is a firm requirement for this role.Equal Opportunity Employer
Family Inceptions, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, disability, genetic information, or any other characteristic protected by law.

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