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Support Manager Jobs in Suwanee, GA (NOW HIRING)

AGS

IT Support Manager

Atlanta, GA · On-site

Job Overview We are looking for an IT Support Manager who loves solving problems and is passionate about building a reliable, secure, and delightful end-user technology experience. You will lead the ...

RADCO

Property Support Manager - Bilingual

Atlanta, GA · On-site

The Property Support Manager fills in as the company's representative, in all areas of property operations. This is a versatile role and requires someone with a wide range of skillsets in property ...

Eptura

Manager, Support

Atlanta, GA

We are seeking a Manager, Support to lead a team of Support professionals who deliver timely, high-quality, customer-focused technical support for Eptura customers. This role is accountable for team ...

Posted today

Eptura

Manager, Support

Atlanta, GA · On-site +1

Manager, Support Department: Support Employment Type: Full Time Location: US Description Shape the Future of Work with Eptura At Eptura, we're not just another tech company-we're a global leader ...

New

Southern Company

Generation Strategy & Support Mgr

Atlanta, GA · On-site

$96K - $133K/yr

Manager, Generation Strategy & Support Location: Georgia Power Organization: Generation Services Reports To: Director, Generation Services Relocation assistance may be provided. Position Summary The ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Suwanee, GA

Support Manager information

See Suwanee, GA salary details

$20.9K

$63.2K

$112.6K

How much do support manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for support manager in Suwanee, GA is $63,198.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $84,700.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Suwanee, GA?

The most popular types of Support jobs in Suwanee, GA are:

What cities near Suwanee, GA are hiring for Support Manager jobs?

Cities near Suwanee, GA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Suwanee, GA as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $63,198 per year, or $30.4 per hour.

Manager, Technical Support

Barracuda Networks Inc.

Alpharetta, GA • On-site

Full-time

Medical, Retirement, PTO

Re-posted 25 days ago

Job description

Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.
We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
Envision yourself at Barracuda
Barracuda Networks is currently looking for a Technical Support Manager for our Alpharetta, Georgia team. As a Technical Support Manager, you will lead a Technical Support team, ensuring exceptional customer experience for clients, resellers, and distributors. Reporting to the Senior Director of Technical Support, this role collaborates with peers across US, APAC, and EMEA to drive organizational direction and continuous improvement in customer care
What you'll be working on
  • Lead and develop Technical Support teams, partnering with Sales, Engineering, Training, and other departments.
  • Monitor performance metrics and promote individual growth.
  • Drive process optimization and standardization.
  • Ensure high customer satisfaction and retention through continuous improvement.
  • Manage resources to meet service level expectations.
  • Resolve escalated customer issues promptly.
  • Collaborate with cross-functional teams to address key issues.

What you bring to the role
  • Bachelor's degree or equivalent work experience
  • 2-3 years of supervisory experience
  • 4+ years of progressive call center / technical support experience
  • Proven leadership and team development skills.
  • Strong organizational, time management, and communication abilities
  • Excellent organizational, time management and communication skills (written and verbal)

What you'll get from us
A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility - there are opportunities for cross training and the ability to attain your next career step within Barracuda.
  • Equity, in the form of non-qualifying options
  • High-quality health benefits
  • Retirement Plan with employer match
  • Career-growth opportunities
  • Flexible Time Off and Paid Time Off benefits
  • Volunteer opportunities

#LI-hybrid
Job ID 27-0205

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