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Support Manager Jobs in Rome, GA (NOW HIRING)

IPRO INC

Customer Support Technician I

Calhoun, GA · On-site

$16 - $21.75/hr

Preferred skills such as familiarity with ticketing systems and certifications enhance the technician's ability to manage support workflows efficiently and handle more complex technical challenges.

Posted today

Surya Carpet

IT Support Specialist

White, GA · On-site

This role reports to the IT Manager. What You'll Do: * Serve as the first point of contact for IT support requests via ticketing system, email, phone, and chat * Triage, troubleshoot, and resolve end ...

Victra

Sales Support Rep Part-Time

Centre, AL · On-site

$18 - $24.50/hr

From supporting our team's sales process to sharing your product knowledge, you will connect our ... If you're selected to move forward, one of our recruiters or hiring managers will reach out to tell ...

Imperial Trading

SALES MERCHANDISER

Cedartown, GA · On-site

$30K - $35K/yr

Responsible for reporting needs and changes in the marketplace to Sales Support Manager and Business Development personnel; * Responsible executing all directives as mandated and requested by ...

ABB

Strategic Segment Proposal Engineer

GA · Remote

Sales Support Manager __ As a Strategic Segment Proposal Engineer, you will be responsible for developing Technical & Commercial Proposals for ABB Electrification's focused industry segments (data ...

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Support Manager information

See Rome, GA salary details

$22.5K

$67.9K

$121.1K

How much do support manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for support manager in Rome, GA is $67,930.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Rome, GA?

The most popular types of Support jobs in Rome, GA are:

What cities near Rome, GA are hiring for Support Manager jobs?

Cities near Rome, GA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Rome, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,930 per year, or $32.7 per hour.

Route Support Service Professional

Northwest Exterminating

Dallas, GA • On-site

$16 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Northwest Exterminating rating

7.6

Company rating: 7.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

9th of 35 rated pest control companies

Job description

Overview
Ready for your next career opportunity? Look no further, The Mouse is looking to hire you!
Do you enjoy working outdoors, solving unique challenges, climbing ladders, and helping people? We do too! At Northwest Exterminating, we're dedicated to creating extraordinary experiences and growth opportunities for our team. If you're looking for a rewarding career with a supportive company, this could be the perfect match for you.
Whether you're experienced or not, we offer comprehensive training to help you succeed! Ready to take the next step in your career? Apply in minutes from your mobile phone!
Starting hourly range $16-$17
***This will focus on the Pauldling & Polk areas***
Responsibilities
With Northwest, not only do you experience a fun work environment but also one that cares about your growth and goals. Come explore what extraordinary career is waiting for you with The Mouse! Benefits including a 401(k) with a company match. But it's more than that. It's serving our communities. It's having your teammates' backs. It's going above and beyond and making a difference. We step in and step up when people have problems they can't fix, and they need the pros. We crush their pest problems and lift their spirits.
Back to you. Are you a hard worker who thrives in a fast-paced environment? Can you follow directions, adapt to change, and problem-solve with a positive attitude? If so, you're a great fit for this role.
Why You'll Love Being a Route Support Professional at Northwest:
  • Outdoor, Independent Work: Say goodbye to being stuck at a desk! As a Wildlife Technician, you'll be on the move-working independently and directly interacting with customers in your community. You'll help protect homes, businesses, and families while growing your career with clear advancement opportunities.
  • Training & Support: We provide top-tier training to set you up for success. No prior experience? We've got you covered! You'll start with comprehensive training and quickly take the lead with your own customers.
  • Strong Team Community: Northwest Exterminating is about building lasting relationships-both with our teammates and the communities we serve. Our employees give back through our Good Deeds Team and more!

Your Responsibilities:
  • Customer Relationships: Build strong connections with internal and external customers, creating "Customers for Life."
  • Support the Team: Assist service professionals with pest control, mosquito treatments, and termite inspections. You'll work on pre- and post-construction termite treatments and monitor termite bait systems.
  • Customer Problem-Solving: Anticipate and address customer needs, providing tailored solutions that ensure ongoing satisfaction.
  • Work Safely and Efficiently: Adhere to safety standards and regulations while operating company equipment and vehicles. Apply pest control products in compliance with label standards.
  • Collaborate for Excellence: Partner with internal teams like customer service, sales, and management to ensure exceptional customer experiences.

What We Expect from You:
  • Adhere to the NORTHWEST WAY upholding the highest standards of professionalism and customer care.
  • As a Northwest teammate, you'll act as a brand ambassador-representing our values and image with every customer interaction.

What We Offer:
  • Starting hourly range $16-$17, a company vehicle, and a company cell phone.
  • Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
  • 401(k) plan with company match, employee stock purchase plan.
  • Paid vacation, holidays, and sick leave.
  • Employee discounts.
  • Industry-leading, quality training program.

Why Choose Northwest Exterminating?
You've seen our iconic "Mouse" on billboards and trucks around town - now, you can be a part of the team! Competitive compensation, benefits, and top-tier training are just the beginning of your career with Northwest. With over 70 years of experience and continuous growth across the Southeast, we offer a stable work environment to advance your career. Recognized as one of Atlanta's Top Workplaces, Northwest's family-oriented culture ensures you feel welcome and supported. Come join us in creating extraordinary opportunities for yourself!
Qualifications
What You Need to Succeed:
  • High School Diploma or equivalent required
  • No prior experience necessary!
  • Must be at least 18 years of age
  • Valid driver's license required
  • Ability to work independently and manage route-based assignments

Physical Demands / Working Environment:
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
  • Lift and carry up to 50 lbs.
  • Must be able to safely operate a company vehicle for extended periods. Travel may include short stops or longer routes between counties or service areas.
  • Comfortable working in confined spaces (crawl spaces, attics, rooftops, etc.)
  • Ability to work independently and manage route-based assignments
  • Ability to work in all weather conditions

Northwest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer

What Northwest Exterminating employees say

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