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Support Manager Jobs in Rome, GA (NOW HIRING)

4P Consulting Inc

Admin Support

Kingston, GA · On-site

$15 - $20.25/hr

Other duties as assigned by Commissioning Manager relating to administrative tasks Characteristics and Skills: * Ability to work on a construction site * Ability to read drawing title blocks for ...

Fairland Recovery Center

Recovery Support Specialist

Rome, GA · On-site

$12.50 - $15.50/hr

Fairland Recovery's management is looking for passionate, skilled, and dedicated staff to become part of our diverse team and provide day-to-day opportunities which support and guide individuals in ...

Five Below

Full Time Support Lead

Calhoun, GA · On-site

$13/hr

Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. * Supports ...

Five Below

Full Time Support Lead

Calhoun, GA · On-site

$13/hr

Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. * Supports ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Rome, GA

Support Manager information

See Rome, GA salary details

$22.5K

$67.9K

$121.1K

How much do support manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for support manager in Rome, GA is $67,930.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Rome, GA?

The most popular types of Support jobs in Rome, GA are:

What cities near Rome, GA are hiring for Support Manager jobs?

Cities near Rome, GA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Rome, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,930 per year, or $32.7 per hour.

Independent Contractor-Family Support Services

Dalton, GA

HEALTH CONNECT AMERICA, INC
Offices of Mental Health Practitioners • 1 - 5K employees
Learn more about HEALTH CONNECT AMERICA, INCexternal

$16 - $20.75/hr

Contractor

Re-posted 26 days ago

Health Connect America rating

3.4

Company rating: 3.4 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Partner with Purpose.

Collaborate with Health Connect America to deliver trauma-informed, family-centered

services that empower children and families to thrive.

Before partnering with Health Connect America, take some time to learn more about who we are.


At Health Connect America, all services are guided by a unified, trauma-informed approach. Across every program, we are committed to providing compassionate, client-centered care that fosters healing and growth.

Health Connect America and its affiliate brands provide mental and behavioral health services to children, families, and adults across the nation. We collaborate with independent professionals who share our commitment to helping individuals and families reach their full potential.

Our services are delivered in homes, communities, and office settings — always centered on dignity, trust, and empowerment. We are honored to partner with the families we serve as they work toward self-improvement and more fulfilling lives.

Our Brands


Scope of Services
The Independent Contractor - Family Support Services will deliver targeted family support services aimed at enhancing family dynamics and promoting child well-being. Services may include, but are not limited to:

  • Coordinating with community providers to facilitate comprehensive care and referrals for families 
  • Participating in collaborative case planning and case review meetings, when requested 
  • Delivering case management activities such as:  
  • Supervised visitation 
  • Parent aide support 
  • Behavioral Aide 
  • Transportation 
  • Crisis intervention 
  • Advocacy and linkage to services (including drug screening facilitation if applicable) 
  • Completing in-home visits to monitor progress and provide ongoing support for families involved with DFCS. 
  • Offering parenting education and modeling positive parenting strategies 
  • Coordinating with external professionals (e.g., schools, therapists, case managers) to ensure service alignment 
  • Maintaining documentation of services rendered, including case notes and service logs, in accordance with contractual requirements and applicable standards
  • Providing transportation services related to the family service plan (e.g., visitation, appointments) as appropriate 

  • Bachelor’s degree in a human services-related field (e.g., Social Work, Psychology, Counseling, Criminal Justice)  
  • or High School Diploma/GED with at least 5 years of verifiable experience in the field 
  • Strong understanding of family systems, trauma-informed care, and community resources 
  • Reliable transportation, valid driver’s license, and proof of insurance 
  • Willingness to complete required background checks and contractor onboarding 

Deliverables 

  • Timely submission of service logs, progress updates, and reports 
  • Accurate documentation aligned with billing and reporting standards 
  • Services provided in accordance with contract terms, including hourly or task-based invoicing 
 

If you share our commitment to empowering families and delivering trauma-informed support, we invite you to explore a partnership opportunity with Health Connect America. Together, we can make a meaningful difference in the lives of those we serve.

Engagement as an independent contractor with Health Connect America and its affiliated entities is contingent upon successful completion of all required background checks and contractor onboarding processes.

Health Connect America and its affiliated entities provide equal opportunity in contracting and employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other status protected under federal, state, or local law.


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