ZipRecruiter

Log In

1

Support Manager Jobs in Rockwall, TX (NOW HIRING)

CFGI

South Regional Support Manager

Dallas, TX · On-site

$75K - $80K/yr

The South Regional Support Manager will work as part of a team supporting CFGI's national offices in Dallas, Houston, Austin, Atlanta, and Miami. This person will sit in the Dallas office and be the ...

Motorola

Alta Hypercare Support Manager

Allen, TX · On-site

$80K - $85K/yr

Strategic Resource Management: Analyze operational data to propose annual staffing levels and resource allocations that align with customer support demands. * Foster Cross-Functional Synergy: Partner ...

Luxer One

Field Technical Support Manager

Dallas, TX

$65K - $75K/hr

... CRM. * Proficient with Mac or Apple products. Experience * 1-3 years of performing field repair work or remotely troubleshooting hardware. * 1-3 years of experience in a support or service ...

Luxer One

Field Technical Support Manager

Dallas, TX · On-site

... CRM. * Proficient with Mac or Apple products. * Experience 1-3 years of performing field repair work or remotely troubleshooting hardware. * 1-3 years of experience in a support or service ...

Reteam

Analytics Support Manager

Dallas, TX · On-site

[TEST TEST TEST] This is a test job board, used for internal testing. Applications received here will not be received. Job post description opening sasdad [TEST TEST TEST] This is a test job board ...

next page

Showing results 1-20

People also search for

All JobsSupport Manager JobsSupport Manager Jobs in Rockwall, TX

Support Manager information

See Rockwall, TX salary details

$20.9K

$63.1K

$112.5K

How much do support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for support manager in Rockwall, TX is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $84,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Support jobs in Rockwall, TX? The most popular types of Support jobs in Rockwall, TX are:
What cities near Rockwall, TX are hiring for Support Manager jobs? Cities near Rockwall, TX with the most Support Manager job openings:
Support Manager jobs near you
Customer Support Manager

Customer Support Manager

Serenity Mental Health Centers

Frisco, TX • On-site

$90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Customer Service Manager - Operations & Experience
Location: Frisco, TX
Employment Type: Full-Time
Compensation: $90,000+ annually + performance-based bonuses
Overview
Lead a high-performing team in a fast-paced, high-volume customer service environment where consistency, accountability, and execution drive success.
We're looking for a hands-on leader who knows how to build strong teams, manage performance, and deliver a high-quality customer experience at scale. This role is ideal for someone from hospitality, retail, or customer service leadership who thrives in structured environments and leads from the front.
No industry-specific experience required - full training provided.
What You'll Do
  • Lead daily operations in a high-volume, customer-facing environment
  • Manage, coach, and develop a team of 30+ employees
  • Drive accountability to performance metrics, service standards, and productivity goals
  • Ensure every interaction is professional, efficient, and high-quality
  • Oversee scheduling, staffing, and workflow management
  • Monitor and improve KPIs related to volume, efficiency, and customer experience
  • Identify operational gaps and implement process improvements
  • Step in as needed to support the team and maintain service levels

What This Role Feels Like
  • Fast-paced environment where priorities shift and strong leadership is critical
  • A mix of people leadership and operational execution
  • High standards - success is measured by team performance and consistency
  • A role where you are actively coaching, problem-solving, and driving results daily

What We're Looking For
  • 10+ years of leadership or operations experience in customer service, hospitality, retail, call center, or similar environments
  • Experience managing large teams (30+ employees) in high-volume settings
  • Proven ability to track, analyze, and improve KPIs
  • Strong communication skills with the ability to coach, give feedback, and lead accountability conversations
  • Comfortable working in a structured, process-driven environment
  • Leadership style that is hands-on, performance-focused, and team-oriented

Preferred Background
  • Upscale hospitality, restaurant, or hotel management
  • Customer support leadership
  • Retail or service environments with high standards and performance expectations
  • Experience leading teams through growth, change, or scaling operations

About You
You've worked in environments where service standards were non-negotiable. You know how to manage a busy operation, hold a team accountable, and maintain quality even under pressure.
You're comfortable balancing people leadership with performance management, and you take pride in building teams that deliver consistent, high-level results.
Compensation & Benefits
  • $90,000+ base salary + performance-based bonuses
  • Health, dental, and vision coverage (majority employer-paid)
  • 401(k) retirement plan
  • Paid time off: 10 days (15 after first year) + 10 paid holidays

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

Apply