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Online Support Jobs in Rockwall, TX (NOW HIRING)

Travel Tech Talent

Customer Technical Support

Dallas, TX · Hybrid

$65K/yr

The Role You will be the first point of contact for customers across the North American market, delivering high-quality support across multiple channels including phone, live chat and online support ...

Central Garden & Pet

Packaging Engineer

Dallas, TX

The ideal candidate has experience in both hands-on line support and consumer packaging development. KEY RESPONSIBILITIES Packaging Design & Development * Design, develop, and validate primary ...

Central Garden & Pet

Packaging Engineer

Dallas, TX · On-site

The ideal candidate has experience in both hands-on line support and consumer packaging development. KEY RESPONSIBILITIES Packaging Design & Development * Design, develop, and validate primary ...

Central Garden & Pet

Packaging Engineer

Dallas, TX

The ideal candidate has experience in both hands-on line support and consumer packaging development. KEY RESPONSIBILITIES Packaging Design & Development * Design, develop, and validate primary ...

The Princeton Review

Online SAT Tutor

Dallas, TX

$30 - $55/hr

The company's Tutor.com brand is one of the largest online tutoring services in the U.S. It ... Receive support from a dedicated mentor during your first months of tutoring. * Access exclusive ...

AtWork

Sale Support

Carrollton, TX · On-site

$24/hr

Process and track online orders, returns, and samples * Troubleshoot transactions and online ... sales support experience * Strong multitasking, organizational, and problem-solving skills

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Online Support information

See Rockwall, TX salary details

$10

$17

$24

How much do online support jobs pay per hour?

As of May 28, 2026, the average hourly pay for online support in Rockwall, TX is $17.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $18.99 per hour, depending on experience, location, and employer.

What Are Online Support Jobs?

Online support jobs include customer service positions and technical jobs in IT or related fields. As you would expect, the duties for these different positions vary, although some broad responsibilities overlap. As an online customer support worker, your role is to field customer questions through live chat, by text, or via email. Customers may be seeking more information about a specific retail product or types of services your company offers, or may be calling to complain about issues such as missing orders or returns. As an IT support worker, you interact with customers in a similar fashion, but your role is typically to troubleshoot technical problems with computers, networks, or software.

What are the key skills and qualifications needed to thrive as an Online Support specialist, and why are they important?

To thrive as an Online Support specialist, you need strong problem-solving abilities, excellent written communication, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with help desk software, CRM systems, and live chat platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of customer issues, positive customer experiences, and high client satisfaction in fast-paced online environments.

What are some common challenges faced by Online Support specialists, and how can they be managed effectively?

Online Support specialists often encounter challenges such as handling high volumes of customer inquiries, managing difficult or frustrated customers, and quickly adapting to new technologies or product updates. Effective time management, strong communication skills, and familiarity with helpdesk software can help address these challenges. Regular training sessions and collaboration with team members also play a key role in ensuring issues are resolved efficiently while maintaining a positive customer experience.

What is the difference between Online Support vs Customer Service Representative?

AspectOnline SupportCustomer Service Representative
CredentialsTypically requires technical knowledge, basic certifications, or training in specific software or platformsOften requires communication skills, customer service training, and sometimes a high school diploma or equivalent
Work EnvironmentPrimarily remote, working through online chat, email, or ticket systemsCan be remote or in-office, interacting with customers via phone, email, or in person
Industry UsageCommon in tech, e-commerce, and software companiesWidely used across retail, telecom, and service industries

Online Support and Customer Service Representatives both focus on assisting customers, but Online Support emphasizes technical help via digital channels, while Customer Service Representatives handle general inquiries and support through various communication methods. The roles often overlap but differ mainly in technical complexity and communication channels.

More about Online Support jobs
What are the most commonly searched types of Support jobs in Rockwall, TX? The most popular types of Support jobs in Rockwall, TX are:
What job categories do people searching Online Support jobs in Rockwall, TX look for? The top searched job categories for Online Support jobs in Rockwall, TX are:
What cities near Rockwall, TX are hiring for Online Support jobs? Cities near Rockwall, TX with the most Online Support job openings:
Online Support jobs near you

Customer Technical Support

Travel Tech Talent

Dallas, TX • Hybrid

$65K/yr

Full-time

Medical, Retirement, PTO

Posted 11 days ago

Job description

About the Opportunity

A fast-growing global technology business is looking for a Customer Support Advisor to join its North American team. This company provides innovative cloud-based software solutions that help hospitality and accommodation businesses manage bookings, reservations, guest communications and day-to-day operations more efficiently.

With an international customer base and a strong reputation in the market, this is an exciting opportunity to join a customer-focused business where service excellence and teamwork are at the heart of everything they do.

The Role

You will be the first point of contact for customers across the North American market, delivering high-quality support across multiple channels including phone, live chat and online support portals.

This is a fast-paced role suited to someone who enjoys solving problems, working with customers and using technology to make a real difference.

Key Responsibilities

  • Deliver professional and friendly support via phone, chat and digital channels
  • Resolve customer queries efficiently, aiming for first-contact resolution wherever possible
  • Troubleshoot software and technical issues, identifying root causes and providing clear solutions
  • Support customers in getting the most value from the platform and its features
  • Assist with booking, reservation, and integration queries involving third-party travel platforms
  • Escalate more complex technical issues to specialist teams when required
  • Monitor recurring issues and share feedback with internal stakeholders
  • Contribute to help guides, support documentation, and internal resources
  • Consistently meet service levels and customer satisfaction targets

About You

We're looking for someone who combines strong customer service skills with confidence using technology. You'll be calm under pressure, solutions-focused and an excellent communicator.

Ideal background includes:

  • 3+ years' experience in customer support, software support, SaaS support or technical helpdesk environments
  • Strong verbal and written communication skills
  • Excellent troubleshooting and problem-solving ability
  • Comfortable explaining technical concepts in a simple, user-friendly way
  • Highly organised with the ability to multitask in a busy environment
  • Professional, patient, and empathetic approach to customers
  • Adaptable and able to work changing priorities or rotating shifts
  • Based in the Dallas area and eligible to work in the United States

The Package

  • Up to $65K base salary
  • Healthcare benefits
  • 401(k) plan
  • Paid time off and holidays
  • Hybrid working
  • Supportive team culture
  • Career development within a growing international technology business
  • Opportunity to work with smart, ambitious, and collaborative colleagues

Why Apply?

If you enjoy helping customers, solving problems, and working in a dynamic tech environment where no two days are the same, this could be the ideal next step in your career.

Apply