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Chat Support Jobs in Rockwall, TX (NOW HIRING)

Credit Union of Texas

Chat Agent - Bilingual

Allen, TX · On-site

Position Purpose and Objectives This is an on-site position supporting a high-volume contact center environment and is not eligible for remote work. The primary purpose of the Chat Agent position is ...

Credit Union Texas

Chat Agent - Bilingual

Allen, TX · On-site

Position Purpose and Objectives This is an on-site position supporting a high-volume contact center environment and is not eligible for remote work. The primary purpose of the Chat Agent position is ...

Triumph Financial

Customer Service Agent

Dallas, TX · On-site

$14.25 - $19/hr

Provide primary phone, email, and chat support for company inbound queues. * Engage in meaningful conversations with clients to ensure every interaction is fast, friendly and frictionless. * Ask ...

Triumph Financial

Call Center Representative

Dallas, TX

$16 - $19.75/hr

Provide primary phone, email, and chat support for company inbound queues. * Engage in meaningful conversations with clients to ensure every interaction is fast, friendly and frictionless. * Ask ...

TransPerfect Connect

Senior UI/UX Engineer

Dallas, TX · On-site

$128.70K - $160.30K/yr

... chat support. Founded in , the company is headquartered in Phoenix, Arizona, US, , with a team of 1001-5000 employees. The company is currently Late Stage.

Triumph Financial

Call Center Representative

Dallas, TX · On-site

$14.75 - $18.25/hr

Provide primary phone, email, and chat support for company inbound queues. * Engage in meaningful conversations with clients to ensure every interaction is fast, friendly and frictionless. * Ask ...

Triumph Financial

Customer Service Agent

Dallas, TX

$15.50 - $20.50/hr

Provide primary phone, email, and chat support for company inbound queues. * Engage in meaningful conversations with clients to ensure every interaction is fast, friendly and frictionless. * Ask ...

Supreme Ecom

Ecommerce Consultant

Dallas, TX · On-site

Utilizing Discord to provide chat support for immediate solutions. Working in a team environment on tackling challenges and coming together with solutions Comprehending the ins and outs of social ...

Diverse Lynx

Amelia Developer ( Voice & Chat )

Plano, TX · On-site

$115.80K - $150.40K/yr

Amelia Developer (Voice & Chat) Location: San Antonio, TX / Plano, TX / Tampa, FL / Colorado ... We promote and support a diverse workforce across all levels in the company.

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All JobsChat Support JobsChat Support Jobs in Rockwall, TX

Chat Support information

See Rockwall, TX salary details

$13

$24

$41

How much do chat support jobs pay per hour?

As of May 28, 2026, the average hourly pay for chat support in Rockwall, TX is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $26.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat Support representative, and why are they important?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What are Chat Support representatives?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

What are the most commonly searched types of Chat Support jobs in Rockwall, TX? The most popular types of Chat Support jobs in Rockwall, TX are:
What are popular job titles related to Chat Support jobs in Rockwall, TX? For Chat Support jobs in Rockwall, TX, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Rockwall, TX look for? The top searched job categories for Chat Support jobs in Rockwall, TX are:
What cities near Rockwall, TX are hiring for Chat Support jobs? Cities near Rockwall, TX with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Rockwall, TX as of May 2026, with employment types broken down into 1% As Needed, 88% Full Time, 4% Part Time, 1% Temporary, 4% Contract, and 2% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $50,373 per year, or $24.2 per hour.

Remote Live Chat & Appointment Setter

Tune Up The Manly Salon

Dallas, TX • Remote

$19 - $21/hr

Full-time

Medical, Vision, PTO

Posted yesterday

Tune Up The Manly Salon rating

5.4

Company rating: 5.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

21st of 38 rated hair and beauty

Job description

Tune Up The Manly Salon is seeking a friendly, energetic, and customer-focused Remote Live Chat & Appointment Setter to support our growing client base. In this role, you will engage with customers through live chat, answer inquiries about grooming services, and schedule appointments for salon locations.

This position is ideal for someone who enjoys communication, organization, and delivering excellent customer service in a fast-paced remote environment.

Responsibilities

  • Respond to customer inquiries via live chat in a timely and professional manner
  • Assist clients with booking haircuts, beard trims, facials, and other grooming services
  • Manage appointment scheduling and updates across salon locations
  • Provide accurate information about services, pricing, and membership programs
  • Follow up with leads to increase bookings and customer engagement
  • Maintain organized records of customer interactions and appointments

Requirements

  • Previous customer service or chat support experience preferred
  • Strong written communication and interpersonal skills
  • Comfortable using online scheduling or CRM systems
  • Good multitasking and organizational abilities
  • Ability to work independently in a remote setting
  • Reliable internet connection and quiet workspace

Benefits

  • 100% Remote Work Opportunity
  • Flexible scheduling
  • Competitive pay with performance incentives
  • Paid training provided
  • Friendly and supportive team culture

Company Description

Tune Up The Manly Salon is a men's grooming franchise offering full-service haircuts, beard trims, straight shaves, facials, waxing, and manicures. Founded in 2015 and headquartered in Texas, it features a rustic atmosphere with complimentary cold drinks and a relaxed VIP membership program.

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