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Support Manager Jobs in Rochester, MN (NOW HIRING)

Sevita

Direct Support Professional

Kasson, MN · On-site

$18.89/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita

Direct Support Professional

Rochester, MN · On-site

$19.25/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita

Direct Support Professional

Rochester, MN · On-site

$20.14/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita

Direct Support Professional

Rochester, MN · On-site

$18.93/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Rochester, MN

Support Manager information

See Rochester, MN salary details

$22.9K

$69K

$123K

How much do support manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for support manager in Rochester, MN is $69,019.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $92,500.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Rochester, MN?

The most popular types of Support jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Support Manager jobs?

Cities near Rochester, MN with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Rochester, MN as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $69,019 per year, or $33.2 per hour.

Direct Support Professional

Sevita

Kasson, MN • On-site

$18.89/hr

Part-time

Retirement, PTO

Re-posted 22 days ago

Sevita Health rating

5.7

Company rating: 5.7 out of 10

Based on 285 frontline employees who took The Breakroom Quiz

785th of 888 rated healthcare providers

Job description

REM Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived. 

Wage $18.89 per hour. Part time. 

Tuesday 6:30am - 2pm, Thursday 6:30am - 2pm, and every other weekend 3pm - 8pm 

THRIVE AS A CAREGIVER AT SEVITA. EACH DAY, YOU’LL

  • Be proud of rewarding work helping people grow, learn, and live well
  • Develop real, meaningful relationships with the individuals you serve
  • Experience ownership and trust from your leaders to do what’s right for participants
  • Take initiative to help participants be part of the community and enjoy their favorite activities
  • Support participants with developmental goals like budgeting, exercise, and nutrition

You’ll assist people with their personal hygiene and support individuals who can have behavioral challenges and other complex needs. If you’re compassionate, patient, and find meaning in this type of work, you'll find a promising future at Sevita.

EVERY PERSON DESERVES A FULFILLING CAREER 

  • Competitive Pay: Pay on Demand, Full benefits package for full-time employees, including a 401(k)
  • Time Off: Paid time off plus holiday pay to recharge so you can be your best at work
  •  Network of Support: Supervisors who care deeply about the participants and your wellbeing
  • Job Security: A stable job  at an established, growing company
  • Learning and Development: We invest in your development and provide the tools and training you need to have a fulfilling career 

WHAT YOU’LL BRING TO SEVITA

  • Education: High School Diploma or equivalent not required 
  • Experience: Six months of experience in human services, direct care, or care coordination preferred
  • Skills: Communication, adaptability, multi-tasking, teamwork, time-management
  • Behaviors: Patient, compassionate, reliable, responsible
  • Vehicle:  Valid Driver's license and access to a registered vehicle with proof of insurance

   

Apply today and explore careers, well lived at Sevita.


Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.
We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.
 

As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law. 

What Sevita Health employees say

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Benefits

Hours and flexibility

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About Sevita

Sourced by ZipRecruiter

Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized support that leads to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We've made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve. We're an Equal Opportunity Employer, including disability/vets. Sevita is a leading provider of home and community-based specialized health care, similar companies include Brookedale Senior Living, A New Hope, and North Star.

Industry

Nursing and residential care facilities

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

Year founded

1980

Social media

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