ZipRecruiter

Log In

1

Online Support Jobs in Rochester, MN (NOW HIRING)

Hy-Vee, Inc.

Aisles Online Shopper

Rochester, MN · On-site

$13.50 - $16.80/hr

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

HyVee

Aisles Online Shopper

Rochester, MN · On-site

$13.50 - $16.80/hr

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

HyVee

Aisles Online Manager

Rochester, MN · On-site

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

Hy-Vee, Inc.

Aisles Online Manager

Rochester, MN · On-site

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

Hy-Vee, Inc.

Aisles Online Shopper

Rochester, MN · On-site

$13.50 - $16.80/hr

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

Hy-Vee Food Stores

Aisles Online Service Lead

Rochester, MN · On-site

$18 - $22.50/hr

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

New

HyVee

Aisles Online Service Lead

Rochester, MN

$18 - $22.50/hr

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

Hy-Vee, Inc.

Aisles Online Service Lead

Rochester, MN · On-site

$18 - $22.50/hr

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

Minnesota Jobs

Aisles Online Service Lead

Rochester, MN · On-site

$18 - $22.50/hr

Aisles Online Service Lead At Hy-Vee, we believe the shortest distance between two people is a ... Lead, direct, and support a team in a fast-paced, deadline-driven environment * Apply logical ...

New

Victra

Sales Support Rep Part-Time

Rochester, MN · On-site

$19.25 - $26.50/hr

From supporting our team's sales process to sharing your product knowledge, you will connect our ... Various online and computer-based training will be required throughout your employment with Victra.

New

Opportunity Services

Employment Support Specialist

Rochester, MN · On-site

$18 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You could be the perfect candidate to be an Employment Support Professional in our Day Services Program with Opportunity Services in Rochester, MN! This is a community-based role where you will ...

Opportunity Services

Employment Support Specialist

Rochester, MN · On-site

$18 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You could be the perfect candidate to be an Employment Support Professional in our Day Services Program with Opportunity Services in Rochester, MN! This is a community-based role where you will ...

Computech Corporation

Technical Support

Rochester, MN · On-site

$38K - $47K/yr

* Site Survey's (LAN/WAN) * Data Cabling * Loading of a supplied configuration * Basic rack and stack installation of Cisco IPT equipment that doesn't include onsite staging * Capable of Tone & Tag and ...

next page

Showing results 1-20

All JobsOnline Support JobsOnline Support Jobs in Rochester, MN

Online Support information

See Rochester, MN salary details

$11

$18

$26

How much do online support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for online support in Rochester, MN is $18.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $20.77 per hour, depending on experience, location, and employer.

What are online support jobs?

Online support jobs include customer service positions and technical jobs in IT or related fields. As you would expect, the duties for these different positions vary, although some broad responsibilities overlap. As an online customer support worker, your role is to field customer questions through live chat, by text, or via email. Customers may be seeking more information about a specific retail product or types of services your company offers, or may be calling to complain about issues such as missing orders or returns. As an IT support worker, you interact with customers in a similar fashion, but your role is typically to troubleshoot technical problems with computers, networks, or software.

What are online support jobs?

Online Support jobs involve assisting customers or clients through digital channels such as email, chat, or social media. Professionals in these roles help resolve issues, answer questions, and provide information about products or services. They are often the first point of contact for customers seeking help online and play a crucial role in ensuring customer satisfaction. Online Support positions may be found in a variety of industries, including retail, technology, and service sectors.

What are the key skills and qualifications needed to thrive as an online support specialist, and why are they important?

To thrive as an Online Support specialist, you need strong problem-solving abilities, excellent written communication, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with help desk software, CRM systems, and live chat platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of customer issues, positive customer experiences, and high client satisfaction in fast-paced online environments.

What are some common challenges faced by online support specialists, and how can they be managed effectively?

Online Support specialists often encounter challenges such as handling high volumes of customer inquiries, managing difficult or frustrated customers, and quickly adapting to new technologies or product updates. Effective time management, strong communication skills, and familiarity with helpdesk software can help address these challenges. Regular training sessions and collaboration with team members also play a key role in ensuring issues are resolved efficiently while maintaining a positive customer experience.

What is the difference between Online Support vs Customer Service Representative?

AspectOnline SupportCustomer Service Representative
CredentialsTypically requires technical knowledge, basic certifications, or training in specific software or platformsOften requires communication skills, customer service training, and sometimes a high school diploma or equivalent
Work EnvironmentPrimarily remote, working through online chat, email, or ticket systemsCan be remote or in-office, interacting with customers via phone, email, or in person
Industry UsageCommon in tech, e-commerce, and software companiesWidely used across retail, telecom, and service industries

Online Support and Customer Service Representatives both focus on assisting customers, but Online Support emphasizes technical help via digital channels, while Customer Service Representatives handle general inquiries and support through various communication methods. The roles often overlap but differ mainly in technical complexity and communication channels.

More about Online Support jobs

What job categories do people searching Online Support jobs in Rochester, MN look for?

The top searched job categories for Online Support jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Online Support jobs?

Cities near Rochester, MN with the most Online Support job openings:

Online Support jobs near you

Aisles Online Shopper

Hy-Vee, Inc.

Rochester, MN • On-site

$13.50 - $16.80/hr

Part-time

Re-posted 3 days ago

Hy-Vee rating

6.3

Company rating: 6.3 out of 10

Based on 1,664 frontline employees who took The Breakroom Quiz

45th of 122 rated grocery stores

Job description

Additional Considerations (if any):
Daytime Shifts
-
At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Aisles Online Shopper
Department: Aisles Online
FLSA: Hourly
Revision Date: 07/2026
About Hy-Vee
At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.
The Role and Why It's Important
At Hy-Vee, our online customers trust us to shop for them just as carefully as they would shop for themselves, and our Aisles Online Shoppers are the ones who make that happen. In this role, you'll be responsible for accurately selecting the best quality groceries across all departments, from fresh produce and meat to pantry staples, ensuring every order is fulfilled with care and precision. Your attention to detail and commitment to quality directly impact how customers experience Hy-Vee online.
If you enjoy staying active, take pride in doing a job right, and thrive working independently in a fast-paced environment, we'd love to have you on our team.
What You'll Do
No two shifts are exactly the same, but here's what you can expect:
  • Deliver outstanding customer service by greeting every customer warmly and assisting them with their needs throughout the store
  • Accurately select groceries ordered online by customers, choosing the highest quality produce, meat, and other fresh products
  • Select, scan, and bag items from all temperature zones
  • Ensure products maintain proper temperature throughout the entire fulfillment process
  • Place gathered orders in storage at the proper temperature and retrieve them promptly prior to the customer's arrival
  • Cart orders to and place them in the holding area for customer pickup
  • Lift, carry, and load groceries into customer vehicles
  • Tender customer orders through POS and process credit card payments
  • Substitute products for customers upon request or when items are unavailable
  • Continually monitor incoming online orders to ensure prompt, on-time fulfillment
  • Answer phones and emails promptly and provide friendly, helpful service to customers
  • Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
  • Pitch in with other tasks or special projects as they come up

Your Skills
To be successful in this role, you'll need to be able to:
  • Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience
  • Select the highest quality products with a strong eye for freshness and accuracy across all departments
  • Communicate clearly and professionally with customers and store personnel in a friendly, approachable manner
  • Stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment
  • Identify problems and develop practical solutions, including making product substitutions on the fly
  • Work independently and complete daily workloads with limited supervision

Reporting Relationships
Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, Health Wellness Home; Online Shopping Department Manager
Education and Experience
  • High school diploma or equivalent preferred

Physical Requirements
  • Frequently stand and walk throughout a shift in sales, food service, or delivery areas
  • Where applicable to the role: ability to safely use sharp knives and blades for food preparation
  • Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
  • Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
  • Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working Environment
This is a fast-moving role with constant pressure to meet deadlines and manage multiple tasks throughout your shift. You'll work primarily in a retail store setting and may be exposed to dust, noise, temperature extremes, moving equipment hazards, and electrical equipment. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.
The anticipated hourly starting wage for this position is $13.50 to $16.80 depending on experience.
For information on company benefits visit Benefits | Hy-Vee.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.

What Hy-Vee employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Hy-Vee logo

About Hy-Vee

Sourced by ZipRecruiter

Hy-Vee, based in West Des Moines, IA, US, operates within the supermarket industry. Founded in 1930 by Charles Hyde and David Vredenburg, the company began as a small general store in Beaconsfield, Iowa. Over the years, Hy-Vee has evolved into a network of more than 245 supermarkets across 8 states in the Midwest. They offer a wide range of products and services, including grocery, bakery items, delicatessen, floral, and other specialty departments. With a company motto of “A helpful smile in every aisle”, Hy-Vee's mission is to make each customer's life easier, healthier, and happier. They have received several awards for their commitment to healthy living, customer service and community outreach.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1930

View All Hy-Vee Jobs

Apply