Online Chat Support Jobs in Rochester, MN (NOW HIRING)

The Client Support Specialist serves as the primary point of contact for participants, community members, and staff, providing exceptional customer service and support across multiple program areas. You'll assists with participant intake, referrals, data management, and overall program operations. You'll foster a positive, professional, and welcoming environment, uphold confidentiality, promote participant-centered service, and support de-escalation and problem resolution as needed. In addition, you'll also provide administrative and office support, collaborate with team members to ensure smooth daily operations, and contribute to ongoing process improvements to enhance participant services. (Full position description will be shared with applicants selected for in-person interviews; to request full description, call 507-316-0610).

This full-time position (40 hours per week) is Monday-Friday, 8am-4pm and will be based in Zumbrota.

Required Qualifications:

• High school diploma or equivalent
• At least one year of work experience in a customer service role or working in direct contact with the public
• Ability to pass a required background study, as defined by the position
• Strong organizational skills with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment
• Accurate typing and data entry skills

Preferred Qualifications:

• Proficiency with Microsoft Word, Excel, Outlook and Teams
• Proficiency with office equipment including printers, scanners, multi-line phone, etc.
• Bilingual skills (English plus an additional language)
• Relevant lived experience, as applicable to the role

Join Three Rivers Community Action, a dynamic nonprofit organization established in 1966 by dedicated local citizens. Committed to enhancing lives across our service area, Three Rivers collaborates with community partners to provide warmth, transportation, food, housing, advocacy and education to individuals and families.

At Three Rivers, we seek collaborative solutions, lead with integrity, embrace diversity, inspire mutual trust, listen to community needs, respect the people we work with, and promote equity, empowerment and self-sufficiency.

We advocate ardently for our program participants at local, state, and federal levels, leveraging our extensive network of human service agencies to provide comprehensive support. Through these partnerships, we optimize resources to better serve families and communities, catalyzing meaningful change and fostering inclusivity.

We realize dreams of homeownership for people such as single parents, individuals with disabilities, and families. We enable seniors to age in place with vital services like home-delivered meals, transportation, and energy assistance. Through initiatives like Head Start, we ensure children are equipped for school success while supporting their families holistically. At every stage of life, Three Rivers strives to empower and uplift those we serve. Join us in making a difference, one life at a time.

Watch this 2-minute video that provides a snapshot of our programs, values, and a participant story that reflects the heart of what we do.

About the Benefits

Enjoy a comprehensive benefits package tailored to support your well-being and enrich your life:

• Competitive wages with opportunities for advancement
• Extensive benefits for regular full-time staff (30+ hours per week), including affordable health insurance with access to employer-sponsored NICE Healthcare and an HRA, Flexible Spending Accounts (FSA), voluntary dental, vision, voluntary life/AD&D, critical illness, and hospital indemnity insurance, ensuring peace of mind and security for you and your loved ones.
• Immediate eligibility for investment in our 403(b), with a generous automatic match (after 1 year of employment), aiding in building a stable financial future
• Generous paid time off, guaranteeing you sufficient time for relaxation, rejuvenation, and personal interests for regular staff working 30+ hours per week
• Access to our robust Employee Assistance Program, providing assistance and resources for both personal and professional challenges
• Training and professional development opportunities aimed at enhancing your skills and fostering career growth
• A supportive work environment that values lived experience, respects personal representation, teamwork, and recognizes individual contributions.

Experience these outstanding benefits, among others, as we actively support your development, well-being, and success.

We are committed to fostering an inclusive workplace that values lived experience. We strongly encourage individuals from under-represented populations and those with relevant lived experiences to apply. We value diverse perspectives and backgrounds. Your unique experiences and perspectives are an asset to our team, and we welcome your application.

Three Rivers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status. If you require assistance or accommodation during the application process due to a disability, please contact Human Resources at jobs@threeriverscap.org or 507-316-0610.

Online application preferred:www.threeriverscap.org/careers. However, a paper application form may be requested by calling 507-316-0610.

Three Rivers is an Equal Employment Opportunity / Affirmative Action Employer